Pike Plumbing & Heating of Brainerd

Our tech was at the client's house for a no heat call He states that the client was with him the whole time he was there and he explained what he was doing The fan was running all the time so he disconnected the low voltage wiring from the furnace and tried starting it without it Fan still ran So he troubleshot the problem as being the control board was badThat was a hour charge We had to order the control board and had to make a second trip to install control board Once the control board was installed the furnace ran Then he hooked up the t-stat and it would not kick on the furnace So he replaced the t-stat alsoThis was another hour charge plus cost of partsCustomer paid the bill but then complained that we put on an unnecessary partSo the owner then called him back to discuss this with the customerThe owner offered to come out and put the old control board back on the furnace and see if it would run with the new t-stat but was told no by the customerHe also understands that he should of not of lost his temper with the customer As previously stated the customer was there with the tech during diagnoses and approved us to order the new control board and was there when we install the control board