Pinnacle City Center

Initial Business Response / [redacted] (1000, 7, 2015/11/19) */ Contact Name and Title: [redacted] Manager Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @essex.com I am the new community manager of City CentreMr [redacted] and I spoke on November 18thI apologized to Mr [redacted] and explained the transition that the community was going through with new office staffI reviewed the statement of security deposit with Mr [redacted] By the end of the conversation, Mr [redacted] fully understood the charges and agreed to pay the remaining balance I thanked Mr [redacted] for his patience and understanding as we ended the call amicably Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/11/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) I do accept the response giving from [redacted] as he was far more professional than the former mangers there at City CentreHe was most willing to understand my issue and also wanted it resolved just as bad as I wantedMr [redacted] gave me thirty minutes of his time speaking from a genuine placeHe broke my charges down, he gave me suggestions, and other helpful ideas of different regards; most importantly he was genuinely apologeticIt was a pleasure speaking with him and I am most satisfiedThank you Mr [redacted] and most importantly Revdex.com!

Initial Business Response /* (1000, 7, 2015/11/19) */
Contact Name and Title: *** *** Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@essex.com
I am the new community manager of City Centre Mr*** and I spoke on November 18th I apologized to Mr*** and explained
the transition that the community was going through with new office staffI reviewed the statement of security deposit with Mr*** By the end of the conversation, Mr*** fully understood the charges and agreed to pay the remaining balance
I thanked Mr*** for his patience and understanding as we ended the call amicably
Initial Consumer Rebuttal /* (2000, 10, 2015/11/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I do accept the response giving from *** *** as he was far more professional than the former mangers there at City CentreHe was most willing to understand my issue and also wanted it resolved just as bad as I wantedMr*** gave me thirty minutes of his time speaking from a genuine placeHe broke my charges down, he gave me suggestions, and other helpful ideas of different regards; most importantly he was genuinely apologeticIt was a pleasure speaking with him and I am most satisfiedThank you Mr*** and most importantly Revdex.com!

Initial Business Response /* (1000, 7, 2015/11/19) */
Contact Name and Title: [redacted] Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@essex.com
I am the new community manager of City Centre. Mr. [redacted] and I spoke on November 18th. I apologized to Mr. [redacted] and explained...

the transition that the community was going through with new office staff. I reviewed the statement of security deposit with Mr. [redacted]. By the end of the conversation, Mr. [redacted] fully understood the charges and agreed to pay the remaining balance.
I thanked Mr. [redacted] for his patience and understanding as we ended the call amicably.
Initial Consumer Rebuttal /* (2000, 10, 2015/11/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I do accept the response giving from [redacted] as he was far more professional than the former mangers there at City Centre. He was most willing to understand my issue and also wanted it resolved just as bad as I wanted. Mr. [redacted] gave me thirty minutes of his time speaking from a genuine place. He broke my charges down, he gave me suggestions, and other helpful ideas of different regards; most importantly he was genuinely apologetic. It was a pleasure speaking with him and I am most satisfied. Thank you Mr. [redacted] and most importantly Revdex.com!