Phoenix Fence Corp

Initial Business Response /* (1000, 8, 2015/10/30) */
For over 35 years Phoenix Fence has built a solid reputation of quality fence products, professional installation and best in class service.
On behalf of Phoenix Fence, I sincerely apologize to this customer for not exceeding...

expectations.
It is our long standard protocol for all installers to contact customers prior to site arrival. We have taken corrective action with this specific installer and do apologize for the lack of forewarning.
In regards to the identified deficiencies, we were not aware of them until we contacted the customer in July. The project sales representative, department manager and fence installer have all been on site several times since July with the best of intentions to evaluate concerns and resolve project concerns.
We have rectified the agreed upon deficiencies with the exception of the gate adjustment which will be complete by mid-November.
Initial Consumer Rebuttal /* (3000, 11, 2015/11/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
With the response of an apologie, Im happy to hear that there is some accountability.
However, identifying the deficiencies, should not be left up to the costumer. The lack of follow up was and is the main concern. Even after follow up, replacement parts/panels were negligently installed.

[redacted]
Owner Dale Z[redacted], advised that there would be follow up via postal mail. Im yet to receive such mail.
The project is yet to be completed.