Pinnacle Roofing

I just had a new roof installed on my home by Pinnacle Roofing I am thoroughly pleased with the way Pinnacle handled the installed and how it turned outThe attention to details to please me was wonderful, they really try to please the customer

Pinnacle Roofing, Was contracted by [redacted] CA on December 8,2016.In the process of stripping the existing roof system Mr [redacted] was remodeling exterior of the residence and interior as well, in the process of installing roof underlayment debris from the removal of the chimney (concrete) punctured the underlayment and also put us in a situation to make sure that around the existing fire place that was getting removed was water-tight (expecting rain), We would cover the roof everyday with plastic sheathing, some water got in to the home because of the puncturs that where caused by the removal of the chimney, at that point we decided to provide the customer with a free layer of underlayment at no extra cost to the customer in good-faith.The customer then asked if we would provide a roof permit,So we did provide a roof permit at no extra charge to the customer.Some attic Insulation got wet (damped), So I told the customer that we would replace the damage insulation, He said no instead He asked for a reimbursement We credited $500.00,The customer also did not want tor replace some of the dry-rot around the roof perimeter, So we decided to help-out cause we can’t secure the roof system over damaged sub-straight so we replaced all lumber at a very reasonable price.The roof permit has been approved and signed by the City of Vista on 4/10/(Final Inspection Approved).Also Mr [redacted] has received all Warranty for the roof system directly from, [redacted] and the roof system application was also inspected by a Certain-teed Rep at the time of installing the roof system.Mr [redacted] asked me ***’ [redacted] to give him some time to complete the exterior remodeling to the home before final roof inspection and that he would contact Pinnacle Roofing, and he did.Thank you,Sincerely ***’ [redacted]

The customer has been called and spoked to regarding this issue that has been resolvedPinnacle Roofing,has paid [redacted] whole sale roofing supply the full amount of the pending balance and the lien on the customers home has been removedPlease see copy of the cashier’s check paid to SG whole sale roofing supply for the amount owed on the materials, Thank you

As noted in my previous response, we encouraged Mr [redacted] to replace the entire roof when we initially looked at it He refused our recommendation and wanted repairs done instead Again, as noted previously, we not only completed all the work that was contracted for, but went far beyond what any roofing contractor wouldPinnacle Roofing has maintained the highest ratings possible, on both [redacted] and the Revdex.com, since we incorporated over years ago This has been accomplished by performing exemplary work to our customers complete satisfaction We have attempted to do so with Mr [redacted] as wellThat being said, we have reached the point where we will no longer perform any work for Mr [redacted] and consider this job complete as per the contractKevin PL [redacted] Director of Marketing and Administration

The customer has been called and spoked to regarding this issue that has been resolved.Pinnacle Roofing,has paid ** whole sale roofing supply the full amount of the pending balance and the lien on the customers home has been removed.Please see copy of the cashier’s check paid to SG whole sale
roofing supply for the amount owed on the materials,Thank you

The customer has been called and spoked to regarding this issue that has been resolved
"background-">Pinnacle Roofing,has paid ** whole sale roofing supply the full amount of the pending balance and the lien on the customers home has been removedPlease see copy of the cashier's check paid to SG whole sale roofing supply for the amount owed on the materials,
Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], although this response does not address my complaint, I HAVE FILED THE PERMIT MYSELF.  This was what the entire complaint pertained to the roofer simply needed to follow through and file the permit, he did not I DID.  Hopefully I will never have a warranty issue, but if I do I pray Pinnacle will stand behind their services.
Regards,
[redacted]

I just had a new roof installed on my home by Pinnacle Roofing. I am thoroughly pleased with the way Pinnacle handled the installed and how it turned out. The attention to details to please me was wonderful, they really try to please the customer.

Pinnacle Roofing is a top notch roofing company. Jose, the owner, is honest, detailed oriented and meticulous in his comapany's work. I own a property management company and I constantly recommend Jose to my clients.

Pinnacle Roofing, Was contracted by [redacted] CA 92084 on December 8,2016.In the process of stripping the existing roof system Mr. [redacted] was remodeling exterior of the residence and interior as well, in the process of installing roof...

underlayment debris from the removal of the chimney (concrete) punctured the underlayment and also put us in a situation to make sure that around the existing fire place that was getting removed was water-tight (expecting rain), We would cover the roof everyday with plastic sheathing, some water got in to the home because of the puncturs that where caused by the removal of the chimney, at that point we decided to provide the customer with a free layer of underlayment at no extra cost to the customer in good-faith.The customer then asked if we would provide a roof permit,So we did provide a roof permit at no extra charge to the customer.Some attic Insulation got wet (damped), So I told the customer that we would replace the damage insulation, He said no instead He asked for a reimbursement We credited $500.00,The customer also did not want tor replace some of the dry-rot around the roof perimeter, So we decided to help-out cause we can’t secure the roof system over damaged sub-straight so we replaced all lumber at a very reasonable price.The roof permit has been approved and signed by the City of Vista on 4/10/2017 (Final Inspection Approved).Also Mr. [redacted] has received all Warranty for the roof system directly from,[redacted] and the roof system application was also inspected by a Certain-teed Rep at the time of installing the roof system.Mr. [redacted] asked me [redacted]’ [redacted] to give him some time to complete the exterior remodeling to the home before final roof inspection and that he would contact Pinnacle Roofing, and he did.Thank you,Sincerely [redacted]’ [redacted]