Pine Belt Nissan of Toms River

Mr [redacted] gave us a check for $5950.00 that was never cashed per his instructions. We wrote void on the check. I attach a copy of the check from our files.

Review: I have constantly asked to be removed from any email or regular mail contact. Yet this company constantly send out emails (have received 4 in one day) along with regular mail. I will do longer deal with this company due to the unethical behavior encountered as a former customer, yet they will not honor requests to remove myself from email and mail contact.Desired Settlement: Have pine belt stop all contact.

Business

Response:

First, I would like to apologize to the [redacted] for their distress. I also got an email from Nissan Consumer Affairs about this. I found four different control numbers in our system with both Mr and Mrs [redacted] email address. No wonder you were inundated. I have erased all from our system I would truly like to know who you spoke to concerning taking you out of our customer base, as we give great attention to our customer's needs and wants. I of course would also like to know what happened concerning the lease of the 2011 Nissan Rogue. I will not contact Mr and Mrs [redacted] to honor their wishes. I ask that they call me or email me at their convenience so that I can make our company better. My email address is [redacted] and my phone number is [redacted].

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I Purchased a used 2006 [redacted] from this dealership on 7/19/14. I traded in a 1999 [redacted] and paid to have the plates transferred from the [redacted]. I was Issued a temporary plate/registration which expired on 8/7/14. I notified the dealership on 8/7/14 that I still had not received my new registration and the temp had expired. I was assured by the manager [redacted] on 8/8/14 that the registration was being overnight-ed and I would have it on 8/9/14. On 8/11/14 I still had not received the registration so I called back and left a message for [redacted] to call me back. He had the salesperson [redacted] call me back and [redacted] told me that there was a problem with my insurance but it is solved now and my registration will be mailed overnight and I would have it on 8/12/14. By 8/15/14 I still had not received my registration. I called back and spoke with [redacted] the manager who gave me the run around again and basically had no useful information for me. I called the [redacted] today 8/18/14 and they informed me that my plate which was supposed to be transferred from the [redacted] was still registered to the [redacted] which I traded one month ago and they have received no information from the dealership or any other company regarding my plate transfer. I have been unable to drive my car for almost two weeks as it is illegal to drive an unregistered vehicle.Desired Settlement: I would like the registration for my vehicle as well as monetary compensation for not being able to use my vehicle from 8/8/14 until the date I receive my registration.

Business

Response:

I just spoke to [redacted] and I apologized on behalf of Pine Belt for the wait time for his motor vehicle work. I have been assured that his paperwork will get to him by the beginning of next week. I also agree with [redacted] that he should be compensated while he cannot use his vehicle. I am going to prorate his payment of $315.78 for the 18 days to Monday. I will add one more day and round my check to $200.00. I thank [redacted] for his business and hope to serve his automotive needs in the future. [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Purchased 2014 Cad. XTS, 7616 mi., on 9-12-15 with 39 mos., 41,000 mi. on orig. warranty. I added $5000. check to trade-in to lower notes. Husband separately charged his [redacted] $2,798. ($2,615. Contract & $183. NJ Tax) for [redacted] 8 yr. extended service contract (warranty). Then found [redacted]) to be better. Pine Belt doesn't sell [redacted]. Bus. Man., [redacted] added the warr. to the cost of the car and to the down payment ($7298.00) Claims he must send refund to [redacted] to reduce monthly payments and not to me or my husband's [redacted]. Contract Sates: "You will receive a full refund if cancellation is within 60 days of the contract date of sale." Confirmed by calls to Universal Underwriters Ins. Comp., [redacted]. [redacted] wrote: "principle balance owed would be lowered by the amount of refund they receive from U. Underwriters." U. Underwriters said, "We don't get any money, Pine Belt handles the money." [redacted] also said, "Taxes go to the State and can't be returned." I canceled by e-mail-9/28 and certified mail-9/29 with copy to U. Underwriters. Also, the Contract states: "You may cancel your contract by mailing or delivering written notice of cancellation to the seller or us." Yet, [redacted] is requiring me to travel about 50 miles to Pine Belt to "sign a cancellation form." Obviously, he is independently changing the terms of the Retail Installment Sale Contract: The total price of the vehicle, amt. financed, amount of taxes I pay, monthly payment amount, etc. He is also taking it upon himself to ignore the terms of the extended service contract (warranty).Desired Settlement: Return the sum of $2,798.00 to [redacted]. Cancel Service Contract. Monthly payment amount remains as stated on Retail Installment SaleContract.

Business

Response:

Mr and Mrs [redacted] came to Pine Belt Cadillac today and signed a new bank contract without the extended service contract. We refunded the $2798 on the [redacted]. My Business Manager flat cancelled the first bank contract so that we could refund the money directly to the [redacted]s. I apologize for the misunderstanding, but by law all cancellable items on a bank contract must be refunded to the lending institution. By cancelling the original contract, we were able to take care of our customers. Happily, Mrs [redacted] came to us before the first payment was made so that we could cancel the contract. Thank You

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.