Pinnacle Roofing and Construction

Thanks [redacted] , I saw the copies you sentThank you! Sent from my iPhoneOn Jun 4, 2015, at 8:PM, " [redacted] ***" < [redacted] > wrote:***You are all setDepending on your bank, it can take anywhere from hours to days to process the refundI also emailed you a copy of the refund transaction from our processorThank you again for being so patient and I am so sorry my email picked you to harass! Be safe out there! [redacted] On 6/4/15, 1:PM, " [redacted] " < [redacted] > wrote:Hello [redacted] , thank you for the response, very much appreciated Can you please advise when you issue credit? I thank you in advance***Sent from my iPhoneOn Jun 4, 2015, at 12:PM, " [redacted] " < [redacted] >wrote:***I am SO SORRY! My email filter was tossing your emails in my junk folder with a caution symbol and I didn't notice until Marrissa emailed me todayI will take care of it as soon as I get back to the officeAgain, I am so sincerely sorry and have added your email to our list[redacted]

I responded to the customers initial complaint directly via email even after multiple checks with [redacted] in regards to the well documented delivery of the customers bagThe customer never responded to my inquiries about the delivery verification and continued to request a refundThe customer stated they had spoken with 'multiple people' at our company, however, we only have three employees and only one answers the phone and only two of us answer emails in a shared inboxI processed the refund as requested by the customer after it became clear there would be no other resolution, nor would the customer address the issue of the documented delivery of their productThank you

I responded to the customers initial complaint directly via email even after multiple checks with [redacted] in regards to the well documented delivery of the customers bag. The customer never responded to my inquiries about the delivery verification and continued to request a refund. The customer stated...

they had spoken with 'multiple people' at our company, however, we only have three employees and only one answers the phone and only two of us answer emails in a shared inbox. I processed the refund as requested by the customer after it became clear there would be no other resolution, nor would the customer address the issue of the documented delivery of their product. Thank you.

Thanks [redacted], I saw the copies you sent. Thank you!  Sent from my iPhoneOn Jun 4, 2015, at 8:43 PM, "[redacted]" <[redacted]> wrote:[redacted]You are all set. Depending on your bank, it can take anywhere from 24 hours to 7 days to process the refund. I also emailed you a copy...

of the refund transaction from our processor. Thank you again for being so patient and I am so sorry my email picked you to harass! Be safe out there![redacted]On 6/4/15, 1:06 PM, "[redacted]" <[redacted]> wrote:Hello [redacted], thank you for the response, very much appreciated.  Can you please advise when you issue credit?  I thank you in advance. [redacted]Sent from my iPhoneOn Jun 4, 2015, at 12:52 PM, "[redacted]" <[redacted]>wrote:[redacted]I am SO SORRY! My email filter was tossing your emails in my junk folder with a caution symbol and I didn't notice until Marrissa emailed me today. I will take care of it as soon as I get back to the office. Again, I am so  sincerely sorry and have added your email to our list.[redacted]