Pilot Flying J Reviews (%countItem)
Pilot Flying J Rating
Address: 5508 Lonas Drive, Knoxville, Tennessee, United States, 37909
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I say 95% of the time I stay at Loves or rest area. U all are money hungry Pilot, Flying j, Ta, & Petro what u all are charging truck drivers to Park when we have no choice is crazy ur parking lots smell like *** from these dirty truckers that are to lazy to go inside and use the restrooms the only reason I go to Pilot or Flying j is that's the only places my company fills up at. I so wish I could fill at a Loves much cleaner and they don't charge to PARK. And once the reach a certain level on my loves card I have unlimited refills.
Flying j sucks. People dropping trailer off and bobtailing to another spot. They leave their trailer overnight no tractor attached to it. While other drivers are searching for a parking spot. Flying really hate it. They need to get a wrecker out there to start pulling trailer are not attached to it. That's why I go elsewhere to park. Love's truck stops is the best. Towing services there constantly Towing trailer not attached to it.
Beware!!! Trailer stolen from pilot travel center in Satsuma Alabama. Spoke with Corp office and was told they have no responsibility or liability for my trailer being stolen off their property. Asked about cameras facing parking lot and was told there's no cameras facing parking lot. Just at gas pumps for their security, in case someone decides to drive off without paying for gas. I truly believe Pilot should have all parties (Customers &Truckers) interest when concerning security. Not just theirs!!!
Fuel attendant damaged the fuel door on my vehicle during a fit of rage. Pilot has refused to repair it.
The event occurred precisely at 9:01PM on *** at the pump on the west-most fuel island.
Here is what occurred
I arrived at Pilot and presented my debit card and asked for $*** of Plus.
He swiped the card for $*** (fill?) and returned it to me.
He continued with preparing to fuel (nozzle in car, etc)
I received a notification from the card that he had ran it for $*** instead of $.
To make life easier, I added another $*** to the card and was going to ask him to just re-swipe it when he returned. (see attached photo showing transactions in my Cash Card)
He came back to me and said the card didn't work.
I attempted to hand the card back to him and tell him I had added more money to it so it should work, however, he refused to listen to me. He interrupted me and told me that he wasn't allowed to re-swipe it and I would have to go inside.
I again attempted to explain that the card would work now, but he again interrupted me while becoming visually agitated. He raised his voice and sounded angry.
After a third attempt to communicate with him was met with another interruption and refusal to listen to me, he made some comment I couldn't hear, and stormed back to the fuel handle, removing it from my car, attaching the cap, and slamming the fuel door shut. I watched this entire scene through the right hand rear-view mirror.
I drove on and stopped at *** fuel station in ***. I watched him through my right-hand rear-view mirror as he struggled to open the door and then would later struggle again to close it.
I attempted to call Pilot. My first call rang and was not answered. I called back and the person who answered told me it would be 20 minutes before I could speak with a manager (***) as there was a line of people with complaints ahead of me (!).
I called back some time later and was connected to the manager on duty. He listened and said he would investigate.
The next day I received a call from a manager (unknown name) who said he had investigated my claim by watching the video. He recounted the video to me as if to demonstrate that he had watched it.
Unfortunately, he recounted it out of order twice. This suggests that he did not in fact watch the video, or did not pay attention to the video when/if he did. When I pointed out the discrepancy he became hostile and told me to do whatever I needed to do. (The order of operations recounted by the manager was as follows: The attendant swiped the card and immediately handed it back to me telling me it was insufficient. This was clearly not the case as I had the card back in my possession and was attempting to give it to him again when he became irate.)
After reaching an impasse with the manager, I reached out to your the corporation for resolution. After a length back-and-forth they declined to repair it.
Here is a rough estimate from . $*** for labor (1h) $*** for parts $*** painting (shop) ========= $
Pilot Travel Centers LLC ("Pilot") is in receipt of the complaint from *** alleging damage to the fuel door of his vehicle by a Pilot fuel attendant during an attempt to purchase fuel at a Pilot location.
Pilot's risk management team previously received and investigated Mr. claim, and upon review of the security video of the transaction, found that there was no evidence that Pilot's fuel attendant damaged Mr. vehicle.
While Mr. vehicle undoubtedly experienced an unfortunate issue, we respectfully disagree with Mr. allegations that Pilot's fuel attendant caused the issue, as our investigation has revealed no facts to support these allegations.
Please do not hesitate to contact me if you require any additional information in connection with the above-referenced complaint.
(The consumer indicated he/she DID NOT accept the response from the business.)
The answer is unsatisfactory. They have made no effort to communicate with me about this and the proposed resolution is unsatisfactory, their assertions, untrue. The fuel attendant clearly damage to vehicle door as evidenced in the video, I witnessed it personally with my own two eyes. Pilot is essentially calling me a liar. This is very poor business practice
Pilot Travel Centers LLC ("Pilot") is in receipt of the reply from *** following Pilot's response to his initial complaint alleging damage to his vehicle. In response, Pilot would respectfully disagree with Ms. allegations.
Pilot's risk management team conducted a thorough investigation of Mr. claims. During this investigation, Mr. advised Pilot's risk management representative that he did not notice any damage to his vehicle until a later visit to another gas station, conflicting with his statement in this complaint indicating that he witnessed the Pilot fuel attendant damage his vehicle. Further, the security video footage from the transaction shows no evidence that Pilot's fuel attendant damaged Mr. vehicle.
As such, our investigation has revealed no facts to support the allegations that Pilot damaged Mr. vehicle.
On April 10th I went to the pilot on US Highway 60 in Lake Wales, FL. I purchased a fish cod sandwich and hot tea. I used the app on the hot foods and coffee. The cashier rang up as a cold drink and he said paying a $1.69 is cheaper than the hot coffee because of the cup size. I argued against the cashier that he was to charged me .99 cents for the coffee and he told me I am wrong. I said the coffee on the app is .99. The cashier said it did not take. I feel the app should tell the customer what the price or the percentage off where the bar code is imprinted. This way the customer knows what we are being charged up front as you can show them on your phone.. This way there would be no disagreement between parties.
: Using pump , for diesel and def, the diesel nozzle became disconnected from pump , spilling diesel around pump. Attendant attempted unsuccessfully to fix, closing service to pump . He did fill truck's def tank using 'def? nozzle. Note, this was first time used def nozzle at any station. Continued to *** to compete in equestrian event.When started truck after event, 'check engine ? light was on. Truck manual indicated seek dealership aid before proceeding too many miles. Drove to ***, dropped off living quarters horse trailer and drove to nearest *** dealership. It was determined there was diesel fuel in the truck's def system, requiring complete replacement of the def system ($***). Dealership suggested I contact Pilot, which I did. Filed formal complaint (#***). Pilot claims there were no other complaints about diesel contamination in def, therefore not their problem. Corporate was rude (in 1 case, hanging up) and unwilling to listen or take any responsibility for damage.Filed complaint (#***) with *** Weights and Measures. Unfortunately, this was 21days later. The station was sighted for 'nozzles all same color', but def tank had been refilled, by this time, due to shear use volume.
Other (requires explanation) Would like Pilot to cover repairs ($***) to truck.
Pilot Travel Centers LLC ("Pilot") is in receipt of the complaint from *** regarding the alleged contamination of the DEF system in her truck. Ms. claims that she fueled with DEF at Pilot's travel center location in *** on ***, and that her truck subsequently experienced mechanical issues. Ms. alleges the mechanical issues were caused by the DEF purchased from Pilot. Pilot's risk management team previously received and investigated Ms. claim, and found that there is no evidence that Pilot provided contaminated DEF to Ms..
Pilot has reviewed the DEF supply records at the *** location, and found that the testing conducted on the DEF product prior to Ms. purchase showed no contamination. Further, sales reports from the store show that the *** location sold over 1,670 gallons of DEF on ***, and we have received no other complaints of contaminated DEF from that store on that date. Should there have been any contaminants in the DEF as alleged by Ms., Ms. would not have been the only guest to experience mechanical issues.
While Ms. truck undoubtedly experienced an unfortunate issue, we respectfully disagree with Ms. allegations that Pilot's DEF caused the issue. Our investigation has revealed no facts to support the allegations that Pilot provided contaminated DEF to Ms..
Please do not hesitate to contact me if you require any additional information in connection with the above-referenced complaint.
(The consumer indicated he/she DID NOT accept the response from the business.)
Pilot Pump *** @ *** was shut down after the attendant's unsuccessful used to fill my diesel tank due to hose constantly blowing apart, sending diesel fuel everywhere. Unfortunately I didn't take pictures of the fuel all over the ground, pump and both nozzles of pump . Had no idea there would be this kind of problem. It would not take more than a few oz. of diesel on the def nozzle to contaminate the def tank. Note, the same attendant fill my def tank.
*** Weights and Measures sited the station for not having that hose fixed when expected 21 days later.
Pilot Travel Centers LLC ("Pilot") is in receipt of the reply from *** following Pilot's response to her initial complaint of alleged contamination of the DEF system in her truck. In response, Pilot would respectfully disagree with Ms. allegations that Pilot's DEF caused mechanical issues in her truck.
Ms. alleged that Pilot's pump was shut down as a result of issues during her fueling transaction, and that Pilot was later cited by *** Weights and Measures for not having the hose fixed. Pilot has been unable to substantiate these claims. Weights and Measures did conduct an investigation of the pump after Ms. submitted a complaint, where Pilot was instructed to change the color of the diesel fuel nozzles, but the investigator found no sign of contamination of the DEF fuel and no damage to the DEF hardware or diesel hardware.
Pilot's testing of the DEF showed no contamination. Additionally, Pilot sold over 1,670 gallons of DEF on ***, and has received no other complaints of contamination. Should there have been contamination as alleged by Ms., Ms. would not have been the only guest to report mechanical issues.
As such, our investigation has revealed no facts to support the allegations that Pilot provided contaminated DEF to Ms..
Stopped at the store on I-35 at Williams iowa Filled and went in for coffee. Ran all 3 machines out and had only 1/2 a cup. Waited in line for 15 minutes because the attendant was BSing. Told him the pots were dry. The only thing he said was that will be a dollar ninty eight
Left the *** cup and left. If I could return the 110 gal of fuel I would have. Other truck stops hand you the coffee for your protection and theirs. NO more pilots. This one is not concerned with us truckers
Pilot Travel Centers LLC ("Pilot") has received your review with the Revdex.com of Greater East Tennessee in which you advised your recent visit to Store No. 572 in Williams, IA has fallen below the level of service and experience that Pilot aims to provide. We appreciate you bringing this matter to our attention, and it will be addressed accordingly with our team members at the Williams, IA location to ensure that this situation is corrected. Please note that Pilot is complying with local, state and federal guidelines and policies for health and sanitation. For more information, please visit our COVID-19 Resource Center at https://pilotflyingj.com/covid-response/.
I will never stop into a Flying J AGAIN!!!! My credit card asked me if I had made a $151.00 purchase from Flying J I said no it was $88.00. My account has been closed while traveling and now I don't know what I'm going to payday in 2 days. I'm not sure what their policy is but I can make my own policy. NEVER EVER STOP AT FLYING J AGAIN EVER!!! What a headache they have caused me.
Pilot Travel Centers LLC ("PTC") has received your review with the Revdex.com of Greater East Tennessee concerning problems with your credit card account after you purchased fuel from a PTC store utilizing your credit card. After the transaction, there was a $151 hold on your account in regard to this pending transaction. To initiate all pay-at-the-pump transactions, in order for the transaction to run, a certain amount is preauthorized at the time the customer's card is swiped to ensure the card is valid, and that there are sufficient funds to cover the purchase. No money is debited from a consumer's account at the time the card is preauthorized; instead, that amount is designated as "unavailable" until the transaction is complete. In this case, you state that the preauthorization hold issued on your account was $151.00. Immediately upon completion of your transaction, PTC's point of sale system sent an electronic message to its card processor, a third party, which then relayed the specifics of the completed transaction to your credit card company. Upon receipt of this information, your credit card company is supposed to release the preauthorization hold and charge your account with the actual amount of fuel purchased. PTC only receives the amount of money from the actual fuel sale. The settlement period between when the customer swipes the card and when the actual purchase price appears on the account is generally less than twenty-four (24) hours. Regardless, unfortunately, PTC has no control over when the credit card company releases the preauthorization amount. It is also important to note that PTC only receives the amount of the completed fuel transaction and no other money. PTC denies violating any laws or authorizing your credit card company to hold more funds than you spent on the day of your visit. PTC apologizes for any inconvenience that you endured as a result of the preauthorization hold, but the best way for you to resolve this situation is to check with your credit card company.
The other review already express my view pilot has no right to charge more then the price that bought. TO PILOT U ARE blankety blank O's I to will not ever do business again with you or any thing you are affiliated with. I also wood like my interest back for the day's you unlawfully took my money. facebook will hear about this.
The girls at Anthony Texas were terrific. They helped me activate my rewards card and showed me how to use it. A pleasure stopping here.
Thank you for your review. We appreciate your loyalty as a customer and look forward to serving you again soon.
This issue involves the customer loyalty program.
Greetings.
I am writing this complaint for a simple issue that could have been solved by a customer service agent, but he failed miserably.
For many years now, my family has possessed the phone number ***. Years ago, my mother registered for a card using the number and somehow it was linked to a "Professional Driver" loyalty card. (My mother was never a professional driver)
Almost two years ago, my mother passed away. After her passing, I took over the family phone number which has been a part of our family for over 25 years.
On ***, I placed a call to customer service *** and was told by the agent that I was not able to fix the card issue because there were 3 names associated with the phone number. I was well aware that there were three names on that phone number
My first name: ***
My middle name: ***
My mother's name: ***
The only thing I am asking is that my belated mother's name be removed from the phone number and have only one CARD be associated with this phone number.
When there is more than one card associated with the account, I do not get the discounted gas prices.
My card number is ***
I don't feel this is too much to ask for and it should be a very simple account change.
Thank you
I just want my account fixed with the card number I provided in the description.
Pilot Travel Centers LLC ("Pilot") is in receipt of the complaint from *** with regard to changes to his MyRewards account. We regret that Mr. spoke with a Pilot guest services representative who incorrectly advised that his MyRewards account could not be updated. Mr. MyRewards account has now been updated as requested. We apologize for any inconvenience experienced by Mr..
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you to the company for handling this concern for me. I am very pleased and very appreciative.
I purchased gasoline at the local Pilot and like others have reported, I was hit with a extra fraudulent $151 charge. This was not a debit card purchase, so there was no financial justification for this exorbitant charge. When I called the credit card company I was told I must monitor my account and it "should" disappear withing a few days. Never again will I stop at a Pilot and have to put up with the hassle.
Pilot Travel Centers LLC ("PTC") has received your review with the Revdex.com of Greater East Tennessee concerning problems with your credit card account after you purchased fuel from a PTC store utilizing your credit card for a "pay-at-the-pump" transaction. After the transaction, you noticed that there was a $151 hold on your account in regard to this pending transaction.
To initiate all pay-at-the-pump transactions, in order for the transaction to run, a certain amount is preauthorized at the time the customer's card is swiped to ensure the card is valid, and that there are sufficient funds to cover the purchase. No money is debited from a consumer's account at the time the card is preauthorized; instead, that amount is designated as "unavailable" until the transaction is complete. In this case, you state that the preauthorization hold issued on your account was $151.00. Immediately upon completion of your transaction, PTC's point of sale system sent an electronic message to its card processor, a third party, which then relayed the specifics of the completed transaction to your credit card company. Upon receipt of this information, your credit card company is supposed to release the preauthorization hold and charge your account with the actual amount of fuel purchased. PTC only receives the amount of money from the actual fuel sale. The settlement period between when the customer swipes the card and when the actual purchase price appears on the account is generally less than twenty-four (24) hours. Regardless, unfortunately, PTC has no control over when the credit card company releases the preauthorization amount.
It is also important to note that PTC only receives the amount of the completed fuel transaction and no other money. PTC denies violating any laws or authorizing your credit card company to hold more funds than you spent on the day of your visit. PTC apologizes for any inconvenience that you endured as a result of the preauthorization hold, but the best way for you to resolve this situation is to check with your credit card company.
Pilot Flying j truck stop suck. Overpriced C store. $2.50 to wash your clothes. $2.50 to dry. $3.95 ATM fees. Cramped shower rooms. Gross parking lots. Obviously the only thing that they care about is taking trucker's money. I only stop here because my company contracts fueling with them. I try not to spend my money here.
Contaminated fuel for Pilot required repairs and cause load to be late.
We serviced the trucks Saturday oil and filters changed.Driver left out Sunday afternoon for Monday morning
appointment. He stopped at pilot in *** and filled up. Not long after he left the truck started stalling and cutting off.We had to call road service out that night. Which did a fuel sample and said the filters and tank was full of water. Which cost me *** and a 100 gallon tank of unusable fuel.,before he left that shop
The driver called the manager at the pilot and she said not another one and gave him corporate number.They were aware of the fuel issues and told him to just keep the repair receipts.A few days afterward I get a call from an adjuster thats paid to call us and say it's not their problem. There's too many drivers that spend alot of money at these pilots.Instead of selling us contaminated fuel and telling us it our fault ,fix the damages your fuel causes. With some of all that money us drivers are bringing in there.
I have the receipt from the mechanic stating what he found in the truck and what he did to fix it
Pilot Travel Centers LLC ("Pilot") is in receipt of the complaint from *** regarding the alleged contamination of the fuel system in his truck. Mr. claims that his driver fueled at Pilot's travel center location in ***,*** (Store #***) with diesel fuel on ***, and that the truck subsequently experienced mechanical issues. Mr. alleges the mechanical issues were caused by the diesel fuel purchased from Pilot. Pilot's risk management team previously received and investigated Mr. claim, and found that there is no evidence that Pilot provided contaminated fuel to Mr..
As with almost all other Pilot locations, Pilot's fuel in *** is maintained in underground storage tanks at the travel center location. These tanks are constantly monitored by a *** monitoring system, which provides readings multiple times each day. Among other things, the *** system constantly monitors our fuel storage tanks for any contaminants, excessive amounts of water in the tanks, and temperature. Pilot pulled all *** monitoring reports for ***. None of those reports revealed any contaminants, any water, or any other issues with the fuel storage tanks. Sales reports from the store show that the *** location sold over 13,000 gallons of diesel fuel on *** - we have received no other complaints of contaminated diesel from that store on that date.
While Mr. truck undoubtedly experienced an unfortunate issue, we respectfully disagree with Mr. allegations that Pilot's diesel fuel caused the issue. Our investigation has revealed no facts to support the allegations that Pilot provided contaminated diesel fuel to Mr..
Please do not hesitate to contact me if you require any additional information in connection with the above-referenced complaint.
(The consumer indicated he/she DID NOT accept the response from the business.)
I totally disagree. My mechanic and I changed the oil and fuel filters the day before. The auxiliary tank was empty because I had to put fuel in filter to prime it.Afterward we let it run for 10 to 15 minutes to circulate.The next day the driver headed out to the ***. He stopped at Pilot in *** and filled both tanks 110+ gals of fuel.After leaving the truck start stopping and not pulling.He called a service truck out which did 2 fuel samples .The mechanic then said it was water in the fuel tanks.Before repairing the driver call manager at that Pilot and she said not another one and gave him corporate number.They were aware of the issues and told him to keep repair bills.When I finally spoke with adjuster he was hell bent on denying responsibility from start. He had the nerve to asked me why do we change fuel filters in those trucks. So explain to me after changing filters.We drive to *** with no problem,stop and fill up at Pilot leave get down the road and truck stop pulling and shutdowns.
Pilot Travel Centers LLC ("Pilot") is in receipt of the reply from *** following Pilot's response to his initial complaint of alleged contamination of the fuel system in his truck. In response, Pilot would respectfully disagree with Mr. allegations that Pilot's fuel caused mechanical issues in his truck.
Pilot's *** monitoring system found no contaminants in the fuel tanks before or after Mr. driver fueled on for ***. Additionally, Pilot sold over 13,000 gallons of diesel fuel on ***, for a total of 159 diesel fuel transactions on that date, and has received no other complaints of contaminated fuel. Should there have been any contaminants in the fuel as alleged by Mr., Mr. would not have been the only guest to experience mechanical issues.
As such, our investigation has revealed no facts to support the allegations that Pilot provided contaminated diesel fuel to Mr..
Purchased diesel at their station *** in ***. Just got the pick up out of the shop. Had spent $*** in repairs. As soon as we filled up on diesel at their station the truck started running poorly. Soon, the truck died. We towed it to the shop that had rebuilt the motor. The shop determined that the diesel was bad and had ruined the filters and injectors. We contacted the station immediately and opened a complaint. There is absolutely no other explanation according to the repair shop. The filters and injectors are clogged. WE want Flying J to take care of th repair bill. The filters were BRAND NEW and the ONLY time we purchased fuel was at their station.
Product_Or_Service: diesel fuel
Other (requires explanation) We want Flying J to pay the repair bill of aprox $*** which can be provided to them by the repair facility. We have also filed with the Bureau of Weights and Measures. In addition the receipt indicates the product as Diesel 1. Diesel 1 is not sold in *** and is an off road fuel only. There needs to be some type of quality control. A commercial truck driver could be audited and we are not allowed to purchase Diesel 1 in . Thank yoyu
Pilot Travel Centers LLC ("Pilot") is in receipt of the complaint from *** regarding the alleged contamination of the fuel system in his truck. Mr. claims that he fueled at Pilot's travel center location in *** (Store #***) with diesel fuel on ***, and the truck subsequently experienced mechanical issues. Mr. alleges the mechanical issues were caused by the diesel fuel he purchased from Pilot. Pilot's risk management team previously received and investigated Mr. claim, and found that there is no evidence that Pilot provided contaminated fuel to Mr..
As with almost all other Pilot locations, Pilot's fuel in *** is maintained in underground storage tanks at the travel center location. These tanks are constantly monitored by a *** monitoring system, which provides readings multiple times each day. Among other things, the *** system constantly monitors our fuel storage tanks for any contaminants, excessive amounts of water in the tanks, and temperature. Pilot pulled all *** monitoring reports for ***. None of those reports revealed any contaminants, any water, or any other issues with the fuel storage tanks. Sales reports from the store show that the *** location sold over 1,600 gallons of diesel fuel on *** - we have received no other complaints of contaminated diesel from that store on that date.
While Mr. truck undoubtedly experienced an unfortunate issue, we respectfully disagree with Mr. allegations that Pilot's diesel fuel caused this issue. Our investigation has revealed no facts to support the allegations that Pilot provided contaminated diesel fuel to Mr..
Please do not hesitate to contact me if you require any additional information in connection with the above-referenced complaint.
(The consumer indicated he/she DID NOT accept the response from the business.)
The truck had just come out of the repair shop. Everything was BRND NEW. I can prove this with receipts and you can verify be calling *** in *** at ***. Fuel was only purchased one time, at Flying J in ***. The ONLY fuel that was in the tank was from Flying J. The truck immediately started running poorly. The truck was towed back to *** where the BRAND NEW fuel filters were completely clogged and the shop determined that it was due to BAD FUEL. The ONLY fuel was purchased at Flying J. All of this can be verified. I called the *** location immediately. The manager there simply refused to deal with the issue. Test were performed many many thousands of gallons after our diesel was purchased. Flying J supplied the ONLY fuel that was in the tank and the BRAND NEW fuel filters were clogged and ruined. Did Flying J investigators even call the shop and ask them for their expert opinion? Since no other fuel was purchased there is no other possibility other than the fuel from Flying J causing the issue. SInce Flying J did not test the very same fuel that was in the tank at the time of the purchase they can not be certain that they did not cause the problem and we can be certain that it was the ONLY fuel in the truck at the time of the issue. Flying J is a multi bilion dollar corporation and we are a small family trying to make a living. This was an extremely expensive repair and we are 100% certain that Flying J caused the issue. The truck came out of the shop and the ONLY purchase of fuel was at Flying J. The truck developed fuel problems. There is NO OTHER POSSIBILITY. Regardless of the outcome, we will no longer purchase fuel at any Flying J or Pilot location.
Pilot Travel Centers LLC ("Pilot") is in receipt of the reply from *** following Pilot's response to his initial complaint of alleged contamination of the fuel system in his truck. In response, Pilot would respectfully disagree with Mr. allegations that Pilot's fuel caused mechanical issues in his truck.
Pilot's *** monitoring system found no contaminants in the fuel tanks before or after Mr. fueled on ***. Additionally, Pilot sold over 1,600 gallons of diesel fuel on ***, for a total of 82 diesel fuel transactions on that date, and has received no other complaints of contaminated fuel. Should there have been any contaminants in the fuel as alleged by Mr., Mr. would not have been the only guest to experience mechanical issues.
As such, our investigation has revealed no facts to support the allegations that Pilot provided contaminated diesel fuel to Mr..
Mobile App issues
I have called customer service for a week and a half. Everyday I get we will email the supervisor and he will call you tomorrow. I still have not received one phone call and still can not use the mobile app to fuel and I am getting screwed out of my points every day because someone doesn't want to do their job. My issue should have been resolved the first day I called.
Fix the issue with my mobile app
Pilot Travel Centers LLC is in receipt of the complaint from *** regarding issues she has experienced using the Pilot Flying J mobile app to fuel. Ms. indicated she has tried calling customer service for assistance with this issue but she has not received a call back from a supervisor as requested. A Sr. Guest Services Representative has attempted to contact Ms. to resolve this issue, but has been unable to reach her and was unable to leave her a voicemail message. We regret that Ms. has experienced issues fueling with our Pilot Flying J mobile app and that we have been unable to contact Ms. to assist in resolving this issue. We would invite Ms. to reach out to ***, Sr. Guest Service Representative, at his direct line at *** or via email at *** in order to resolve this issue.
Neglect of Return policy notice to customer
On the morning of *** at approximately 5:30 am I had stumbled into a new pilot travel center location in ***. I was looking for a *** headset as I needed one being a truck driver. I didn't want to have to spend too much. I found a "***" headset on a hanger in a separate aisle than the expensive headsets. It was $. This headset was not locked nor were there any sort of postage near this headset about return policy. I approach the counter to find a young girl at the register. Prior to purchase I asked a few questions however this girl clearly did not have the answers. She appeared poorly trained and to be quite frank she didn't strike me as an intelligent person. I simply asked if this headset should come with a charger or if I should buy one. She had no idea. I asked if she could double check for me. She attempted to open the box and then complained about her fake nails almost breaking. During the transaction she spent an ungodly amount of time texting on her cell phone. This girl wasn't listening, I told her the chip reader machine wasn't working and her response "huh? What'd you say?" I immediately was displeased. She asked if I wanted my receipt I said "yes just in case I'd have to return it" she says ok and gave it to me. The headset barely worked. I immediately went to return it a few hours later to be told no. I called customer service in which the gentleman on there was very persistent with not allowing a return saying it was policy and it was stated on the receipt. I said "how can you say I should know the policy if I don't see it on the receipt until AFTER the purchase is made?" Again it went nowhere. He said it was my fault as the *** headset case is always posted with a notice for the return policy. I said "how does that mean anything if you placed this particular headset 2 aisles over from
The case??" He then said I should have asked the girl at the register about the policy. So my response "how is that going to go for me when she's buried in her cell phone??!" I demanded a supervisor. The guy said no, said he was the supervisor and refused to allow the phone call to be transferred any further up. I asked his name, his employee number, etc and he said he wasn't allowed to disclose that. So here I am feeling wronged, and cheated by pilot. I feel they knew they sold a junk product and refuse to stand by that product or their customer. It should never be this hard to get good service. I feel EXTREMELY mistreated and would like a refund for this junk headset and I promise I will NEVER again shop at a pilot or flying J location because they CLEARLY do not care one bit about their customers. I have the headset in the packaging as well as the receipt in my pickup.
I would like a formal apology and would more importantly expect a full refund. Pilot/flying J makes more than enough money annually, my $*** won't make or break the bank for them. It's simple, so the right thing as a business that is supposed to be there for the customer. Other establishments such as *** or *** do returns on headsets. I will never shop a flying J or pilot again as I feel they don't appreciate the customers/truck drivers that give them their money in the first place.
Pilot Travel Centers LLC ("Pilot") is in receipt of Mr. complaint concerning Pilot's *** merchandise return policy. Pilot's policy regarding the return of *** merchandise is as follows: "Exchanges only within thirty (30) days of purchase with original receipt and all original packaging and accessories." Pilot's return policy is printed on the purchase receipt, and is also available on our website: ***. We regret that Mr. was unsatisfied with his *** headset purchase and that his interaction with our guest services team members fell below the level of service and experience that Pilot aims to provide to our guests
Mr. is welcome to visit any Pilot store to exchange his *** purchase by ***, and we will be sending a separate correspondence directly to Mr. with a $*** gift card apologize for any inconvenience. If you have questions or need additional information, please do not hesitate to reach out to me.
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you for responding to my concern. However as stated in your response the return policy is found on the bottom of the receipt AFTER purchase or is also found online. In which it is not posted properly for customers to see at registers or by headsets. Your customer service representative had claimed the headset case was labeled with the policy however, the headset I purchased is NOT located in that case. As I stated before it was located on a hanger
A couple aisles over from the headsets therefore I would have had no knowledge of that posting on the case seeing as I did not need to be anywhere near that case. I find this to be a flaw on pilot's part not the customers. Employees if trained properly should be informing customers of such policies if the aren't going to be posted by all headset locations in the store. I do appreciate the attempt to help with an exchange however that does not solve the issue for me for a few reasons, not only do I feel completely wronged by the service provided by pilot travel centers, but I also do not by any means have any intentions to ever return to a pilot travel centers to make another purchase. I don't believe that pilot serves the customers as a business should. The level of which I was treated by the employees was a horrible experience. The last problem with the offer is that I have already purchased a new headset through *** travel center instead as they were 100% better with service to me, the customer. Therefore exchanging for another headset with pilot really does not do anything for me except be a waste of money causing me to have 2 headsets when I only needed 1. Gift cards would be useless as It would force me to spend money at pilot in which I wouldn't want to. I feel that the policy was not properly posted for individuals to see, it might be posted on a receipt however that would be AFTER pilot has collected payment. A slap in the face basically. Pilot has an annual income of millions of dollars a year. My $*** won't make or break the bank for pilot. I'm not asking for a change in the policy, but rather a return for one customer in order to make the situation right. Word of mouth in today's age is a huge factor for businesses today. Keeping the consumer happy or doing what is necessary to make right a bad situation is what helps. I don't see why it should be so difficult to authorize one transaction # (on the receipt) for a return of only $. I thank you for your response, I look forward to receiving your response to my response and I truly
Hope you enjoy the beautiful weekend ahead of us this week.
In response to Mr. latest reply, Pilot Travel Centers LLC ("Pilot") would respectfully disagree with Mr. statements that Pilot's *** merchandise return policy is not properly posted, as the policy is available on our website for review prior to purchase. While we are unable to refund Mr. $.00 *** headset purchase, Mr. has been provided with a $.00 gift card, which exceeds the value of Mr. requested return. Again, we apologize for any inconvenience faced by Mr..
On Saturday *** @ approximately 3pm , I was getting cash from the register, using efs check, I did provided my *** and driver license
Upon cashier verification, my code was rejected and I was told your code didn't work
On Monday *** my employer called me regarding about the *** .I was informed that the *** used at this location has been used which means that there was cash provided
I was never provided any dime whatsoever, the store employees and manager claim that the code didn't work upon calling them to help me get my cash
On Wednesday *** the corporate called me to claim that they have seen video footage that I received the cash , this completely false and I was never provided any cash
A few minutes in the store that day I had this issue, I went to dine and bought a drink
Handed a cash out my pocket, probably they are quick
Refund For them to look the matter with honesty and dignity and double check the CCTV footage they claim that they provided me cash I think they should treat their customers fair when handling business complaints, if not jumping into a conclusion easily to judge anyone, example myself
Pilot Travel Centers LLC is in receipt of Mr. complaint regarding the cashing of his EFS check. We will be happy to further investigate Mr. allegations, but it will be necessary for Mr. to provide additional information. First, please provide the address, city and state of the location Mr. visited on ***. Second, please provide a copy of the EFS check or the EFS check number, and the *** referenced in Mr. complaint. This should enable us to retrieve and review the transaction on our end. Again, we are happy to further investigate this claim, but simply need more information to be able to do so.
Wifi services refund refused because I was told I should have called and not emailed my complaint yet nowhere does it say a call is required
Paid for premium wifi that did not work. Sent email indicating it was not working. Called company and was told that since I used email to tell them my refund period had expired. Nowhere does pilot indicate not to use email with issues with wifi. Customer reps lectured and belittled me about how I should have called. As a army veteran and professional driver I can follow directions. All I want is a refund of the points I used for a service I could not use.
A simple refund of my points so that I could reuse them at pilot flying js is all I wanted. Instead of being lectured and belittled.
Pilot Travel Centers LLC ("Pilot") is in receipt of the complaint from *** regarding his experience with his recent Pilot Flying J Premium WiFi ("WiFi") purchase. We regret that Mr. experience with the WiFi service and that his interaction with our Guest Services team fell below the level of service and experience that Pilot aims to provide to our guests. We have refunded Mr. MyRewards account for the purchase of the WiFi. We apologize for any inconvenience this may have caused.
I don't think it's fair that pilot flying j makes you pay for what they call a prime spot when you already bought fuel. I guess they want the truck drivers money or just leave the property guess you can't afford to pay. Even if you tell them you are out of hours they don't care just pay or leave. That's not very professional . It's not about the safety of drivers anymore it's all about the money. I will never fuel at a pilot or flying j anymore