PHP Home Services Reviews (%countItem)
PHP Home Services Rating
Address: 401 Grays Ave, Hamilton, Ontario, Canada, L8E 2Z3
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+1 (905) 684-9896 |
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perfectlypuresolutions.com
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We have been faithfully paying for a "maintenance package since September 17, 2018, for which we have not once received a service call for. Numerous phone calls from the business offering last minute services call visits which we could not be available for. A number of excuses for either service call no-shows and their lack of qualified employees to provide service. One other barrier to making service call appointments is that the business demands that both my spouse and I must be must be present for the appointment.The business never leaves a message when we can't take the call, nor do they return any calls made to them at XXX-XXX-XXXX. I have made a number of attempts trying to locate the business to discuss this issue to no avail. One simply cannot reach a person to discuss a resolution. We have even attempted to stop-payment via our bank but were informed that that due to the pre-authorized payment the business can continue to take funds from our account because they have our banking information. Our only recourse is to change the account number...this will create a great deal of inconvenience.
September 18, 2018 we began paying 29.16 per month for a regular maintenance plan of which we were led to understand would include full filter changes and regular system maintenance to ensure everything is working. To date (April 16, 2020) we have paid $583.20 (pre-authorized payments). We would like a full refund and for them to stop the pre-authorized payment withdrawals from our account immediately.
I tried multiple times to schedule our yearly filter change and service. Since July, they have given excuse after excuse as to why they can't or don't show up. Now phone calls aren't being returned at all. And according to *** they have permanently closed.
We paid into a maintenance plan each month since May last year (that was the last service) to take care of this yearly service. I just wanted the service done.
Now after all this frustration and unprofessional 'service ', I just want my money back and to move on.
Refund I would like them to refund me the $330 that I paid them for the maintenance service, which they did not complete.
Customer never available when needed. goes to voice mail and no response.
Refund I had to call in another company to solve the problem because they would not return my phone call. i had water leaking under my counter and could not stop it. I called them all day with no response and had to call another company. I want them to pay me for what i had to pay the other company. I was on a maintainence program with them.