Phoenix Pro Residential Services

Initial Business Response /* (1000, 16, 2016/10/14) */
We received an e-mail from Ms.***, regarding her voucherWe informed her that her voucher was mistakenly redeemed, and that we had taken care of the situationShe seemed upset, so we offered her the option of scheduling an appointment, or
contacting *** for a refund, as she had not paid us directly, she paid ***We did not hear anything until we received this notification from Revdex.com
Initial Consumer Rebuttal /* (3000, 18, 2016/10/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I lpersonally sent an email on this company's website and attempted to leave a message on their telephoneI was never contacted by the above businessIt is very unfortunate that businesses such as this existIn my conversations with ***, they too were unable to have any type of conversation with this companyAfter months of waiting for a response, as a courtesy, *** gave me a refund for my purchasePhoenix Pro Residential Services NEVER "took care of the situation" or offered to reschedule my appointmentHowever, this matter can now be closed
Final Consumer Response /* (2000, 19, 2016/10/18) */
I lpersonally sent an email on this company's website and attempted to leave a message on their telephoneI was never contacted by the above businessIt is very unfortunate that businesses such as this existIn my conversations with Living Social, they too were unable to have any type of conversation with this companyAfter months of waiting for a response, as a courtesy, Living Social gave me a refund for my purchasePhoenix Pro Residential Services NEVER "took care of the situation" or offered to reschedule my appointmentHowever, this matter can now be closed