Pilot Freight

I called and hired PH to pick up and ship an 8x10 rug. The Orlando-based representative never asked if I needed insurance. PH lost the rug. LOST and 8x10 rug! I had to follow up with them at least 15 times for status. After months and months, they just were like, 'yea it's lost. The rug was $600. I then demanded a claim be filed so I could get reimbursed for the rug since pilot freight lost it; I filed a claim, only to be denied by PH. I have called and tried to speak with managers, with no returned calls. Several times, after being on hold, I'm just hung up on, never getting a returned call. I am beyond furious. Oh, now they are sending me collective correspondences wanting me to pay for the rug! The rug they never shipped! The rug they lost! They want money for a service they were never rendered. And now they are threatening to place me in collections? This company exhibits everything that is wrong with corporate America. Please, DO NOT use this company. You're guaranteed to receive terrible service, all while being disrespected.

Damaged my big screen tv in delivery. The company says the shipping should be responsible for replacing it and I’ve called and have gotten no response or reconciliation. Im out 809.00 with a boxed broken tv. But what happen was I ordered online Black Friday nov 2019 and stored away carefully for my new house. I just got in my new house, opened my tv and plugged in and the screen is busted and Vizio doesn’t warranty that due to it being s shipping fault. I took it back to Walmart and the Ming said it was not their fault either. To reach out to freight company. Pilot freight services is on my ticket for the deliverer. Need it replaced.

POOR SERVICE.. DO NOT USE....DATE SET FOR DELIVERY AND THEY DID NOT DELIVER WHEN PROMISED. SHE DID NOT SCHEDULE THE DELIVERY ... LIKE SHE WAS SUPPOSE TO.

Pilot Freight does not deliver. They had my order since June 9 and scheduled it for delivery on June 17 without contacting me. Today, June 20, they called to inform me they will not be delivering to me and will instead return my item. This really puts me in a bind nor can I fathom why they don’t to do the one job they have, make deliveries. Never use them.

On 2/10/20 Pilot Freight delivered a package to my house. The truck driver backed into my mailbox destroying it.
I took pictures, and the driver informed me that he had notified his employer of the damage.
I submitted the claim form with estimate for repairs and attached pictures as requested.
On approximately 2/25/20 I contacted the claims rep to inquire on the status as it had been over two weeks, and was supposed to have received a check by then.
I asked the claims rep ( Cecelia Anderson) to have a supervisor contact me.
It is now 3/9/20 and I have neither received a check nor a phone call from anyone at Pilot.
I called again today to ask for a manager to please call me and the lady on the phone was rude and disrespectful.

Abysmal. One word to describe this company. Unreal how they can tout an A- Revdex.com rating! Really also don’t understand how ***, etc. keep corporate relationships w this entity. Also fairy certain that *** have delivered thousands of TVs; unsure why this company has any business whatsoever. If I were an investor/owner, I’d be quite nervous.
Facts (undisputable): I was ghosted twice, ie, 2 different 5 HOUR DELIVERY WINDOWS (Comcast only has 2 hour windows these days BTW) with ZERO COMMUNICATION. In other words, 10 hours of my business time reserved w no meetings, calls, skype, etc. All for a TV delivery! And I still don’t have the TV!
Update: they “found” the TV, but it’s in the back of a truck. Now I get calls at 8pm for a delivery that night. What a joke!
An utter complete failure from customer service, website, phone systems, etc. It’s 2019 not 1988! Does it matter if the company does anything else well if it utterly fails in these areas?

we had a refrigerator delivered to our house, and the guys delivered it and put in our kitchen. they would not take the doors off of the unit, and scuffed the doors on the refrigerator and our house. my wife told them about this, and she got an email to a [email protected], and they said to email this person with our complaint, and the issue would be resolved. we have tried emailing multiple times and have not even got a response from them.

Hello My name is *** my husband *** and order a TV via fingerhut. The first TV was *** inch vizio smart TV almost 1,000 dollars. Ordered the TV fingerhut shipped the tv via pilot delivery. I was told that pilot would call before hand to set up delivery appointment which is bit odd to make a customer wait for their order to be delivered. However come to find out the tracking information giving by pilot was in consistent and I never knew where the TV was at. So I call pilot delivery about the issue. Was told that the tracking information was wrong and the supervisor of pilot took upon himself and returned my TV saying customer refused delivery which is not correct. The CEO of Sell from fingerhut contact me said they would give me a full refund which they did. She also asked me to give fingerhut another chance and that this would never happen again. So on March 3 I ordered *** inch LG smart TV paid 110 again for shipping. Only to have the TV ship via pilot again. I tracked the order it was in Atlanta on the 7 of March no delivery, Monday 11, 2019 was the delivery date but no phone call to set up appointment. Pilot has my TV just sitting in their warehouse for days not delivering it to my house in a timely manner that I paid for. Pilot customer service rep and management team are very rude dishonest people. The reviews online are very bad. Pilot drones not care about the customer or its products. I contact finger hut about this second incident and fingerhut could careless they are acking as if I chose the shipping company which I didnt. And finger hit refuse to take any ownership. I purchased the TV vIa fingerhut not pilot. Fingerhut is responsible for pilot because fingerhut chose this company to ship my TV. Now I dont have my TV and its stuck in the warehouse at pilot. I call pilot phone line busy all day nobody picks. You cant make appointment online. I want a refund

This delivery company spoke to me (Matt) on January 11 and assured me that my delivery would be made on January 12 between 12-4. I also was left a voicemail about this delivery which I saved from phone number 832-934-8219, from this company. This is the third time my delivery was delayed. I stayed home all day waiting for this delivery and it didn't come. No one called me and when I called to ask about the delivery on Saturday after 4:00 pm there was no answer. I want an apology and want this company to know they can't lie to people and inconvenience them without consequences.

Unfortunately I can't leave a lower star as this company is a very poor dishonest freight company. I purchased a Vizio TV that had to be replaced, and unfortunately Vizio uses this company to deliver product and the item sat for over two weeks before they were going to get it to me from their partner Blue Truck in Little Rock, Arkansas. The day of delivery with a 4 hour window, and it passed, I contact Manna who is unable to get me any kind of answer about the delivery, and when Blue Truck finally contacts me the next day they state they "Had an emergency" and could not deliver and would not be able to deliver for another two weeks. I expressed my irritation and they made it for the following week. Upon delivery the new tv was broken so I had to wait for a new one to be sent out which was expedited by Vizio and the tv arrives once again to Blue Truck and I notice on the tracking that it states I had agreed to a date and time of delivery, but no one had called me, so here we go again with the hassle I had to contact Manna who said they did contact me, but then to find out they MEANT to contact me, so they arranged a delivery on time the following week. The date comes along and once again I have wasted an entire day waiting for the delivery BUT they rescheduled it on the date of delivery to deliver it another week out and never even contacted me, but apparently they didn't care to inform me and Manna acts as though oh well, its not their issue because they gave it to Blue Truck.

DO NOT use Manna or Blue Truck. the reviews I have read about this company says the same thing has happened to dozens of people and its always an EMERGENCY that has impacted the delivery and they didn't contact them neither.

Manna is supposed to deliver a washer from Samsung for me. They have setup four total attempt to deliver it and each time there have been issues. I took work off each time for them to come and they never showed up. Last Wednesday (8/29/18) was the most recent attempt. I received an email saying delivery would be between 9-11 am on tuesday. I waited until 11 am and they never showed or called. I got a phone call at 5:10 saying they would be at my house in 20 minutes. I explained my window was 9-11 and customer service called me and said they would wait 35 minutes from 5:15. I left work immediately and got home at 5:45 and no one was there. I asked my neighbors and they said no one was ever at my house. Well at 7:30 pm, I got a bang on my door from two people and a white truck with no phone call. So they never showed up to my house and came late.

Manna was contracted by Samsung to deliver a refrigerator and the initial delivery date proposed was June 21, 2018. We were finally able to schedule a delivery for July 11. At that time a technician was dispatched by Manna to uninstall the old refrigerator and to install the new refrigerator. The subcontracted the delivery to Hotshot Delivery. The technician arrived at 2:30, uninstalled the refrigerator. Note at this time the refrigerator's only issue was it would not dispense ice. I removed the food from the refrigerator and packed it into coolers. The technician asked for directions to the local casino and said he would return when the delivery people arrived. At 5:30 the delivery people arrived but the technician did not. He did not respond to numerous phone calls. The delivery had to be canceled. Delivery was rescheduled for July 30, but again the technician was a no show and they were unable to deliver. That was 3 weeks ago the food eventually spoiled and I am still waiting for my refrigerator which is now scheduled for Aug 6th. But no one wants to take responsibility for my spoiled food. I was never at fault, the refrigerator was under warranty and Samsung agreed to replace it.

This compliant is in conjunction with a pending Vizio complaint. I called Manna and inquired when my product would be delivered since at the time it was 10 days over the delivery date and I was placed on hold and told someone would contact me with the delivery details. I did not receive a follow-up phone call. I followed up a second time with Manna wanting a estimated time of delivery and once again I was placed on hold and then told that someone would be following up with the delivery details. The third day after contacting Manna a customer service member of Big League Movers out of Memphis, TN called and confirmed a delivery time of 0800-1200 on June 02, 2018. On June 02, 2018, I received a call at 1140 stating they did not have my product and would not be making the move at the confirmed time on the confirmed date. I have tried to contact both Manna and Big League Movers and have not received any follow-up with either company.

I purchased a Vizio TV in April and brought it home. 2 wks. later is stopped working and I contacted Vizio. This all went very well and they stated they would send me a new TV, have it delivered and installed and take away the broken one. They gave me a reference number and told me this would take 5-10 business days. 10 business days came and went so I called them. They gave me the number of Manna Distribution Services that was in possession of the TV and would be responsible for the delivery and installation. They have had my TV since 4/23. After many calls I find out my TV is in Indianapolis (where I live) since May 3rd and someone would call for delivery. Finally I got a call on 5/8 evening that they would deliver on 5/9 between 11-3. After my husband takes a day off work they call on the morning of 5/9 and say "Sorry, maybe tomorrow." I reached out to Manna and stated that it is impossible to keep taking days off work just to sit around and wait. I have requested to go to the warehouse and just pick it up myself. I am told that I can't do that. This is ridiculous! I just want my TV that I have paid for in good faith. It has now been almost a month I have been waiting!!!!

I have waited over (3) weeks for my item to be delivered. First delivery time was switched by me due to work. Second delivery time, the company arrived and said I have over 20 steps (FYI, I don't) and the treadmill weighted over 500 lbs (confirmed with NordicTrack, it is under 300lbs) and that the two person lift was not enough. Lets first dissect this- they arrived at 1645, 15 min prior to their 1900 window which means they were going home soon, second, the treadmill doesn't weigh 500lbs and all documentation would show this, and lastly, if the company delvery thinks it weighs 500 lbs they should confirm this prior.
2nd week waiting for my item- 0700-0900 window, driver does NOT call me until after I call their company telling me that he will be 40 min late. I had to request from my command leave work and return prior to 1000. Had the company called me sooner notifying me of their delay I could have requested additional time.
NOW I'm being told I wont get my item until NEXT week because the company only delivers T, Th, F. Seriously, your a "white glove delivery" service..... your company needs to reevaluate which companies they higher to deliver as I will NEVER use your company again. Your only saving grace right now is a representative named Nina who is helping me.

I'm writing this while on hold awaiting a CS rep at Manna to answer my call. This is my third call attempt to get someone on the phone. Previous attempts I gave up on the wait after about 25 mins on average. Also, no one has answered my email regarding my issue either, so I'm fairly confident I'm generally out of luck. My situation: Vizio arranged for me to return a defective TV to them and unfortunately they use Manna, as others here have found to their dismay. Pickup of the TV went ok, not the most professional individuals but they did show up. TV picked up on 12/11/2017, delivery to Vizio center scheduled on 12/15/2017 as per the Pickup Receipt I have sitting in front of me. Today is 01/02/2018 and the TV has not been delivered. The tracking info has said 'out for delivery' for a week now. Vizio has no record of receiving the TV and therefore I will not receive a refund until they get the TV. I am really stuck at this point. From here on out- I will make a deliberate inquiry as to who the shipping company will be in future situations like this and if Manna is it, I will refuse to use them. I'm currently out 1850$ dollars and I cannot get resolution since Manna is not contactable. I will submit a Revdex.com formal complaint next.

Horrible experience with Manna out of Kansas City. Delivered a Craftmatic bed- put it together in garage. The instructions clearly said to be put together in hourse. My husband asked them about it- "oh they would be careful" Had the bed together refused to put the hardware on for the headboard- again instructions said they would. They had not put the casters on as indicated on the instructions and I began to put them on and one leg was broken. One of the delivery persons said might be defective, the other said they might have broken it when they flipped it over. At any rate they would not have said a word about. I refused the bed. The delivery guy shoved one of the boxes in and broke a threshold between my kitchen and hall. I discovered it broken (while they were still there) and stepped on a nail. He then said well I tried to fix it but it was done wrong. It has been fine for 13 years. He took a picture of damage to turn in the next day Manna calls me for a picture. That has been 4 days ag and have heard nothing. Called Craftmatic their distribution person said they would send another bed out and use a different delivery person- I said ok. But lo and behold Manna contacts me the next day they would be delivering. I called Craftmatic and asked why Manna- the diverted the attention from Manna by giving a $150 discount on the bed for our troubles. The bed costs $4,300. Craftmatic expected Manna to take care of our damaged floor. Very disappointed and angry with the delivery service and want my floor fixed and disappointed in Craftmatic for going back on their telling me Manna would not deliver this bed. There is no such thing as "white glove " service. These guys were made because they had to get back to KC for something and didn't want to take our bed, I would never use them and in the future will check on who is delivering the product before agreeing to purchase.