Phone Directories Company, LP

Dear
[redacted]:
This
is in response to your email sent on December 13, regarding the complaint
filed by Ms[redacted] with [redacted]. In
this complaint, Ms[redacted] states that she
believed the order with Ziplocal was a free trial from one to three weeks or
months. She also states that no one
contacted her about setting up her account or interview for a job.
We
apologize for any misunderstanding that has occurred in regards to the
advertising that was set up for this business.
Our records show that on December 27, 2015, Ms[redacted] signed a contract
to advertise her business through our online search optimization program. There is no indication of a trial period
anywhere on the signed contract, nor is this something that Ziplocal
offers. The sales representative
involved has confirmed to us that he did not make an offer for a free trial
period. The contract shows the duration
of one year for the monthly amount of $129.00.
The
type of optimization service ordered assists our customers in increasing online
visibility, so their business can be found more easily through Google, Yahoo
and Bing searches. Our records show that
and email was sent to our customer on October 28, 2015. Although the email did not bounce back to us,
it appears that one of the letters was entered incorrectly in the email. We will be resending this email immediately. However, Ziplocal did in fact provide our
customer with a control panel that is synced with 100+ online directories,
including mobile and GPS directories.
Upon logging in, she can manage any updates or changes to her
information across the board. Our
records show that the ZipUp Control Panel is set up and available for our
customer where she can log in and view all of the setup processes. Ms[redacted] needs only to contact us with the
pin number that was mailed to her, and we will be able to complete the syncing
process. Ms[redacted] must note that it does take time for search engines
to crawl all the data found through the ZipUp services. Online ranking
increases do not occur immediately, and the initial speriod is part of the
standard process. In order for our
customer to maximize her results, it is necessary that she cooperates and
responds to us with the Google pin as soon as possible
It
is evident that this order is valid, and that Ziplocal is making all efforts to
provide the syncing and increased presence services that come with the package. We are therefore disputing this complaint,
and hope that this clarifies the matter for our customer.
Thank
you for your assistance and if you have further questions or concerns, please
feel free to contact me
Sincerely,
Stacy
C[redacted]
Customer
Relations Manager

Complaint: [redacted]
I am rejecting this response because: Again and again this company is twisting and distroting everything. The statement by me they inserted in their responce was made before I contacted the Better Business Bur. They would not resopnd to me in any way and they were by fraud charging my credit card. And their statment that I was able to make my proof as I wanted is a outright falsehood. Absolutly! The entire last two weeks before publishing, they sent me proofs in their Proof amending form.  All customers are allowed to adjust, add or subtract, delete and redesign their own proofs. I was NOT allowed this option. The last day and one half before publishing, the customer service agent finally offered me the price that was originally agreed upon on Dec 12th,(but with no indication of when the ZipUp portion had started & would end).  I tried to get the agent to let me use the workable proof screen and she stated I could NOT use it, I had to send the changes through her.  I wanted to see and screen capture the proof so I would have something in case it published wrong, as this happened big time three years ago with this company. The company published the ad that I rejected and had asked that it not be published.  And is now billing me for.I want to point out someting to the public to prove my allegations. Go to this website below. It is Googles website for Ziplocal. Go to the Google reviews on Ziplocal.
https://www.google.com/?gws_rd=ssl#q=ziplocal+provo+ut&lrd=0x87528bba83cbee0...⇄ all five stars ratings given to Ziplocal are *BY THEIR OWN EMPLOYEES*...WHAT KIND OF HONEST COMPANY MAKES THEIR WORKERS GIVE THEIR COMPANY FIVE STAR RATINGS on their own review list????? HOW LOW IS THAT?????I will make a one time offer, I would pay one half of the $420 (originally agreed) for the print ad only, that I rejected and asked not to be publised. And this 1/2 price would be the end of it all. Nothing more owed. And this is no admission by me of anything that may or not be owed for the fraudulent contract.Thank You[redacted]Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]