Piaz Investments, LLC

To: Revdex.com Thank you for mediating this consumer complaint from our customer, Case Number: [redacted]. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and...

acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records, the customer ordered our skin cream on a 14 day trial basis back on 10/07/2017 and paid the shipping and handling fee of $4.99. The trial expired on 10/21/2017 and due to the fact that the customer didn’t cancel they were charged $89.92 for the original shipment. Unfortunately on 12/07/2017 the customer's account was flagged as a chargeback due to the customer filing a dispute with their financial institution, in which their financial institution has ruled the dispute in our favor. At this time we are unable to provide the customer with a refund, we appreciate your understanding.