Pink Creative

July 6, 2015 Revdex.comRE:  #[redacted]Dear Madam:We are responding to the above complaint #[redacted] from [redacted], concerning his service issue. Moore Chrysler Jeep does not set the maintenance requirement for the Power Train Warranty provided by [redacted], LLC.  Moore Chrysler Jeep repairs vehicles that meet the requirements of the warranty; we are reimbursed by [redacted] for the cost of the repair.  [redacted] requires documentations of engine oil changes every 4,000 miles.  If this documentation is not provided [redacted] considers the engine failures are due to abuse and abuse is not covered under the terms of the warranty.  (See Exhibit ‘A’) Moore Chrysler Jeep was provided records from Mr. [redacted], however they were not provided from 0 miles to 87,000 miles.  There is also a gap from 87,000- 96,000 miles.  No records from 96,000 miles and beyond.  Without the records [redacted] cannot be assured that the vehicle was properly maintained, as a result the Area Manger for [redacted] is not offering the customer assistance for this repair.  Based on the conversation between Mr. [redacted] and [redacted] on April 29, 2015, Mr. [redacted] understands that he is required to provide the necessary documentation under the warranty.If you have any questions or concerns please contact me at ###-###-#### or by e-mail:  [redacted]@mooreauto.com.  Sincerely,[redacted] GMEnc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] I am being asked to pay to have a vehicle that does not run towed at my expense to allow moore service to see what the propblem is and then let me know how much they will charge me to fix. I sent documents showing oil changes and other repair work and outlined the times it was on the rack at moore service and told no major leaks and then taken to another shop to be told it has major leaks. We have been talking to Chrysler Corp also and it seems that they are just answering with a scripted response. The question we asked was for Chrysler Corp to allow Moore to tow the van in and verify the engine is blown. I already have it sitting at my personal mechanic and he told me it needs a new engine. I know the cost of this is why no company wants to take the lead and will fight the customer and blame it all on them to avoid the expense. We have asked to be given documentation stating the facts behind what must be done by the owner in order to maintain a working warranty. Chrysler Corp refused to send us any information about the warranty. We have questions that could be answered, but are not getting any. Is doing an oil change on your own void a warranty? What is the exact mileage between oil changes that voids a warranty? We asked to get a response that states these answers and have yet to get that information. We are still requesting this information and a free tow which is under the warranty.

To whom it may concern:
    Ms. [redacted] vehicle was at Moore Chrysler Jeep's service department on December 12, 2015.  We did an oil change, but the vehicle was not washed since it was raining that day.  Ms. [redacted] took her vehicle, but returned shortly after...

leaving claiming we had cracked her left front window.  The crack is in an area that the right light and right angle are required to even notice it exists.  There were no signs of impact to the window.  We have also been contacted by [redacted], as she opened an insurance claim to repair the window on her vehicle.
    The trim piece she feels is damaged is a an overlap point and is positioned normally for her vehicle.  Moore Chrysler Jeep would be willing to photograph the affected area and submit the claim to Jeep for possible warranty coverage. 
     If you have any questions or concerns, please contact us.
 Thank you
Matt M[redacted]
Moore Chrysler Jeep

Mr. [redacted] will be coming into the dealership tomorrow, July 29 and we will do a complete new vehicle delivery with him.  We will be explaining the voice activation to Mr. [redacted] at that time.Thanks you[redacted]OwnerMoore Chrysler Jeep/Subaru

We are responding to [redacted] complaint dated 3/7/2016, Complaint Number [redacted].  Our finance director, Steve L[redacted]i spoke with Ms. [redacted] on 3/11/16 concerning her extended warranty on her sold Jeep Liberty purchased on January 15, 2011.  The result is that Moore...

Chrysler Jeep has cancelled her extended warranty and backdated the cancellation to 2/23/16.  Ms. [redacted] is satisfied with this outcome.
Sincerely,
Steve L[redacted]i
Finance Director
Moore Chrysler Jeep

September 15, 2015  Revdex.com[redacted]
[redacted]
 
                [redacted]  [redacted] In response to [redacted] complaint ID #[redacted]...

dated September 1, 2015, by Ms. [redacted] own admission, it was agreed she would owe the $1,000 down payment and her payment would be $501.50.  The loan was approved with only $1,000 down and being that the contract and lien holder information must be processed within 30 days, which Moore Chrysler Jeep did so.   That being said Ms. [redacted] owes Moore Chrysler Jeep the $1,000 down per her contract with the lender.Please contact us within 5 business day and we would be happy to help make arrangements for her to pay the $1,000 down payment.We apologize for the inconvenience and truly empathize with her concerning her mother, but we clearly explained to Ms. [redacted] that she was responsible for the $1,000 down payment.  If you have any questions or concerns please contact me at my e-mail: [redacted]
 
                                        ...⇄ [redacted]
                                        ...⇄
                                        ...⇄ [redacted]
                                        ...⇄ [redacted]

To Whom It May Concern:    [redacted] has an appointment for Moore Chrysler Jeep to look at his Jeep Cherokee on Tuesday, August 18, 2015 at 9:30 am.  We will be checking his vehicle's a/c system at no charge.  We will also provide [redacted] a $400 in dealership store...

credit for any inconvenience he may have had due to this issue.Sincerely[redacted]Owner?

As I mentioned...

previously, when I initially was made aware by M[redacted]'s service advisor, Travis, that the issues (keep in mind I found more issues upon taking it to an auto body/paint shop) were not factory caused, as PER CHRYSLER and they would not warranty the repairs needed. I was then reassured that M[redacted] Chrysler would take care of my car and make my car "new" again and value my happiness and loyalty. Which clearly is NOT the case. There is also some deep scratches in the driver quarter panel from the service departments neglect when trying to scratch off something that was on the car during a wash. I was told this too would be remedied. It hasn't been.After being told Matt would be calling me, for almost 2 months now, I have stopped waiting for that call. I was advised by Troy to contact Chrysler and see if I can open a claim to see if maybe they would help me out. I did just that and the next day I received a call from them stating that once again, the issues is not related to the factory and isn't covered. I was beyond irate. She told me to take it up with the dealership or I can pay for the repairs myself.  NO!!! I am NOT paying for the repairs myself. I didn't create the issues and I expect a brand new car when I purchased a car with 75 miles on it. So either I get a new car with 75 miles or I want the paint quotes I submitted to be paid and I will handle the issues. I am not allowing no other body shop to handle my car as everytime it is in the care of M[redacted] Chrysler something always happens. The cost is not much compared to all the business I have done there and cars purchased. But clearly that doesn't matter to anyone.