Physicians Immediate Care

I would not recommend the Oswego Il Clinic for anyone. The staff was extremely rude, condescending, and just plain nasty! I had to go there to get a return to work authorization after being sick and was directed there by my employer; certainly not by choice. It was the absolutely worst "Doctors' Office" experience in my 65 year old life. Very, very unprofessional and uncaring! Do yourself a favor and go elsewhere. Mike C

Revdex.com: Ok, will except my refund of my $copay, which was paid from my debit cardHow long will that take to be refunded? Also, I want to make sure there will be no further bills related to this issue mailed to me I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]

We continually strive to improve our patient's experience and appreciate the feedback I am sorry that the viral illness diagnosis was not communicated clearly Health is a dynamic process and the patient was diagnosed and treated appropriately at Physicians Immediate Care As a gesture of good will Physicians Immediate Care will refund any payments to both the patient and the insurance company We wish the patient and her family good health

Thank you for bringing this concern to our attention. Physicians Immediate Care takes patient quality and care very seriously. I will immediately open an investigation and post my findings. *** *** RN, MHSA, CHCQuality & Compliance OfficerPhysicians Immediate Care

Thank you for sharing this concern, as we take patient concerns seriously. Physicians Immediate Care is committed to quality patient care and integrity. I reviewed the medical records and responses from both the provider, Dr*** and the Regional Medical Director, Dr
***. I have also spoken with Ms***I reviewed the documentation in the medical records with Ms.*** The medical record contains the following information:DIAGNOSES: Viral infection, unspecified and Vomiting, unspecifiedEXIT CARE DOCUMENTS: Vomiting, pediatric and Hand, Foot & Mouth DiseasePLAN: Please return to the clinic on Sunday, June 12, for a recheck. ILLNESS IS A DYNAMIC PROCESS AND SYMPTOMS MAY CHANGE OR EVOLVE. RETURN TO CLINIC (or go to ER if clinic closed) IMMEDIATELY FOR ANY CONCERNS, WORSENING, OR NEW SYMPTOMS. PLENTY OF FLUIDS, IBUPROFEN EVERY HOURS; TYLENOL EVERY HOURS; USE FOR PAIN OR FEVER.HAND/FOOT/MOUTH DISEASE GIVEN FOR INFORMATION. The patient was NOT diagnosed with hand/foot/mouth by Dr*** Per Dr*** she told the mother those instructions were things to look for as she only had the tongue lesions on exam and symptoms had been going on for less than hours and that early hand/foot/mouth was in the differential. The mother was advised to return to the clinic the next day and instead went to another provider

Revdex.com:  Ok, will except my refund of my $30.00 copay, which was paid from my debit card. How long will that take to be refunded? Also, I want to make sure there will be no further bills related to this issue mailed to me. 
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We continually strive to improve our patient's experience and appreciate the feedback.  I am sorry that the viral illness diagnosis was not communicated clearly.  Health is a dynamic process and the patient was diagnosed and treated appropriately at Physicians Immediate Care.  As a gesture of good will Physicians Immediate Care will refund any payments to both the patient and the insurance company.  We wish the patient and her family good health.

I recently Called my doctors office of 5 years to get my RX authorized and a refill sent to pharmacy. The Front Desk receptionist (who is always there) proceeded to answer the phone. as I was talking to her and explaining what I needed she was in the middle of my convo talking to someone else and then as I asked her why she did that she proceeded to get a attitude with me and then asked me several times for my DOB. I went to ask her then right away she is telling me to hold on. This is the first time I have ever had a problem with this office and im highly dissapointed in this customer service. I understand everone has there bad days but this lady was So rude and proceeded to say I had a problem with her and she wasnt being rude. Very VERY un professional....this place has went through two doctors since ive been there and still have stayed. I will never return to this doctors office for another service, they lost my business and my money!Desired SettlementAll of my records