Pilaster Designs Reviews (%countItem)
Pilaster Designs Rating
Address: 1315 48th St Apt A1, Brooklyn, New York, United States, 11219
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I purchased a bedroom suite from this designer that was advertised as being built using wood. Soon after the bed collapsed under normal use and it was discovered the bed was not built using wood. The material used to build the bed appears to be particle board or some other manufactured material. This designer used false advertising that led to the purchase of the bedroom suite and needs to issue a full refund.
Hello,
Thank you for reaching out. We are sorry to hear that your are unhappy with your purchase. Upon reviewing the details of your order, we see that the item was ordered on ***, sold by VirVentures and delivered on 2019-07-*** via a freight carrier. We also found that a replacement headboard, footboard, slats and nightstand were delivered on 2019-07-.
Please note that the materials of this item are advertised as wood and not as solid wood for the sole reason of the item being wood materials and not solid wood.
Besides for the initial complain of some of the items being damaged upon delivery (which were replaced by VirVentures), we have not been contacted directly nor through VirVentures with any additional issues.
Please contact Amazon or VirVentures for any further assistance as the item was purchased there.
I purchased a bedroom suite from this designer that was advertised as being built using wood. Soon after the bed collapsed under normal use and it was discovered the bed was not built using wood. The material used to build the bed appears to be particle board or some other manufactured material. This designer used false advertising that led to the purchase of the bedroom suite and needs to issue a full refund.
Hello,
Thank you for reaching out. We are sorry to hear that your are unhappy with your purchase. Upon reviewing the details of your order, we see that the item was ordered on ***, sold by VirVentures and delivered on 2019-07-*** via a freight carrier. We also found that a replacement headboard, footboard, slats and nightstand were delivered on 2019-07-.
Please note that the materials of this item are advertised as wood and not as solid wood for the sole reason of the item being wood materials and not solid wood.
Besides for the initial complain of some of the items being damaged upon delivery (which were replaced by VirVentures), we have not been contacted directly nor through VirVentures with any additional issues.
Please contact Amazon or VirVentures for any further assistance as the item was purchased there.