Phoenix Automotive Service & Repair

Ms Lee submitted an order on our website on 112016.When she placed the order, WWNorton checked to see if the debit card used was valid It was valid and WWNorton sent an email informing her we received the order This email caused her to assume we had already charged her card We in fact did not.When the product was ready to ship (112016), WWNorton attempted to bill her debit card $ At this time, the debit card was declined When this occurs, WWNorton contacts the customer via email of the issue The email contains contact information for the customer to use to resolve the issue and resubmit the oder [redacted] said she never received the email.In my phone and email conversations with [redacted] we were able to confirm together that her credit card was never charged by WWNorton.We at WWNorton take our customer service and customer satisfaction very seriously We apologize for the inconvenience and frustration [redacted] experienced If you need any additional information regarding this situation, please let us know

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedW.WNorton and Company provided me with a downloadable version of the book and is correcting the statement in future editions Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. W.W. Norton and Company provided me with a downloadable version of the book and is correcting the...

statement in future editions.
Sincerely,
[redacted]

Ms Lee submitted an order on our website on 11/**/2016.When she placed the order, W. W. Norton checked to see if the debit card used was valid.  It was valid and W. W. Norton sent an email informing her we received the order.  This email caused her to assume we had already charged her...

card.  We in fact did not.When the product was ready to ship (11/**/2016), W. W. Norton attempted to bill her debit card $136.68.  At this time, the debit card was declined.  When this occurs, W. W. Norton contacts the customer via email of the issue.  The email contains contact information for the customer to use to resolve the issue and resubmit the oder.  [redacted] said she never received the email.In my phone and email conversations with [redacted] we were able to confirm together that her credit card was never charged by W. W. Norton.We at W. W. Norton take our customer service and customer satisfaction very seriously.  We apologize for the inconvenience and frustration [redacted] experienced.  If you need any additional information regarding this situation, please let us know.