Pickford Escrow Company Inc

Dear Ms***:As the Associate General Counsel for Pickford Escrow Company, I am responding to the complaint referenced above,At the time of close of escrow, Mr*** had not yet completely organized his trustThe initial documents for vesting sent to the escrow officer stated that he
wanted to hold title as a widower so that is how the deed was prepared and escrow closed with that instruction from Mr*** on July 20, In or around August 13, 2015, Mr*** contacted escrow and requested that the deed be redrawn to transfer the property to his trustMs*** responded that she could do this; however, Mr*** responded on August 14, that the needed to discuss with his trust attorney to determine how title should be heldSince escrow had already closed, the escrow officer created the deed to transfer the property from Mr*** as a widower to this trust along with the Preliminary Change of Ownership Report as an accommodation to Mr***Copies of the email correspondence and documents are attached.With regard to the "$pad", this amount was included in the check in the amount of #*7,that was sent to Mr*** by escrow on July 22, All of Mr***'s requests have been timely complied with by Escrow.We at Pickford Escrow Company are proud of our professionalism and constantly strive as a company to maintain the highest standards of professional responsibility and compliance with all regulatory requirementsWe also believe that we appropriately require adherence to those same standards by all our employees.We trust that this letter fully answers your questions, but please do not hesitate to contact me if I can be of any further assistance or if you require any additional information.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. The discussion is inaccurate. I requested the house be put in my trust. That trust had been organized ten years prior, and was on the deed for the house I was selling--through another office of the same escrow firm. (I had asked that the same office handle both closings, but that didn't happen.) The discussion was inaccurate; however, they have reluctantly e-mailed me the paperwork to put the house into my trust...and clarified the handling of the finances. (I have not received anything beyond an "estimate" of the closing costs.) Since I have the needed paperwork, I accept the business's response...unless my tax attorney needs forms they have not supplied.
[redacted]

Review: The company's handling of the escrow on my house was unprofessional. A couple of issues remain unresolved.THE NAME ON THE DEEDI asked them to put the house in my family trustthey didnt. They put it in my name.I called them on itstill nothing. Ive tried a third timeno response. They aren't returning my phone requests.THEY HAVEN'T FINISHED THE PAPERWORK AFTER MORE THAN THREE MONTHSThe last thing I received from them was an "estimate" subject to change. The "estimate" included a "pad" of $500. They are apparently still holding that.Its been three months. I still dont have a deed.Desired Settlement: Put the house in the trust as requested.Finalize the paperwork I'll need come tax time.Complete the transaction, including refunding any balance from the $500 "pad"

Business

Response:

Dear Ms. [redacted]:As the Associate General Counsel for Pickford Escrow Company, I am responding to the complaint referenced above,At the time of close of escrow, Mr. [redacted] had not yet completely organized his trust. The initial documents for vesting sent to the escrow officer stated that he wanted to hold title as a widower so that is how the deed was prepared and escrow closed with that instruction from Mr. [redacted] on July 20, 2015. In or around August 13, 2015, Mr. [redacted] contacted escrow and requested that the deed be redrawn to transfer the property to his trust. Ms. [redacted] responded that she could do this; however, Mr. [redacted] responded on August 14, 2015 that the needed to discuss with his trust attorney to determine how title should be held. Since escrow had already closed, the escrow officer created the deed to transfer the property from Mr. [redacted] as a widower to this trust along with the Preliminary Change of Ownership Report as an accommodation to Mr. [redacted]. Copies of the email correspondence and documents are attached.With regard to the "$500 pad", this amount was included in the check in the amount of #*7,372.10 that was sent to Mr. [redacted] by escrow on July 22, 2015. All of Mr. [redacted]'s requests have been timely complied with by Escrow.We at Pickford Escrow Company are proud of our professionalism and constantly strive as a company to maintain the highest standards of professional responsibility and compliance with all regulatory requirements. We also believe that we appropriately require adherence to those same standards by all our employees.We trust that this letter fully answers your questions, but please do not hesitate to contact me if I can be of any further assistance or if you require any additional information.Sincerely,[redacted]