Piercing Pagoda Inc.

Review: I received a 10kt gold sideways cross bracelet as a gift. It has broken twice. The 1st time I had it repaired the second time I brought it back to the store. I was told I needed the receipt . The person who purchased the item only had the charge statement . I brought that to the store and was told I still needed the original receipt . I do not want money back just an exchange . If need be I will add money towards another item . I called customer service and was told without the original receipt nothing can be done . I am within the 90 days for exchange but running out of time trying to resolve this matter . I don't understand if I have the charge statement why the item can't be identified in their computer system to match with sku# and price which is what they're saying they need . Thank you for your time .Desired Settlement: Exchange item .

Review: I bought a bracelet, necklace and earrings from Piering Pagoda in Hanes Mall and in Conocrd Mills Mall in feb 2013, I paid the extra amount per item to have ensure unlimited warranty for color change or damage. The sales associate said all I would need was my name and phone number to use my warranty just in case I lost my receipt or the receipt faded from time and also that I would be able to go to any Piercing Pagoda to use my warranty. My bracelet started changing colors to silver and popped in May 2013. I went to the kiosk in Hanes Mall to get it fixed or replaced and the sales associate told me with out my receipt I could not do anything. I asked her since I do not have my receipt then basically i'm [redacted] she told me "yes". I asked to speak to a manager and the associate told me he wasnt there and that she wasnt able to give me his number. when I asked who can call I call she gave me a paper with the corperate number on it. I paid for the warranty for a reason but rude customer service is horrible.Desired Settlement: I want my jewelery replaced.