Pilgrim Shoe Repair

Initial Business Response /* (1000, 5, 2015/10/23) */
We asked the customer to bring back the shoe boxWe are happy to refund with full amount but customer wants to choose another shoe box which cost more money but the customer refuses to pay for the difference
Initial Consumer Rebuttal /*
(2000, 7, 2015/10/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)