Pinnacle Property Management, LLC

I have a company that contracts with a state agencyMy company pays deposits and application fees for state Medicaid clients and then the state reimburses meI was asked to pay a deposit for a clientI physically took the money order into the [redacted] The client was eventually denied the apartmentI had been trying to get the deposit back for about weeksThey finally cut the check and mailed it to the state in the name of the applicant although the applicant, myself, the state explained to them that the money would need to be returned to my company since I paid the moneyThey then reissued a check in the name of the applicant who I don't know and never met; It was mailed back to my business but now I have a check in someone else's name that I cannot cashSo my company just lost I called the Pinnacle offices numerous timesVoicemail always answers and no one calls backI even sent an email to Regional Director who brags on their website about their excellent customer service and he never respondedThey are not doing their jobs and they are costing people moneyAnd they are supposed to be helping the elderly and disabledVery poor service

I have a company that contracts with a state agency. My company pays deposits and application fees for state Medicaid clients and then the state reimburses me. I was asked to pay a deposit for a client. I physically took the money order into the [redacted]. The client was eventually denied the apartment. I had been trying to get the deposit back for about 5 weeks. They finally cut the check and mailed it to the state in the name of the applicant although the applicant, myself, the state explained to them that the money would need to be returned to my company since I paid the money. They then reissued a check in the name of the applicant who I don't know and never met; It was mailed back to my business but now I have a check in someone else's name that I cannot cash. So my company just lost 250.00. I called the Pinnacle offices numerous times. Voicemail always answers and no one calls back. I even sent an email to Regional Director who brags on their website about their excellent customer service and he never responded. They are not doing their jobs and they are costing people money. And they are supposed to be helping the elderly and disabled. Very poor service.