Pinecrest Early Learning Center

I contacted salesperson involved with this case. It seems as though there was some miscommunication at the point of sale. Item was already heavily discounted prior to the regional manager's offer for additional discount. When additional discount was requested by customer, it
was approved but proper paperwork was never forwarded to this office so check could be cut and sent to customer. I apologize for the inconvenience. I will cut check in the amount of and have it in the mail later this week. If customer has any other issues he can contact me directly via email at ***. Thanks- Steve B***

I will research the matter and have a response later this week. Thanks- Steve ***

I was unable to reach customer directly by phone or email.  I will process refund this week and have it in the mail in the next couple of business days.  Thanks- Steve [redacted]

had a regional manager reach out to this customer and speak with her.  I do apologize for the lack of communication up to this point and will address all concerns she has regarding store manager internally.  in addition, we are processing a refund for the delivery charge for this customer...

and will have it in the mail by the end of this week.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.   Sent: Wednesday, January 10, 2018 11:06 PM Subject: Re: You have a New Message from Revdex.com Regarding Complaint #[redacted] Mattress Overstock called me and said they will return my money. I am waiting and will let you know once I finally have it back. Thank you so much for your help and assistance. This cant be possible with you guys. You helped a lot of people and may you thrive. God bless you all and more power!! Sent from [redacted]

I was able to verify that the customer did not receive the mattress protector.  I will reach out to him directly and see if he would like the protector.  If not I will process the refund.

I am issuing refund check for this customer today (6/26/2015) and will send it out this evening.