Photogra Inc.

Revdex.com:
In reference to complaint ID [redacted]:
the business has finally sent through the link for the download of the picture. They stated that they had sent it previously, but I never received it if they did - even if they did send it, me...

raising a ticket with their customer support should have warranted an answer.
The matter is now resolved.
Thank you very much for your help in this matter.
Sincerely,
[redacted]

Revdex.com:
At this time, my complaint, ID [redacted]regarding Photogra Inc. has been resolved.
(By clicking "OK", your complaint will be closed as...

Resolved.)
Sincerely,
[redacted]

Review: I made an online order for the download of a photo taken at the Hoover Dam, #Order Number:[redacted] Submitted on: 06/**/14 10:41:01 PM. I received an order confirmation, and my debit card was charged. I was told that within 24 to 48 hours I would receive an email with a link to download my purchase. I have yet to receive this. I raised a ticket with their help desk, and have also emailed them since to ask for the link, however, I have had no response whatsoever. This was the ticket I raised:

Ticket ID: [redacted] Subject: General Inquiry - (hooverdam)

Department: HooverdamDesired Settlement: I would still like to download the picture, however, at this stage I will also accept a full refund.

Consumer

Response:

In reference to complaint ID [redacted]:

the business has finally sent through the link for the download of the picture. They stated that they had sent it previously, but I never received it if they did - even if they did send it, me raising a ticket with their customer support should have warranted an answer.

The matter is now resolved.

Thank you very much for your help in this matter.

Sincerely,

Review: Have a problem with my Order No. [redacted] The print is really bad looking and out of focus. When I purchased it the company website claimed a 100% gaurantee.

At Photogra, your satisfaction is our number one concern. We guarantee the quality of our prints. If for any reason you are not completely satisfied with the quality of your prints, you may contact us within 30 days for one free set of reprints. If the problem is still not corrected, you may request a full refund, including the price for shipping and handling.

To get reprints, please contact us, referencing your order number and a description of the problem. We will reprint your photographs and mail them to you free of charge.

I have tried several times to contact Photogra.com through their help system and no one responds.Desired Settlement: If it is possible to improve the print I would like to have the image reprinted. If not I would like a refund.

Consumer

Response:

At this time, my complaint, ID [redacted]regarding Photogra Inc. has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Review: I order 2 - 11oz Black Photo Mug with a different picture on each one. I received a receipt confirmation showing they received my order. Plus when ever you order something you get a 4x6 free photo of your choice. I received the 2 free photos but DID NOT get the coffee cups. I paid about $60.00 for the 2 coffee cups AND ONLY GOT THE 2 FREE PICTURES. THATS PRETTY MESSED UP! I WILL DEFINATELY TELL OTHERS NOT TO ORDER THROUGH THEM!!!!!!!!!!!!!Desired Settlement: FINISH THE JOB MEANS. MAIL ME MY 2 COFFEE CUPS OR GIVE ME MY MONEY BACK ASAP!!!!!!!!!!!!!!!!

Business

Response:

To Revdex.com, [redacted] and all interested parties,

We

at Photogra Inc. are deeply appreciative of the attention brought to

this particular matter. After learning of [redacted]'s concerns

regarding her order arrival, we are prepared to take every necessary

step to assure we reach a resolution satisfactory to the needs of our

customer. We made initial contact this past Wednesday(9/*/2013) and did

our best to express the details of our findings after investigating the

issue.

Half of this order was shipped one day later than the

other half which caused some delays due to increased holiday(Labor Day)

delivery volume. Typical delays during Labor Day can be 24 to 72 hours

depending on the carrier. We accept responsibility for all occurring

miscommunication at the root of this matter. After Speaking to [redacted]

[redacted], she seemed to be very understanding of the circumstances and

scheduled a follow up on Friday 9/*/2013(expected delivery date). We

have also left a voice mail message with the Revdex.com(9/*/2013) for contact

from the mediator. We eager to move forward with all Revdex.com requirements

and/or recommendations for peaceful resolution.

We have attached

a screenshot of the tracking information for both parts of this order.

Both are marked as delivered and will confirm this with [redacted]

during the follow up call.

We appreciate your patience and offer our full cooperation.

Thank you,

Photogra Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,