I purchased laminate floors for my home which included removing all of the toilets (3 total) in my house. Approximately 6 months later a leak was discovered within my walls, so I hired a plumber who discovered that my master bathroom toilet was installed incorrectly. I contacted the customer service department of Floor N Design and Tarig (store manager) to resolve the matter and they proceeded to give me the run after agreeing to repair the damage. The company admitted that their contractors were not licensed and claimed to have fired the contractor that did the job. The manager stated that the company would cover $600.00 of the damage without coming to my home to assess the repairs. I continued (for 3 months) to contact the company to repair the damage whereas they began to ignore and screen my calls. I had a hole in my wall, mold, so, I had to file a claim with my homeowners insurance. I was determined to fight for my rights as a consumer, so continued to pursue the company via my insurance company and I hired a lawyer. Almost 2 years later and the company reimbursed my insurance claim! Don't do business with Floor N Design! They will not take ownership for damage, their customer service is poor, and they don't value their customers. They have lost my business being that I have purchased floors for two different homes that cost more than $13000.00. You have been warned.
We are extremely unsatisfied and frustrated with the work of laying the carpet in our house performed by (name of company). We have contacted the owner in this regard who has shown to be untrustworthy and totally unreliable. He makes numerous promises in order to receive the contract for the work with no intention of keeping them. We took photographs of the shoddy, poor workmanship and bad quality and incomplete work performed by his workers to show to him. Despite his repeated commitments he did not even bother to visit us to see the photographs. Would we ever hire him again --- CERTAINLY NOT. Would we ever recommend him to anyone else --- CERTAINLY NOT.
On a scale of A-F; this company has already been given a grade of D-
I purchased laminate floors for my home which included removing all of the toilets (3 total) in my house. Approximately 6 months later a leak was discovered within my walls, so I hired a plumber who discovered that my master bathroom toilet was installed incorrectly. I contacted the customer service department of Floor N Design and Tarig (store manager) to resolve the matter and they proceeded to give me the run after agreeing to repair the damage. The company admitted that their contractors were not licensed and claimed to have fired the contractor that did the job. The manager stated that the company would cover $600.00 of the damage without coming to my home to assess the repairs. I continued (for 3 months) to contact the company to repair the damage whereas they began to ignore and screen my calls. I had a hole in my wall, mold, so, I had to file a claim with my homeowners insurance. I was determined to fight for my rights as a consumer, so continued to pursue the company via my insurance company and I hired a lawyer. Almost 2 years later and the company reimbursed my insurance claim! Don't do business with Floor N Design! They will not take ownership for damage, their customer service is poor, and they don't value their customers. They have lost my business being that I have purchased floors for two different homes that cost more than $13000.00. You have been warned.
We are extremely unsatisfied and frustrated with the work of laying the carpet in our house performed by (name of company). We have contacted the owner in this regard who has shown to be untrustworthy and totally unreliable. He makes numerous promises in order to receive the contract for the work with no intention of keeping them. We took photographs of the shoddy, poor workmanship and bad quality and incomplete work performed by his workers to show to him. Despite his repeated commitments he did not even bother to visit us to see the photographs. Would we ever hire him again --- CERTAINLY NOT. Would we ever recommend him to anyone else --- CERTAINLY NOT.
On a scale of A-F; this company has already been given a grade of D-