Pine View Hyundai Reviews (%countItem)
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Address: 3790 Hwy 7 W, Woodbridge, Ontario, Canada, L4L 9C3
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Many Thanks,
Adrie Biondi
I purchased a 2013 Hyundai Veloster vehicle from Hyundai in Brampton *** in September 2012. I purchased a Rust Proof Warranty from Hyundai for my vehicle. The rust proofing I purchased through Hyundai was done through a company named *** (Contract # S-XXXXXXX). I was told the rust proofing had a life time guarantee against any rust on my vehicle.
In October 2018 I informed the dealership that I have rust on my car and asked them to repair it.I spoke to *** numerous times and also the Service Department Manager.
They told me that they can't repair it because I was supposed to take the vehicle in for a yearly inspection. They failed to tell me about this yearly inspection when I purchased the warranty.
They have refused to fix my vehicle.
Now I have to pay out of pocket to get my car fixed. I've never heard of a rust proof warranty that requires yearly inspections...I would never have purchased the service had I known.
I want them to pay to repair the rust on my vehicle. However, I will not allow them to repair my car. I will take it to another company of my choice.
Contact Name and Title: ***, General Ma
Contact Phone: XXXXXXXXXX
Contact Email: ***@pineviewauto.com
I have read ***'s complaint. The Dealership she purchased her vehicle from discontinued business as of August 31, 2017. *** Auto Sales Brampton Inc is the new owner and we would be happy to help Ms. with understanding the warranty she purchased with the *** Rust Inhibitor Protection. Unfortunately I have no records of purchases from the previous ownership group. Ms. would have to provide her warranty information in order for us to help. Based on her comments it sounds like she did not have her annual inspections done therefore her warranty would be invalid. As the owner of the vehicle and it's warranty it is the owners responsibility to understand there warranty and see that the conditions are met to keep the warranty valid.