Our furnace stopped providing heat. The fan worked. My wife informed me she contacted Reliable who performed our annual furnace maintenance in Sep for the last four years. Based on knowledge, I suspected the ignitor would need replacing.
We have nothing but praise for the service technician (Kelly). Finding the replacement part cracked, he promised to return between 0800 and 0900 hrs the next day with a new part and ensured the furnace operated until his return. He was prompt, courteous and replaced the hot furnace ignitor.
We have no problems with the service, including the service call fee and labour. I do have a problem with part pricing which was $125 and could have been up to $175 according to Reliable ( I apparently got a deal). Spoke to Reliable, the local Carrier office and Carrier home office. They cannot or would not provide the actual price they pay for this part. [redacted] We do not know Reliable's local part source. [redacted]
I am not a tech but this issue is not rocket science since most of the time the problem with a furnace not firing up is the ignitor, and the first item an experienced tech would look for. Safety procedures in effect!
[redacted]
Perhaps this industry should review their pricing policy for parts. [redacted] A Bravo Zulu to Kelly!
Beware of the prices they charge for parts! My air conditioner needed a new fan motor. The serviceman said the cost for the motor was $360 and that he would go to the supplier, purchase it and come back and install it. I discovered later that day that I could have gone to the same supplier, which is 5 minutes from my home, and purchase the same motor for $195. This is not a fair business practice. I was charged for his time to go and purchase the motor. In all other respects I was satisfied with this company.
Our furnace stopped providing heat. The fan worked. My wife informed me she contacted Reliable who performed our annual furnace maintenance in Sep for the last four years. Based on knowledge, I suspected the ignitor would need replacing.
We have nothing but praise for the service technician (Kelly). Finding the replacement part cracked, he promised to return between 0800 and 0900 hrs the next day with a new part and ensured the furnace operated until his return. He was prompt, courteous and replaced the hot furnace ignitor.
We have no problems with the service, including the service call fee and labour. I do have a problem with part pricing which was $125 and could have been up to $175 according to Reliable ( I apparently got a deal). Spoke to Reliable, the local Carrier office and Carrier home office. They cannot or would not provide the actual price they pay for this part. [redacted] We do not know Reliable's local part source. [redacted]
I am not a tech but this issue is not rocket science since most of the time the problem with a furnace not firing up is the ignitor, and the first item an experienced tech would look for. Safety procedures in effect!
[redacted]
Perhaps this industry should review their pricing policy for parts. [redacted] A Bravo Zulu to Kelly!
Our furnace stopped providing heat. The fan worked. My wife informed me she contacted Reliable who performed our annual furnace maintenance in Sep for the last four years. Based on knowledge, I suspected the ignitor would need replacing.
We have nothing but praise for the service technician (Kelly). Finding the replacement part cracked, he promised to return between 0800 and 0900 hrs the next day with a new part and ensured the furnace operated until his return. He was prompt, courteous and replaced the hot furnace ignitor.
We have no problems with the service, including the service call fee and labour. I do have a problem with part pricing which was $125 and could have been up to $175 according to Reliable ( I apparently got a deal). Spoke to Reliable, the local Carrier office and Carrier home office. They cannot or would not provide the actual price they pay for this part. [redacted] We do not know Reliable's local part source. [redacted]
I am not a tech but this issue is not rocket science since most of the time the problem with a furnace not firing up is the ignitor, and the first item an experienced tech would look for. Safety procedures in effect!
[redacted]
Perhaps this industry should review their pricing policy for parts. [redacted] A Bravo Zulu to Kelly!
Our furnace stopped providing heat. The fan worked. My wife informed me she contacted Reliable who performed our annual furnace maintenance in Sep for the last four years. Based on knowledge, I suspected the ignitor would need replacing.
We have nothing but praise for the service technician (Kelly). Finding the replacement part cracked, he promised to return between 0800 and 0900 hrs the next day with a new part and ensured the furnace operated until his return. He was prompt, courteous and replaced the hot furnace ignitor.
We have no problems with the service, including the service call fee and labour. I do have a problem with part pricing which was $125 and could have been up to $175 according to Reliable ( I apparently got a deal). Spoke to Reliable, the local Carrier office and Carrier home office. They cannot or would not provide the actual price they pay for this part. [redacted] We do not know Reliable's local part source. [redacted]
I am not a tech but this issue is not rocket science since most of the time the problem with a furnace not firing up is the ignitor, and the first item an experienced tech would look for. Safety procedures in effect!
[redacted]
Perhaps this industry should review their pricing policy for parts. [redacted] A Bravo Zulu to Kelly!
This is a positive service review. Service call to our home. The Technician (Octanio) called 20 minutes prior to arriving. Diagnosed the problem within a 45 minute period after running tests. Found the problem being the circuit board, called supplier to make sure they had one on hand, went to pick it up, back to install and was completed in a 2 hour time frame. This service job was timely, efficient, professional and because the job was under warranty the charge was $89.95 for the service call.
Should I have a need to utilize their services again I won't hesitate to call.
5 Star rating for Reliable.
I have no ties or affiliations with this company. Just a customer.
Our furnace stopped providing heat. The fan worked. My wife informed me she contacted Reliable who performed our annual furnace maintenance in Sep for the last four years. Based on knowledge, I suspected the ignitor would need replacing.
We have nothing but praise for the service technician (Kelly). Finding the replacement part cracked, he promised to return between 0800 and 0900 hrs the next day with a new part and ensured the furnace operated until his return. He was prompt, courteous and replaced the hot furnace ignitor.
We have no problems with the service, including the service call fee and labour. I do have a problem with part pricing which was $125 and could have been up to $175 according to Reliable ( I apparently got a deal). Spoke to Reliable, the local Carrier office and Carrier home office. They cannot or would not provide the actual price they pay for this part. [redacted] We do not know Reliable's local part source. [redacted]
I am not a tech but this issue is not rocket science since most of the time the problem with a furnace not firing up is the ignitor, and the first item an experienced tech would look for. Safety procedures in effect!
[redacted]
Perhaps this industry should review their pricing policy for parts. [redacted] A Bravo Zulu to Kelly!
Yesterday [redacted] and [redacted] came to install an air conditioner at our house in [redacted] They were very professional and extremely friendly. It was obvious that they enjoyed their jobs. Their work was very well done and they were very clean. No mess left behind. Thank you for your superior customer service [redacted] and [redacted]
Our furnace stopped providing heat. The fan worked. My wife informed me she contacted Reliable who performed our annual furnace maintenance in Sep for the last four years. Based on knowledge, I suspected the ignitor would need replacing.
We have nothing but praise for the service technician (Kelly). Finding the replacement part cracked, he promised to return between 0800 and 0900 hrs the next day with a new part and ensured the furnace operated until his return. He was prompt, courteous and replaced the hot furnace ignitor.
We have no problems with the service, including the service call fee and labour. I do have a problem with part pricing which was $125 and could have been up to $175 according to Reliable ( I apparently got a deal). Spoke to Reliable, the local Carrier office and Carrier home office. They cannot or would not provide the actual price they pay for this part. [redacted] We do not know Reliable's local part source. [redacted]
I am not a tech but this issue is not rocket science since most of the time the problem with a furnace not firing up is the ignitor, and the first item an experienced tech would look for. Safety procedures in effect!
[redacted]
Perhaps this industry should review their pricing policy for parts. [redacted] A Bravo Zulu to Kelly!
Our furnace stopped providing heat. The fan worked. My wife informed me she contacted Reliable who performed our annual furnace maintenance in Sep for the last four years. Based on knowledge, I suspected the ignitor would need replacing.
We have nothing but praise for the service technician (Kelly). Finding the replacement part cracked, he promised to return between 0800 and 0900 hrs the next day with a new part and ensured the furnace operated until his return. He was prompt, courteous and replaced the hot furnace ignitor.
We have no problems with the service, including the service call fee and labour. I do have a problem with part pricing which was $125 and could have been up to $175 according to Reliable ( I apparently got a deal). Spoke to Reliable, the local Carrier office and Carrier home office. They cannot or would not provide the actual price they pay for this part. [redacted] We do not know Reliable's local part source. [redacted]
I am not a tech but this issue is not rocket science since most of the time the problem with a furnace not firing up is the ignitor, and the first item an experienced tech would look for. Safety procedures in effect!
[redacted]
Perhaps this industry should review their pricing policy for parts. [redacted] A Bravo Zulu to Kelly!
The service was outstanding! A man by the name Octavio serviced our furnace and was very efficient, polite and friendly! Great service from reliable once again. My family will not use anyone else but this company! All the staff including the receptionist Beverly, was wonderful. This lady explained everything I needed to know and was very prompt getting the work done for us! It is so nice to deal with humbling people! This is why this particular company has built such a great name for themselves! All of them should be proud! We are the lucky ones to have them so close by to correct any issues! Thanks again! You are very appreciated! The word will be spread.ð
Our furnace stopped providing heat. The fan worked. My wife informed me she contacted Reliable who performed our annual furnace maintenance in Sep for the last four years. Based on knowledge, I suspected the ignitor would need replacing.
We have nothing but praise for the service technician (Kelly). Finding the replacement part cracked, he promised to return between 0800 and 0900 hrs the next day with a new part and ensured the furnace operated until his return. He was prompt, courteous and replaced the hot furnace ignitor.
We have no problems with the service, including the service call fee and labour. I do have a problem with part pricing which was $125 and could have been up to $175 according to Reliable ( I apparently got a deal). Spoke to Reliable, the local Carrier office and Carrier home office. They cannot or would not provide the actual price they pay for this part. [redacted] We do not know Reliable's local part source. [redacted]
I am not a tech but this issue is not rocket science since most of the time the problem with a furnace not firing up is the ignitor, and the first item an experienced tech would look for. Safety procedures in effect!
[redacted]
Perhaps this industry should review their pricing policy for parts. [redacted] A Bravo Zulu to Kelly!
Our furnace stopped providing heat. The fan worked. My wife informed me she contacted Reliable who performed our annual furnace maintenance in Sep for the last four years. Based on knowledge, I suspected the ignitor would need replacing.
We have nothing but praise for the service technician (Kelly). Finding the replacement part cracked, he promised to return between 0800 and 0900 hrs the next day with a new part and ensured the furnace operated until his return. He was prompt, courteous and replaced the hot furnace ignitor.
We have no problems with the service, including the service call fee and labour. I do have a problem with part pricing which was $125 and could have been up to $175 according to Reliable ( I apparently got a deal). Spoke to Reliable, the local Carrier office and Carrier home office. They cannot or would not provide the actual price they pay for this part. [redacted] We do not know Reliable's local part source. [redacted]
I am not a tech but this issue is not rocket science since most of the time the problem with a furnace not firing up is the ignitor, and the first item an experienced tech would look for. Safety procedures in effect!
[redacted]
Perhaps this industry should review their pricing policy for parts. [redacted] A Bravo Zulu to Kelly!
Our furnace stopped providing heat. The fan worked. My wife informed me she contacted Reliable who performed our annual furnace maintenance in Sep for the last four years. Based on knowledge, I suspected the ignitor would need replacing.
We have nothing but praise for the service technician (Kelly). Finding the replacement part cracked, he promised to return between 0800 and 0900 hrs the next day with a new part and ensured the furnace operated until his return. He was prompt, courteous and replaced the hot furnace ignitor.
We have no problems with the service, including the service call fee and labour. I do have a problem with part pricing which was $125 and could have been up to $175 according to Reliable ( I apparently got a deal). Spoke to Reliable, the local Carrier office and Carrier home office. They cannot or would not provide the actual price they pay for this part. [redacted] We do not know Reliable's local part source. [redacted]
I am not a tech but this issue is not rocket science since most of the time the problem with a furnace not firing up is the ignitor, and the first item an experienced tech would look for. Safety procedures in effect!
[redacted]
Perhaps this industry should review their pricing policy for parts. [redacted] A Bravo Zulu to Kelly!
Our furnace stopped providing heat. The fan worked. My wife informed me she contacted Reliable who performed our annual furnace maintenance in Sep for the last four years. Based on knowledge, I suspected the ignitor would need replacing.
We have nothing but praise for the service technician (Kelly). Finding the replacement part cracked, he promised to return between 0800 and 0900 hrs the next day with a new part and ensured the furnace operated until his return. He was prompt, courteous and replaced the hot furnace ignitor.
We have no problems with the service, including the service call fee and labour. I do have a problem with part pricing which was $125 and could have been up to $175 according to Reliable ( I apparently got a deal). Spoke to Reliable, the local Carrier office and Carrier home office. They cannot or would not provide the actual price they pay for this part. [redacted] We do not know Reliable's local part source. [redacted]
I am not a tech but this issue is not rocket science since most of the time the problem with a furnace not firing up is the ignitor, and the first item an experienced tech would look for. Safety procedures in effect!
[redacted]
Perhaps this industry should review their pricing policy for parts. [redacted] A Bravo Zulu to Kelly!
After getting quotes for my yearly furnace maintenance, I was impressed by the friendly and informative staff at Reliable Heating and Air Conditioning, particularly Octavio, the tecnician. He explained in great detail what the service call would entail. When Octavio arrived at my home, he was prompt, efficient and polite. He was very thorough when he inspected and cleaned my furnace. I got some new filters. Octavio answered all my questions. I felt very confident in Reliable im taking care of my furnace. I plan to call them in the future. I will definitely recommend this company.
Our furnace stopped providing heat. The fan worked. My wife informed me she contacted Reliable who performed our annual furnace maintenance in Sep for the last four years. Based on knowledge, I suspected the ignitor would need replacing.
We have nothing but praise for the service technician (Kelly). Finding the replacement part cracked, he promised to return between 0800 and 0900 hrs the next day with a new part and ensured the furnace operated until his return. He was prompt, courteous and replaced the hot furnace ignitor.
We have no problems with the service, including the service call fee and labour. I do have a problem with part pricing which was $125 and could have been up to $175 according to Reliable ( I apparently got a deal). Spoke to Reliable, the local Carrier office and Carrier home office. They cannot or would not provide the actual price they pay for this part. [redacted] We do not know Reliable's local part source. [redacted]
I am not a tech but this issue is not rocket science since most of the time the problem with a furnace not firing up is the ignitor, and the first item an experienced tech would look for. Safety procedures in effect!
[redacted]
Perhaps this industry should review their pricing policy for parts. [redacted] A Bravo Zulu to Kelly!
My furnace stopped working last night and I have a 3 month old. I called Reliable and they were very busy but they said they would have someone out to see me asap because I had no heat. Octavio arrived shortly after. He reviewed and showed me the issues with my furnace. There were several things that needed fixing on my furnace and I knew he was very busy. He said he would not leave until everything was fixed and my furnace was working. He made sure to checked to make sure my furnace was working twice. He did a wonderful job and I was very impressed by his professionalism. I would highly recommend this company to anyone.
Very pleased with this companies performance.
From my initial contact with the lady who helped me set up my appointment and gave me a quote.
To Octavo, the serviceman who carried out the service call.
Both very professional and friendly.
And when it was all said and done the Bill matched the quote just like they said it would.
Our furnace stopped providing heat. The fan worked. My wife informed me she contacted Reliable who performed our annual furnace maintenance in Sep for the last four years. Based on knowledge, I suspected the ignitor would need replacing.
We have nothing but praise for the service technician (Kelly). Finding the replacement part cracked, he promised to return between 0800 and 0900 hrs the next day with a new part and ensured the furnace operated until his return. He was prompt, courteous and replaced the hot furnace ignitor.
We have no problems with the service, including the service call fee and labour. I do have a problem with part pricing which was $125 and could have been up to $175 according to Reliable ( I apparently got a deal). Spoke to Reliable, the local Carrier office and Carrier home office. They cannot or would not provide the actual price they pay for this part. [redacted] We do not know Reliable's local part source. [redacted]
I am not a tech but this issue is not rocket science since most of the time the problem with a furnace not firing up is the ignitor, and the first item an experienced tech would look for. Safety procedures in effect!
[redacted]
Perhaps this industry should review their pricing policy for parts. [redacted] A Bravo Zulu to Kelly!
Beware of the prices they charge for parts! My air conditioner needed a new fan motor. The serviceman said the cost for the motor was $360 and that he would go to the supplier, purchase it and come back and install it. I discovered later that day that I could have gone to the same supplier, which is 5 minutes from my home, and purchase the same motor for $195. This is not a fair business practice. I was charged for his time to go and purchase the motor. In all other respects I was satisfied with this company.
Our furnace stopped providing heat. The fan worked. My wife informed me she contacted Reliable who performed our annual furnace maintenance in Sep for the last four years. Based on knowledge, I suspected the ignitor would need replacing.
We have nothing but praise for the service technician (Kelly). Finding the replacement part cracked, he promised to return between 0800 and 0900 hrs the next day with a new part and ensured the furnace operated until his return. He was prompt, courteous and replaced the hot furnace ignitor.
We have no problems with the service, including the service call fee and labour. I do have a problem with part pricing which was $125 and could have been up to $175 according to Reliable ( I apparently got a deal). Spoke to Reliable, the local Carrier office and Carrier home office. They cannot or would not provide the actual price they pay for this part. [redacted] We do not know Reliable's local part source. [redacted]
I am not a tech but this issue is not rocket science since most of the time the problem with a furnace not firing up is the ignitor, and the first item an experienced tech would look for. Safety procedures in effect!
[redacted]
Perhaps this industry should review their pricing policy for parts. [redacted] A Bravo Zulu to Kelly!
Our furnace stopped providing heat. The fan worked. My wife informed me she contacted Reliable who performed our annual furnace maintenance in Sep for the last four years. Based on knowledge, I suspected the ignitor would need replacing.
We have nothing but praise for the service technician (Kelly). Finding the replacement part cracked, he promised to return between 0800 and 0900 hrs the next day with a new part and ensured the furnace operated until his return. He was prompt, courteous and replaced the hot furnace ignitor.
We have no problems with the service, including the service call fee and labour. I do have a problem with part pricing which was $125 and could have been up to $175 according to Reliable ( I apparently got a deal). Spoke to Reliable, the local Carrier office and Carrier home office. They cannot or would not provide the actual price they pay for this part. [redacted] We do not know Reliable's local part source. [redacted]
I am not a tech but this issue is not rocket science since most of the time the problem with a furnace not firing up is the ignitor, and the first item an experienced tech would look for. Safety procedures in effect!
[redacted]
Perhaps this industry should review their pricing policy for parts. [redacted] A Bravo Zulu to Kelly!
Our furnace stopped providing heat. The fan worked. My wife informed me she contacted Reliable who performed our annual furnace maintenance in Sep for the last four years. Based on knowledge, I suspected the ignitor would need replacing.
We have nothing but praise for the service technician (Kelly). Finding the replacement part cracked, he promised to return between 0800 and 0900 hrs the next day with a new part and ensured the furnace operated until his return. He was prompt, courteous and replaced the hot furnace ignitor.
We have no problems with the service, including the service call fee and labour. I do have a problem with part pricing which was $125 and could have been up to $175 according to Reliable ( I apparently got a deal). Spoke to Reliable, the local Carrier office and Carrier home office. They cannot or would not provide the actual price they pay for this part. [redacted] We do not know Reliable's local part source. [redacted]
I am not a tech but this issue is not rocket science since most of the time the problem with a furnace not firing up is the ignitor, and the first item an experienced tech would look for. Safety procedures in effect!
[redacted]
Perhaps this industry should review their pricing policy for parts. [redacted] A Bravo Zulu to Kelly!
This is a positive service review. Service call to our home. The Technician (Octanio) called 20 minutes prior to arriving. Diagnosed the problem within a 45 minute period after running tests. Found the problem being the circuit board, called supplier to make sure they had one on hand, went to pick it up, back to install and was completed in a 2 hour time frame. This service job was timely, efficient, professional and because the job was under warranty the charge was $89.95 for the service call.
Should I have a need to utilize their services again I won't hesitate to call.
5 Star rating for Reliable.
I have no ties or affiliations with this company. Just a customer.
Our furnace stopped providing heat. The fan worked. My wife informed me she contacted Reliable who performed our annual furnace maintenance in Sep for the last four years. Based on knowledge, I suspected the ignitor would need replacing.
We have nothing but praise for the service technician (Kelly). Finding the replacement part cracked, he promised to return between 0800 and 0900 hrs the next day with a new part and ensured the furnace operated until his return. He was prompt, courteous and replaced the hot furnace ignitor.
We have no problems with the service, including the service call fee and labour. I do have a problem with part pricing which was $125 and could have been up to $175 according to Reliable ( I apparently got a deal). Spoke to Reliable, the local Carrier office and Carrier home office. They cannot or would not provide the actual price they pay for this part. [redacted] We do not know Reliable's local part source. [redacted]
I am not a tech but this issue is not rocket science since most of the time the problem with a furnace not firing up is the ignitor, and the first item an experienced tech would look for. Safety procedures in effect!
[redacted]
Perhaps this industry should review their pricing policy for parts. [redacted] A Bravo Zulu to Kelly!
To whom it may concern,
Yesterday [redacted] and [redacted] came to install an air conditioner at our house in [redacted] They were very professional and extremely friendly. It was obvious that they enjoyed their jobs. Their work was very well done and they were very clean. No mess left behind. Thank you for your superior customer service [redacted] and [redacted]
Our furnace stopped providing heat. The fan worked. My wife informed me she contacted Reliable who performed our annual furnace maintenance in Sep for the last four years. Based on knowledge, I suspected the ignitor would need replacing.
We have nothing but praise for the service technician (Kelly). Finding the replacement part cracked, he promised to return between 0800 and 0900 hrs the next day with a new part and ensured the furnace operated until his return. He was prompt, courteous and replaced the hot furnace ignitor.
We have no problems with the service, including the service call fee and labour. I do have a problem with part pricing which was $125 and could have been up to $175 according to Reliable ( I apparently got a deal). Spoke to Reliable, the local Carrier office and Carrier home office. They cannot or would not provide the actual price they pay for this part. [redacted] We do not know Reliable's local part source. [redacted]
I am not a tech but this issue is not rocket science since most of the time the problem with a furnace not firing up is the ignitor, and the first item an experienced tech would look for. Safety procedures in effect!
[redacted]
Perhaps this industry should review their pricing policy for parts. [redacted] A Bravo Zulu to Kelly!
Our furnace stopped providing heat. The fan worked. My wife informed me she contacted Reliable who performed our annual furnace maintenance in Sep for the last four years. Based on knowledge, I suspected the ignitor would need replacing.
We have nothing but praise for the service technician (Kelly). Finding the replacement part cracked, he promised to return between 0800 and 0900 hrs the next day with a new part and ensured the furnace operated until his return. He was prompt, courteous and replaced the hot furnace ignitor.
We have no problems with the service, including the service call fee and labour. I do have a problem with part pricing which was $125 and could have been up to $175 according to Reliable ( I apparently got a deal). Spoke to Reliable, the local Carrier office and Carrier home office. They cannot or would not provide the actual price they pay for this part. [redacted] We do not know Reliable's local part source. [redacted]
I am not a tech but this issue is not rocket science since most of the time the problem with a furnace not firing up is the ignitor, and the first item an experienced tech would look for. Safety procedures in effect!
[redacted]
Perhaps this industry should review their pricing policy for parts. [redacted] A Bravo Zulu to Kelly!
The service was outstanding! A man by the name Octavio serviced our furnace and was very efficient, polite and friendly! Great service from reliable once again. My family will not use anyone else but this company! All the staff including the receptionist Beverly, was wonderful. This lady explained everything I needed to know and was very prompt getting the work done for us! It is so nice to deal with humbling people! This is why this particular company has built such a great name for themselves! All of them should be proud! We are the lucky ones to have them so close by to correct any issues! Thanks again! You are very appreciated! The word will be spread.ð
Our furnace stopped providing heat. The fan worked. My wife informed me she contacted Reliable who performed our annual furnace maintenance in Sep for the last four years. Based on knowledge, I suspected the ignitor would need replacing.
We have nothing but praise for the service technician (Kelly). Finding the replacement part cracked, he promised to return between 0800 and 0900 hrs the next day with a new part and ensured the furnace operated until his return. He was prompt, courteous and replaced the hot furnace ignitor.
We have no problems with the service, including the service call fee and labour. I do have a problem with part pricing which was $125 and could have been up to $175 according to Reliable ( I apparently got a deal). Spoke to Reliable, the local Carrier office and Carrier home office. They cannot or would not provide the actual price they pay for this part. [redacted] We do not know Reliable's local part source. [redacted]
I am not a tech but this issue is not rocket science since most of the time the problem with a furnace not firing up is the ignitor, and the first item an experienced tech would look for. Safety procedures in effect!
[redacted]
Perhaps this industry should review their pricing policy for parts. [redacted] A Bravo Zulu to Kelly!
Our furnace stopped providing heat. The fan worked. My wife informed me she contacted Reliable who performed our annual furnace maintenance in Sep for the last four years. Based on knowledge, I suspected the ignitor would need replacing.
We have nothing but praise for the service technician (Kelly). Finding the replacement part cracked, he promised to return between 0800 and 0900 hrs the next day with a new part and ensured the furnace operated until his return. He was prompt, courteous and replaced the hot furnace ignitor.
We have no problems with the service, including the service call fee and labour. I do have a problem with part pricing which was $125 and could have been up to $175 according to Reliable ( I apparently got a deal). Spoke to Reliable, the local Carrier office and Carrier home office. They cannot or would not provide the actual price they pay for this part. [redacted] We do not know Reliable's local part source. [redacted]
I am not a tech but this issue is not rocket science since most of the time the problem with a furnace not firing up is the ignitor, and the first item an experienced tech would look for. Safety procedures in effect!
[redacted]
Perhaps this industry should review their pricing policy for parts. [redacted] A Bravo Zulu to Kelly!
Our furnace stopped providing heat. The fan worked. My wife informed me she contacted Reliable who performed our annual furnace maintenance in Sep for the last four years. Based on knowledge, I suspected the ignitor would need replacing.
We have nothing but praise for the service technician (Kelly). Finding the replacement part cracked, he promised to return between 0800 and 0900 hrs the next day with a new part and ensured the furnace operated until his return. He was prompt, courteous and replaced the hot furnace ignitor.
We have no problems with the service, including the service call fee and labour. I do have a problem with part pricing which was $125 and could have been up to $175 according to Reliable ( I apparently got a deal). Spoke to Reliable, the local Carrier office and Carrier home office. They cannot or would not provide the actual price they pay for this part. [redacted] We do not know Reliable's local part source. [redacted]
I am not a tech but this issue is not rocket science since most of the time the problem with a furnace not firing up is the ignitor, and the first item an experienced tech would look for. Safety procedures in effect!
[redacted]
Perhaps this industry should review their pricing policy for parts. [redacted] A Bravo Zulu to Kelly!
Our furnace stopped providing heat. The fan worked. My wife informed me she contacted Reliable who performed our annual furnace maintenance in Sep for the last four years. Based on knowledge, I suspected the ignitor would need replacing.
We have nothing but praise for the service technician (Kelly). Finding the replacement part cracked, he promised to return between 0800 and 0900 hrs the next day with a new part and ensured the furnace operated until his return. He was prompt, courteous and replaced the hot furnace ignitor.
We have no problems with the service, including the service call fee and labour. I do have a problem with part pricing which was $125 and could have been up to $175 according to Reliable ( I apparently got a deal). Spoke to Reliable, the local Carrier office and Carrier home office. They cannot or would not provide the actual price they pay for this part. [redacted] We do not know Reliable's local part source. [redacted]
I am not a tech but this issue is not rocket science since most of the time the problem with a furnace not firing up is the ignitor, and the first item an experienced tech would look for. Safety procedures in effect!
[redacted]
Perhaps this industry should review their pricing policy for parts. [redacted] A Bravo Zulu to Kelly!
After getting quotes for my yearly furnace maintenance, I was impressed by the friendly and informative staff at Reliable Heating and Air Conditioning, particularly Octavio, the tecnician. He explained in great detail what the service call would entail. When Octavio arrived at my home, he was prompt, efficient and polite. He was very thorough when he inspected and cleaned my furnace. I got some new filters. Octavio answered all my questions. I felt very confident in Reliable im taking care of my furnace. I plan to call them in the future. I will definitely recommend this company.
Our furnace stopped providing heat. The fan worked. My wife informed me she contacted Reliable who performed our annual furnace maintenance in Sep for the last four years. Based on knowledge, I suspected the ignitor would need replacing.
We have nothing but praise for the service technician (Kelly). Finding the replacement part cracked, he promised to return between 0800 and 0900 hrs the next day with a new part and ensured the furnace operated until his return. He was prompt, courteous and replaced the hot furnace ignitor.
We have no problems with the service, including the service call fee and labour. I do have a problem with part pricing which was $125 and could have been up to $175 according to Reliable ( I apparently got a deal). Spoke to Reliable, the local Carrier office and Carrier home office. They cannot or would not provide the actual price they pay for this part. [redacted] We do not know Reliable's local part source. [redacted]
I am not a tech but this issue is not rocket science since most of the time the problem with a furnace not firing up is the ignitor, and the first item an experienced tech would look for. Safety procedures in effect!
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Perhaps this industry should review their pricing policy for parts. [redacted] A Bravo Zulu to Kelly!
My furnace stopped working last night and I have a 3 month old. I called Reliable and they were very busy but they said they would have someone out to see me asap because I had no heat. Octavio arrived shortly after. He reviewed and showed me the issues with my furnace. There were several things that needed fixing on my furnace and I knew he was very busy. He said he would not leave until everything was fixed and my furnace was working. He made sure to checked to make sure my furnace was working twice. He did a wonderful job and I was very impressed by his professionalism. I would highly recommend this company to anyone.
Very pleased with this companies performance.
From my initial contact with the lady who helped me set up my appointment and gave me a quote.
To Octavo, the serviceman who carried out the service call.
Both very professional and friendly.
And when it was all said and done the Bill matched the quote just like they said it would.