Our record indicates that the issue was resolved and we came to an agreement with the customer. We agreed to fully reimbursed the customer by mailing him a check in the amount of $55.84 to an address provided to us by the customer. Once the check was mail, we notified the customer that...
the check had been mail and assumed that was the end of the issue. The customer recently came back and told us that he has not received the check that was mailed to him. Our accounts payable department looked into the matter and found that although the check was never returned to us, it hadn't been cashed. They placed a stop payment on the check and re-issue a new check in the amount of $55.84 and mailed on Tuesday August 16th, 2016 via [redacted] to an address provided to us by the customer. We've also provided a tracking number from [redacted] to the customer. We hope our actions helps resolve the issue.Thank you,[redacted] on behalf of the Pingo Team
Our record indicates that the issue was resolved and we came to an agreement with the customer. We agreed to fully reimbursed the customer by mailing him a check in the amount of $55.84 to an address provided to us by the customer. Once the check was mail, we notified the customer that...
the check had been mail and assumed that was the end of the issue. The customer recently came back and told us that he has not received the check that was mailed to him. Our accounts payable department looked into the matter and found that although the check was never returned to us, it hadn't been cashed. They placed a stop payment on the check and re-issue a new check in the amount of $55.84 and mailed on Tuesday August 16th, 2016 via [redacted] to an address provided to us by the customer. We've also provided a tracking number from [redacted] to the customer. We hope our actions helps resolve the issue.Thank you,[redacted] on behalf of the Pingo Team