Phoenix Scientific Corp

We have worked closely with consumer [redacted] and we are replacing his 21 year old shades at this time, due to delam, only one shade was affected, we are moving forward with replacing the 2 additional shades in the bay window (right next to each other) which is a total of -3 shades. The...

order has been placed  the - Order # 50405230, Estimated ship date is- 3-8-2016 and is shipping directly to the consumer. If you have any further questions please feel free to contact me.Thank you![redacted]

I will research with Levelor the situation and locate the order.  We will see where the shades are in the fabrication process.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The new shades are to be shipped...

this week and should be available next week.  Assuming that happens and the shades are correctly made this matter is closed.
Sincerely,
[redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  My Hunter Douglas blinds were repaired by a third party today. This third party was called "[redacted]" and was not the same third party ([redacted]) that Hunter Douglas originally assigned.  It appears Hunter Douglas worked with the vendor ([redacted]) to rectify the situation.  It remains to be seen what will happen the next time these blinds fail as numerous online [redacted] reviews show that Hunter Douglas has a history of not honoring their warranties.  In this case, the warranty ended up being honored, but it was a lot of work.  In the future, I would expect Hunter Douglas to be more consumer oriented in honoring their warranty.  
Sincerely,
[redacted]

I contacted consumer and left a phone message stating that I was following up on a complaint from the Revdex.com.  Advised we reached out to [redacted] and have confirmation they have left her a message and will be working with her to come to an agreeable solution and informed that I...

would be responding to the Revdex.com to inform that we have facilitated the connection with consumer and [redacted], and she can deal directly with the correct company for the resolution.  Thank you![redacted]Consumer Support Supervisor1-888-602-8059 ext. 763474

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11178016, and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hunter Douglas has been in contact with this consumer and are in the process of providing resolution options for this situation.

I have been in contact with [redacted].  Arrangements are being made to have the shade sent in for repair.