Unauthorized late fee charged to account after I was informed that there would be no late fee; late fee collected weeks after being told no late fee
On September 19, at 9:AM I received a phone call from Platinum Fitness informing me that a charge was declined by my account and that it was now past dueI called them back at 1:PM on September 19, to let them know that I had transferred the money into my account and that they needed to try to recharge itThe woman I was speaking to then said that the money went through and after this I asked her if there would be any late fees to which she responded no since I had days of grace period and called back the day ofThis company requires a card on file to sign up so my payments are automatically deducted from my accountOn October 6, Platinum Fitness charged me $for no apparent reasonWhen I called to get answers, Christina told me that it was from the yearly service fee (which I was told about upon signing
I submitted my written day notice of cancellation, and platinum fitness withdrew membership fees days later
ON August 5th, 2018, I submitted my day written request to cancel my membership with platinum fitness via email on their website, On August 6th, 2018, I received a message from *** at Platninum Fitness acknowledging receipt of my written cancellation noticeOn September 4th, 2018, Platinum fitness withdrew two separate amounts, one for $and one for $I incurred separate NSF fees for these charges from my bank, at $dollars each
On September 8th, 2018, I notified my bank that the deductions from my account by Platinum fitness on September 4th were not authorized as I had given them a day written cancellation, and asked that no further deductions by Platinum Fitness be allowed
I also filed a fraud claim with my bank
I am seeking assistance from the Revdex.com in order that Platinum Fitness refund the money that was taken from my account without authori
Failed to cancel our membership upon request and continued charging us until credit card expired- not they are sending us to collectionsI explain to the representative that I was not able to continue my membership, I was in the hospital an when I when to take one of the letter to the Gym they didn't accept my letter, and told me that was I send to collectionsKnow I have to pay twice the amountI hate companies take advantage of the people and they don't even care about their healthI will never come back to this GYM
After attending this gym for 14years , numerous billing errors on their end, poor customer service after new debit card issued
Been a member of this gym since it was Metro fitness then golds and now platinumAfter many changes and different contracts and terms would surface I assumed I was grandfather by only contract I had agreed toIn last years I was charged a "account maintance fee" that was deducted from my checking account without any permission from meFurther after canceling childcare I was billed approximately 5-months for the service I was not receiving until I caught it on my bank statementThis was rectified and I was more than patient in the lengthy process..December of I went in to finally cancel my membership due to very high turn around of staff and poor ambiance contrary to what I had grown to enjoy at this gymStaff would regularly fratnize with clients and create a unprofessional environmentWhen I went to cancel a "stand in manager" one of many of
I was told that I was to be in a group with the Primavera Foundation at a rate of $per monthI quit and was billed for months thereafter
This is on my credit report and needs to be removed immediatelyI will not let this go
$was taken out of my Vantage West account twice and only should of been taken out one time
My complaint is I was charged twice for my May membershipI had already cancelled my membership and have proof my last payment of would be on May 5, I went in to pay this amount and told them make sure you don't put my card information into your system because I am no longer a memberOn May 7, my account showed they were paid twiceI have called them times spoke with Ashley and same response the manager is not here and she is very busy and I gave her your messageThis kind of customer service is unacceptableThis is going on almost weeks and it is clear the manger as no intention of returning my call
My account was cancelled in Dec-Last charge was to be in Jan-Then random charge appears on debit card months later March 15,
My account was cancelled in Dec-Last charge was to be in Jan-2017,per what the gym advisedThen random charge appears on debit card months later, March 15, Called gym for help and was told that they are busy and would get back to me in a dayPoor customer services especially since they have charged my card WITHOUT authorization and fraudulently
Salesmanship is very misleading and pushy when signing people upAnnual fees charged month after sign up, day cancellation notice but doesnt state that they still bill you for more monthsCorporate states a day cancellation noticeNo consistency, no upfront explanationsDo not sign up for autopay because they will take what they want when they want with no noticeRead the contract, which is misleading, because they claim it is no contractsIf its no contract then once I cancel that should be it like a no contract cell phone providerGym memberships are very scheming and grimey and after month I feel like I am trapped into a binding contractWhats the difference?
I signed up month ago on a no contract agreement for $on a promotionMy monthly bill I was told would be $every month and the membership fees were waived due to promotional dealThey signed me up with a payment plan of autopay on my debit cardThis month they charged me $I asked why it was $more and they said membership feesWhen I spoke to corporate and asked for my money back and that I no longer wanted to be a member they said they would put me in for a cancellation of days from now charging me again next month when the manager wgo signed me up Kirt at Speedway told me there was only a day cancellation noticeCorporate also said my contract stated I signed an agreeement for the membership fee charge and a day notice when there is no supposed contract with this gymWhat I was told I was signing was an authorization to charge my debit card for autopay
They are refusing to reimburse my money of $and let me goWhen apparently there is no c
Platinum is claiming that I didn't pay my Dec fees, when I didI put my account on holdThey closed my account & put my account into collections
On Dec 18, 2015, I turned in paperwork at the front desk to freeze my accountIn February 2016, the accounting dept called me for paymentI explained that I had turned in the freeze paperworkThey told me that they would investigate & call me backThey never called me backI started to receive invoices from GBR Collection AgencyOn July 15th I went into the Speedway location & talked to the manager KurtHe explained that the notes on my account said that there was no record of the accounting dept contactingHe explained that when your account is put on hold, there is a $monthly chargeHe also explained that after days, all unpaid accounts are transferred to the collection agencyKurt told me that he would investigate & call me back on the following MondayHe never called me backI called him back a week later, he said th
Called Platinum Fitness twice to cancelBoth reps refused, one hung up on me after I requested that he refer request up
Attempted to cancel membership with Platinum Fitness twiceOne rep told me I had to send in a certified letter, one told me I had to fax in a cancellation requestNeither would allow me to cancel by phone like the rep I signed up with - *** - said I couldEscalated the matter to my bank in a transaction dispute
In Feb of 2016, I cancelled my gym membership at this location Still being billed and gym has no knowledge of paperwork
In Feb of 2015, I cancelled my membership in the Northwest location The man who cancelled my membership stated I would keep getting billed through March of just noticed that I was billed again in April Contacted the Northwest location today and they have no knowledge of my completed paperwork and can not locate it
Failed to cancel our membership upon request and continued charging us until credit card expired- not they are sending us to collections
Last year my wife and I cancelled or Platinum Fitness gym membership that we subscribed to for the Golf Links location We did nt check our billing statements- but found out later that they continues to charge us $10/month each Our credit card company switched over to new "chip" based cards and Platinum no longer had valid numbers for us- so they started sending us late notices I called several times to the number on the late notice (Oracle location) - I spoke with *** several times (she refused to give her last name stating she was the only *** there) - she said that they went through a software change, and had not records to verify I had requested a cancellation months before I was not asking for a refund for the months they kept charging us, I simply asked *** to stop charging us and stop sending late notices She said
Plat Fit split with their billing company in november, Since then Plat Fit & ABC Fin have both been withdrawing dues from my bank acct
They owe me $and refuse to refund me
Unauthorized late fee charged to account after I was informed that there would be no late fee; late fee collected weeks after being told no late fee
On September 19, at 9:AM I received a phone call from Platinum Fitness informing me that a charge was declined by my account and that it was now past dueI called them back at 1:PM on September 19, to let them know that I had transferred the money into my account and that they needed to try to recharge itThe woman I was speaking to then said that the money went through and after this I asked her if there would be any late fees to which she responded no since I had days of grace period and called back the day ofThis company requires a card on file to sign up so my payments are automatically deducted from my accountOn October 6, Platinum Fitness charged me $for no apparent reasonWhen I called to get answers, Christina told me that it was from the yearly service fee (which I was told about upon signing
I submitted my written day notice of cancellation, and platinum fitness withdrew membership fees days later
ON August 5th, 2018, I submitted my day written request to cancel my membership with platinum fitness via email on their website, On August 6th, 2018, I received a message from *** at Platninum Fitness acknowledging receipt of my written cancellation noticeOn September 4th, 2018, Platinum fitness withdrew two separate amounts, one for $and one for $I incurred separate NSF fees for these charges from my bank, at $dollars each
On September 8th, 2018, I notified my bank that the deductions from my account by Platinum fitness on September 4th were not authorized as I had given them a day written cancellation, and asked that no further deductions by Platinum Fitness be allowed
I also filed a fraud claim with my bank
I am seeking assistance from the Revdex.com in order that Platinum Fitness refund the money that was taken from my account without authori
Failed to cancel our membership upon request and continued charging us until credit card expired- not they are sending us to collectionsI explain to the representative that I was not able to continue my membership, I was in the hospital an when I when to take one of the letter to the Gym they didn't accept my letter, and told me that was I send to collectionsKnow I have to pay twice the amountI hate companies take advantage of the people and they don't even care about their healthI will never come back to this GYM
After attending this gym for 14years , numerous billing errors on their end, poor customer service after new debit card issued
Been a member of this gym since it was Metro fitness then golds and now platinumAfter many changes and different contracts and terms would surface I assumed I was grandfather by only contract I had agreed toIn last years I was charged a "account maintance fee" that was deducted from my checking account without any permission from meFurther after canceling childcare I was billed approximately 5-months for the service I was not receiving until I caught it on my bank statementThis was rectified and I was more than patient in the lengthy process..December of I went in to finally cancel my membership due to very high turn around of staff and poor ambiance contrary to what I had grown to enjoy at this gymStaff would regularly fratnize with clients and create a unprofessional environmentWhen I went to cancel a "stand in manager" one of many of
I was told that I was to be in a group with the Primavera Foundation at a rate of $per monthI quit and was billed for months thereafter
This is on my credit report and needs to be removed immediatelyI will not let this go
$was taken out of my Vantage West account twice and only should of been taken out one time
My complaint is I was charged twice for my May membershipI had already cancelled my membership and have proof my last payment of would be on May 5, I went in to pay this amount and told them make sure you don't put my card information into your system because I am no longer a memberOn May 7, my account showed they were paid twiceI have called them times spoke with Ashley and same response the manager is not here and she is very busy and I gave her your messageThis kind of customer service is unacceptableThis is going on almost weeks and it is clear the manger as no intention of returning my call
My account was cancelled in Dec-Last charge was to be in Jan-Then random charge appears on debit card months later March 15,
My account was cancelled in Dec-Last charge was to be in Jan-2017,per what the gym advisedThen random charge appears on debit card months later, March 15, Called gym for help and was told that they are busy and would get back to me in a dayPoor customer services especially since they have charged my card WITHOUT authorization and fraudulently
Salesmanship is very misleading and pushy when signing people upAnnual fees charged month after sign up, day cancellation notice but doesnt state that they still bill you for more monthsCorporate states a day cancellation noticeNo consistency, no upfront explanationsDo not sign up for autopay because they will take what they want when they want with no noticeRead the contract, which is misleading, because they claim it is no contractsIf its no contract then once I cancel that should be it like a no contract cell phone providerGym memberships are very scheming and grimey and after month I feel like I am trapped into a binding contractWhats the difference?
I signed up month ago on a no contract agreement for $on a promotionMy monthly bill I was told would be $every month and the membership fees were waived due to promotional dealThey signed me up with a payment plan of autopay on my debit cardThis month they charged me $I asked why it was $more and they said membership feesWhen I spoke to corporate and asked for my money back and that I no longer wanted to be a member they said they would put me in for a cancellation of days from now charging me again next month when the manager wgo signed me up Kirt at Speedway told me there was only a day cancellation noticeCorporate also said my contract stated I signed an agreeement for the membership fee charge and a day notice when there is no supposed contract with this gymWhat I was told I was signing was an authorization to charge my debit card for autopay
They are refusing to reimburse my money of $and let me goWhen apparently there is no c
Platinum is claiming that I didn't pay my Dec fees, when I didI put my account on holdThey closed my account & put my account into collections
On Dec 18, 2015, I turned in paperwork at the front desk to freeze my accountIn February 2016, the accounting dept called me for paymentI explained that I had turned in the freeze paperworkThey told me that they would investigate & call me backThey never called me backI started to receive invoices from GBR Collection AgencyOn July 15th I went into the Speedway location & talked to the manager KurtHe explained that the notes on my account said that there was no record of the accounting dept contactingHe explained that when your account is put on hold, there is a $monthly chargeHe also explained that after days, all unpaid accounts are transferred to the collection agencyKurt told me that he would investigate & call me back on the following MondayHe never called me backI called him back a week later, he said th
Called Platinum Fitness twice to cancelBoth reps refused, one hung up on me after I requested that he refer request up
Attempted to cancel membership with Platinum Fitness twiceOne rep told me I had to send in a certified letter, one told me I had to fax in a cancellation requestNeither would allow me to cancel by phone like the rep I signed up with - *** - said I couldEscalated the matter to my bank in a transaction dispute
In Feb of 2016, I cancelled my gym membership at this location Still being billed and gym has no knowledge of paperwork
In Feb of 2015, I cancelled my membership in the Northwest location The man who cancelled my membership stated I would keep getting billed through March of just noticed that I was billed again in April Contacted the Northwest location today and they have no knowledge of my completed paperwork and can not locate it
Failed to cancel our membership upon request and continued charging us until credit card expired- not they are sending us to collections
Last year my wife and I cancelled or Platinum Fitness gym membership that we subscribed to for the Golf Links location We did nt check our billing statements- but found out later that they continues to charge us $10/month each Our credit card company switched over to new "chip" based cards and Platinum no longer had valid numbers for us- so they started sending us late notices I called several times to the number on the late notice (Oracle location) - I spoke with *** several times (she refused to give her last name stating she was the only *** there) - she said that they went through a software change, and had not records to verify I had requested a cancellation months before I was not asking for a refund for the months they kept charging us, I simply asked *** to stop charging us and stop sending late notices She said
Plat Fit split with their billing company in november, Since then Plat Fit & ABC Fin have both been withdrawing dues from my bank acct
They owe me $and refuse to refund me