Pilot Freight Services

Subject: Revdex.com Letter Of Complaint About Pilot PDX - Complaint # ***RE: Response to Revdex.com Complaint # ***cc: *** *** ***Dear Revdex.com,Please allow me to apologize for the lack of service and customer service you received through our
company.Pilot uses several carriers for end to end delivery service and in this particular case, a normally reliable carrier, fell short Our system shows we transferred this freight to ** *** on 11/for delivery by the requested delivery appointment From what I can gather from the complaint, the consignee contacted Pilot for delivery information where we gave her the delivery companies telephone number It appears she was unable to make contact or find resolution with the carrier after several attempts. While it is not clear if her concerns were raised with our local Portland office, it is clear that we, as a company failed to own this properly Upon any of the calls from *** *** to our office, we should have taken the time to properly connect her with ** *** and explain the situation to them Had we conferenced in *** *** with ** ***, I'm sure this situation could have been avoided.We will be sending out a Visa gift card to *** *** as our way of apologizing for the poor service she received from Pilot and ** ***.Chad H*** / Regional Vice President - Transmarkm: / f: 509.838.9835***@pilotdelivers.com / GEG/PDX/BOI

I will reach out directly to the consumer and call them

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.