Piece of Cake Videos

Review: I hired this company in March to be the videographers for my wedding, and assumed everything would be fine because of the good reviews they got. Then in October, I tried to get in touch with them because I needed information from them. I emailed them multiple times and got no response. I decided to call them two weeks later and left multiple messages again with no answer. I got worried because it was two weeks before my wedding, and I wasn't sure if I had a videographer. I contacted American Express to see if there was anything I could do, so they helped me set-up a dispute for the charge. Finally, 5 BUSINESS DAYS before my wedding they decided to contact me by email with no apologies. I was told by American Express not to respond to them, so they decided to call me the next business day and tell me that they had every right to not contact me back and that I would be breaking the contract if I did not want to deal with them. It is not appropriate to contact someone 5 DAYS before their wedding (only after they disputed the charge), when they have been trying to contact you for the past month. They then emailed me and my venue to twist the story around to make it seem like it was my fault. This is the worst company I have ever dealt with, and instead of offering me a refund for their mistakes, they refuse to give me my money back.Desired Settlement: I would like a refund for the services I paid for, and did not receive. Contacting me 5 business days before a big event like a wedding is not a sufficient amount of time for me to get the paperwork I needed, and obtain the service I paid for. Weddings take a lot of time and energy to plan, and giving me FIVE BUSINESS DAYS to complete what I needed from them is not adequate.

Business

Response:

Dear Customer,

We are so sorry you have decided to withdraw from your contract. You hired us in March and all your

wedding details were finalized and paid in full March, 13th 2013. As you know your contract is a non-

refundable contract as we have taken this billable day off our calendar from potential other clients.

Unfortunately we found from our bank statement that you had reversed your charges two weeks

before your wedding. When we contacted you to ask if everything was OK you told us not to come to

film your wedding. We notified you that we are already booked per your contract and we have

already booked your shooter and made all the arrangements with your hotel and coordination team

to provide you with our quality services.

We don’t really understand why you have placed this request with the Revdex.com asking for a full refund

when you have already told AMEX to withdraw your funds from PayPal and to this day those fund

have already been taken out of our account. We no longer have your money and by reserving your

day under contract we have lost the possibility of any revenue for this day.

We were excited to serve you at your wedding and are so sorry for any inconvenience this has

caused. If we can be of any future service please let us know.

Thank you,

Piece Of Cake Videos

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Piece of Cake conveniently left out the part where I contacted them numerous times by email and phone (I called multiple times starting at the end of October from multiple phone numbers in case they were ignoring my phone calls, and sent them emails requesting a response and service), but they did not find it necessary to respond to me. I decided to contact American Express to figure out what to do because it was two weeks before my wedding, and I hadn't heard from the company that is supposed to provide a service. With the help of American Express, we decided to go through the process of a chargeback. I have not gotten my money back because Piece of Cake Videos has been fighting to keep my money for services they did not render because of a contract I signed believing that this company would do what they were supposed to. A wedding takes a lot of time and work to plan, but Piece of Cake did not care and contacted me 5 business days before my wedding to blame me for not calling and emailing them enough. Then to throw in my face that I signed a contract they did nothing to uphold on their end was very upsetting. I do not believe they should be able to keep my money when they did not do anything in regards to my wedding, other than not responding to me and upsetting me.]

Regards,