Pine Cleaners

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint No one called me on FridayI even mentioned this today when I spoke with OnDutyI am waiting to receive a phone call this upcoming FridayI will keep the Revdex.com posted on how things pan outAnd as mentioned to OnDuty, I will keep them posted by the end of August on how the court hearing turns outThanks
[Provide details of why you are not satisfied with this resolution.]
Regards,

We would like to discuss this with the Revdex.com as well as the mediation process Please call me at 713-378- Steven *** Oh, and your system is broken, When trying to contact you on mediation, it does not populate the To: section

This complaint was filed after numerous phone calls between our staff and the consumer.She attempted to cancel her agreements (Pest Control and Alarm Monitoring) over the phone in approximately February She was informed we do not allow cancellations over the phone, rather she could print out
our forms from the web site or we could send them to her email for her to print, sign and return She informed us she did not have an email and could not afford ink for the printer to print out the cancellation forms.Approximately a month after she attempted to send an email to cancel her agreements (Pest Control and Monitoring) She was informed at that time also that we can not except cancellations in that manor She was informed we do not allow cancellations via email, rather she could print out our forms from the web site or we could send them to her email for her to print, sign and return.The cancellation process is a safe guard to protect our clients from malicious attempts to cancel services, which happens frequently with security monitoring We have to match the signature from the form with the agreement forms.Last week she called back again and spoke to the Accounting Manager and the General Manager who stated again the need for the cancellation forms to be sent to us She was advised of the balances on the account that were severely past due She wanted to pay $a month but that does not address the amounts agreed upon in the agreements.This past Saturday she was able email us the filled out forms Her balance due has had credits to reflect the cancellation at the beginning of this month, however, the remaining balance is still due and is payable upon request due to the failure to pay in a timely fashion.She threatened us will social media shame and channel news if she was turned over to collections and reported to the credit agenciesOur advice is if she does, she has to get the facts accurate. Steven *** She was advised as to the amount that is owed and refuses to pay the amount due, by contract

Revdex.com, We will wait and see if customer abides by her agreement and her commitment to pay the balances due and relinquish the communicator asap

Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint Sent: Monday, June 06, 2:PMSubject: RE: phone recordsHi this just happened again On Duty saying that they called and did notI just happened to check my email and there were notifications from On DutyThey also said that they called my son's phone and no call as wellI am not getting any answers as to why this continues to happenMy phone has been right here with me in my office all day and my son has his phone on him as wellThey also state there was a voice mail left that is absolutely false. I need them to notify me when my contract is up with themI have not gotten any response from this company, can you please assist in this matterThey say that they will have someone call me in reference to when my contract is up and I have yet to receive any callThis company has cost me several hundred of dollars and continues to do so I want to be done with them ASAPCan you please assist me in this matter Please!Thanks *** ***

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID *** and have determined that this proposed action
would not resolve my complaint?
I am not necessarily? unsatisfied? In my original complaint, I had noted that I did not want to be contacted by the business? The business did attempt to contact me and I did the same in return to no avail? I indicated in my voicemail to *** *** that I had already contested? the amount to be refunded by the business,? and I consider the matter closed? I further suggested in my voicemail to If *** *** that he reach out to his accounting department for verification? This is yet another? example of poor internal management and communication within On Duty
Regards,
?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  No one called me on Friday. I even mentioned this today when I spoke with OnDuty. I am waiting to receive a phone call this upcoming Friday. I will keep the Revdex.com posted on how things pan out. And as mentioned to OnDuty, I will keep them posted by the end of August on how the court hearing turns out. Thanks 
[Provide details of why you are not satisfied with this resolution.]
Regards,

Please know we have attempted to have this matter resolved through our legal counsel.We have responded to complainants legal counsel both in writing and by phone.  No resolution has been reached and their counsel has refused to answer our counsel.  At this time, OnDuty Systems would like to proceed with Revdex.com Mediation. Sincerely,[redacted]n Carr

We will handle this situation ASAP.  Customer can call me at [redacted]   [redacted]

TO:  Revdex.com Resolution Team:In response to the complaint received [redacted] [redacted] ** [redacted]) a/k/a [redacted] & [redacted], the following is offered.OnDuty Systems, LP has been in contact with the complainant on multiple...

occasions since January '16, and both OnDuty and the complainant have engaged legal council.  OnDuty is not in a position to comment publically on an ongoing legal matter involving a written agreement between the parties.  It is our desire to settle this matter amicably and expeditiously, if possible.If you need to contact me, please email or call 713-378-7500.

This complaint was filed after numerous phone calls between our staff and the consumer.She attempted to cancel her agreements (Pest Control and Alarm Monitoring) over the phone in approximately February.  She was informed we do not allow cancellations over the phone, rather she could print out...

our forms from the web site or we could send them to her email for her to print, sign and return.  She informed us she did not have an email and could not afford ink for the printer to print out the cancellation forms.Approximately a month after she attempted to send an email to cancel her agreements (Pest Control and Monitoring).  She was informed at that time also that we can not except cancellations in that manor.  She was informed we do not allow cancellations via email, rather she could print out our forms from the web site or we could send them to her email for her to print, sign and return.The cancellation process is a safe guard to protect our clients from malicious attempts to cancel services, which happens frequently with security monitoring.  We have to match the signature from the form with the agreement forms.Last week she called back again and spoke to the Accounting Manager and the General Manager who stated again the need for the cancellation forms to be sent to us.  She was advised of the balances on the account that were severely past due.  She wanted to pay $20.00 a month but that does not address the amounts agreed upon in the agreements.This past Saturday she was able email us the filled out forms.  Her balance due has had credits to reflect the cancellation at the beginning of this month, however, the remaining balance is still due and is payable upon request due to the failure to pay in a timely fashion.She threatened us will social media shame and channel 13 news if she was turned over to collections and reported to the credit agencies. Our advice is if she does, she has to get the facts accurate. Steven [redacted]    She was advised as to the amount that is owed and refuses to pay the amount due, by contract.