Pineview Dental

We are disputing SST's response and are requesting a refund in full for work [redacted] had to do in order to repair the damages SST left on our 5th wheelWe have attached the photos that Sales Manager [redacted] and Service Manager [redacted] from SST requested we send them along with a copy of the billThese photos and bill were sent to [redacted] at [redacted] @sstautorv.com on August 13th, at 7:am.I contacted the warranty department of [redacted] Manufacturing (maker of the Arctic Fox) and spoke with their warranty representative [redacted] and he told me that the modification that SST did to our 5th wheel was NEVER covered under any warranty and could in fact void our warranty if we ever have any issues in that area!!! That fact that SST would dispute receiving photos of the work that was done by [redacted] is very disappointing because that was the agreement between [redacted] (Sales Manager of SST) and [redacted] (Service Manager of ***) and we do have the email documentation of the date and time that these photos and bill were sent! In lieu of our agreement with SST we ask that they refund us the $we paid [redacted] to have this work doneAgain, both [redacted] and [redacted] told us to have the repairs made, send before and after photos along with the bill and they would take care of itWhy would we accept a couch that had a wall torn out and ruining the insulation qualitiy of the unit?? As we did the final inspection, it was dark in the bedroom, none of us had a flashlight and could not see behind the dryer so we took [redacted] 's word that the work was done per our agreement which was the wall to be framed back in and insulated per [redacted] specs.Kind Regards,Marjorie [redacted] and [redacted] ***

We dispute this claim as follows: Each and every coach we sell requires a detailed PDI of walk through with the customer at time of delivery. This walk through is a lengthy process as the tech will go over the unit from end to end. He will show the customer each and every part of
the coach and its functionality in every aspect. Once the tech has done this, the customer will sign off on the "Delivery Checkout" document, of which I have attached the signed *** document for your records. As you will find, the customer signed off the checklist and took acceptance of the coach. Our GM will again ask the customer, if they are happy and if there is any other issues they may have prior to the customer leaving our facility. The ***s agreed to complete satisfaction on all occasions. When the ***s called with the stated issue, our Service Manager and General Manager requested pictures of the area that was a concern. Pictures are a requirement of our manufacturers to assure warranty is received. The ***s DID NOT forward any pictures ever. They then took it upon themselves to take the coach to another dealer to repair whatever concern they had and then forwarded us the bill. As previously stated, we MUST receive proper documentation and follow strict procedure to assure the customer receives warranty, none of which the ***s followed. For this reason, our General Manager does not feel that it is our responsibility to pay for something that we NEVER authorized, especially as warranty procedure was NOT followed

The customer did speak with our service manager and agreed to a closure. We have also been informed that the customer will retract said complaint

Again, This work was done prior to our authorization and the customer did sign off on the walk through checklist.  They were happy at time of delivery and accepted the coach.   We have attached the email proof from our service manager that informs [redacted] from [redacted] that we did not give authorization for them to perform the work on the coach.The [redacted]s took this upon themselves to authorize.

We are disputing SST's response and are requesting a refund in full for work [redacted] had to do in order to repair the damages SST left on our 5th wheel. We have attached the photos that Sales Manager [redacted] and Service Manager [redacted] from SST requested we send them along with a copy of the bill. These photos and bill were sent to [redacted] at [redacted]@sstautorv.com on August 13th, 2015 at 7:58 am.I contacted the warranty department of [redacted] Manufacturing (maker of the Arctic Fox) and spoke with their warranty representative [redacted] and he told me that the modification that SST did to our 5th wheel was NEVER covered under any warranty and could in fact void our warranty if we ever have any issues in that area!!! That fact that SST would dispute receiving photos of the work that was done by [redacted] is very disappointing because that was the agreement between [redacted] (Sales Manager of SST) and [redacted] (Service Manager of [redacted]) and we do have the email documentation of the date and time that these photos and bill were sent! In lieu of our agreement with SST we ask that they refund us the $1659.00 we paid [redacted] to have this work done. Again, both [redacted] and [redacted] told us to have the repairs made, send before and after photos along with the bill and they would take care of it. Why would we accept a couch that had a wall torn out and ruining the insulation qualitiy of the unit?? As we did the final inspection, it was dark in the bedroom, none of us had a flashlight and could not see behind the dryer so we took [redacted]'s word that the work was done per our agreement which was the wall to be framed back in and insulated per [redacted] specs.Kind Regards,Marjorie [redacted] and [redacted]