Pierre Money Mart

Revdex.com:I would like to close my claim. The issue is in the process of being resolved. Please do not hesitate to contact me. Sincerely, [redacted]

Sounds good. As I mentioned before we are happy to reimburse the cost of the tires. As soon as I receive the receipt/ paperwork for them I will have the check processed and sent out. My email address is [redacted]PierreFord.com
 
Regards,
Luk

Complaint: [redacted]I am rejecting this response because: The car was not paid of at that time as I was contacted by Wells Fargo about this loan.  Also if the company has known of this issue since may to date now in Dec the issue has not been addressed. Nothing has been provided to us to show creditors that this was not a mishap on our part in anyway.Sincerely,[redacted]

We are sorry that we were not able to overcome the lenders validation and discrepancy in the income stated and would be happy to try to help find an alternate vehicle that works for the situation. If we are unable to help with that outcome we are willing to reimburse Mrs. [redacted] for the $132...

invested in 2 tires. She can email me the receipt directly at [redacted]PierreFord.com and I will have that reimbursed.
If anyone has additional questions I can be reached at the email address above or by phone at 206-892-3795.
 
Regards,
Luk B[redacted]

I have reviewed this transaction file and spoke to the parties involved. We ran credit/ submitted for lender approvals based on the customers request and the credit reporting agencies will not remove the inquiries as they were legitimate.
We are sorry that we were unable to secure terms...

on a vehicle that works in the parameters desired. If anything changes we would be happy to try to help.
 
Regards,
 
Luk

I have reviewed Ms. [redacted] file and spoke to the parties involved. She brought her vehicle back in, we loaned her another vehicle to use while we checked it out in our Service Department. The brakes had allot of pad left on them and the check engine light was being triggered because the...

spark plugs needed to be replaced which we took care of for her. While we have the letter from her bank saying that they were going to be giving us another $500, we have not received those funds and as soon as we do we are happy to reimburse her the additional amount.
Her vehicle is ready to pick up and we are more than willing to help her look for a replacement vehicle if she wants to trade the [redacted] for something she prefers. Our Manager Joe V[redacted] has the key and has left a message to arrange a time to meet.
If anyone has additional questions please contact me at [redacted] or by email at [redacted]@PierreFord.com
 
Regards,
Luk B[redacted]

Thank you for sending this complaint to us. I was able to connect with Mrs. [redacted] and make arrangements for us to get the vehicle transported to our repair facility so we can inspect the reported damage and try to offer solutions to help resolve it. If anyone has any questions please contact me...

at 206-892-3795 or by email at [redacted]@PierreFord.com Regards, Luk B[redacted]

Thank you for sending us this complaint to review. I spoke to the staff members directly involved and we have already accommodated the request from Mrs. [redacted] of rescinding the transaction and refunding the down payment. If anyone has questions please contact me directly at 206-892-3795 or by email...

at [redacted]@PierreChevrolet.com Regards, Luk B[redacted]

I reviewed this issue with our staff. Once of our Managers knows Mrs. [redacted] and her father personally and recalls the transaction very well. They did got through the CarFax as she says and she was aware at the time that the vehicle had been in a previous accident. That said it sounds like...

the dealer she recently went to attempted to devalue the trade and justify why they should give her less than it is worth.
We are happy to help her exchange the vehicle that suits her current needs and assuming she was able to re establish her credit profile we can hopefully also get her a more favorable loan at the same time. Our Manager is reaching out to her now to discuss what options are available.
if anyone has additional questions please contact me directly at [redacted] or by email at [redacted]@Pierreford.com
Regards,
Luk B[redacted]

Mrs. [redacted] purchased a vehicle late May and we paid off the amount we thought she owed. It came to our attention around 45 days later that Wells Fargo needed another $61.85 to satisfy the account in full and we cut the check immediately paying off that remaining balance. I have sent...

communication to our Wells Fargo representative to see if Wells Fargo reported any delinquencies during that time period and if so they are going to try and remove them.
If anyone would like additional information please let me know. I can be reached by email at [redacted]@PierreFord.com or by phone at [redacted].
 
Regards,
Luk