Piedmont Urgent Care by WellStreet-Sandy Springs

Charged card on file without verifying my insurance (already met my cap) and not returning calls/email to resolve/refund me.
Visited 7/10/2020. Normally, my co-pay is $30, but I met my In-Network cap in March and no co-pay required after cap. Piedmont Urgent Care charged $50 to my card on file. I found this out later when notified by my FSA, not from Piedmont.

I started calling Piedmont Urgent Care's Billing Dept Monday (7/13). Calls continuously ring or leave a voicemail. I tried calling several times and let continuously ring on all attempts, but finally left a voicemail on 7/13 then 7/14 after attempting to let ring for 5-10 min each time. There was never an answer or callback. I sent an email on 7/14 to ***@wellstreet.com which is listed on their website. I requested a response in 48 hours. I got no response. I did receive a 'bill' emailed to me today for $0.00 though.

This business requires a card on file then charges co-pays (wrong amounts too!) without verifying insurance. The charge hits your FSA credit card on file as a charge, not in a pending status, making it difficult to refute since immediately processes.

On January 22nd this year, I entered Piedmont Urgent Care in Sandy Springs for the treatment of conjunctivitis (pink eye). I waited over 2 hours to be seen when there were only 3-4 people waiting to be seen. When I was finally brought back into the patient room, the physician came in for maybe 3 minutes telling me that he didn't really know what my diagnosis was, and that it could be conjunctivitis. At that point, he proceeded to tell me that it could be viral or bacterial and that he'll call in some drops. He stated, "If it's viral, it will go away on its own and if it's bacterial, the drops will help". He then walked out of the room. He never performed a physical exam to see what was going on with my eye and the drops were never sent into the pharmacy, even after the pharmacy called the urgent care. I then received a bill for $192 (original amount charged was $220) just to be seen for a questionable diagnosis and treatment options that were never followed through with, due to the negligence of the facility and physician. This type of charge is a level 5 visit, which is considered a high complexity new patient visit that involves at least 60 minutes of a physician's time. I feel that it was very unethical for a physician to charge patients this large amount of money for not following through with proper patient care or even taking the time to fully assess the situation. I had to seek the assistance of my primary care physician, which involved more money out of my pocket, to get the proper treatment I should have received initially.
Account_Number: Claim Number: XXXXXX