Phillips Home Solutions

Mr. [redacted] signed an entry form for our quarterly drawing through the [redacted]  We were attempting to reach him to verify and enter his information into the drawing as well as inquire if he needed any information on the products we offer.  Unfortunately, no one...

communicated to us that he would like to be removed from our call list.  In fact, our records indicate that we were unsuccessful in making contact at all.  We have removed Mr. [redacted] from our call list and can assure that he will no longer be contacted by our company.  We certainly apologize for any inconvenience that has occurred.Regards,James P[redacted], President.

Customer entered into a contract with Phillips Home Solutions (PHS) on 11/30/2017 for two replacement windows. PHS installed 1 window on 1/16/2018. Customer refused to allow PHS to install the 2nd window. Customer agreed to pay the balance due for the 1 window which was installed. PHS has closed the...

file and no further payments are due from the customer.

The customer's project is currently a Work In Progress. In consultation with the customer, Phillips Home Solutions has been carefully monitoring the project to ensure it is completed in a satisfactory manner. A completion letter of satisfaction will be forwarded in the near future.

We were not given any specifics from Phillips as to what they intended to do to alleviate the problems with their work. We asked for a detailed list of meterials they were going to use and what, if any, repairs they were going to make. At no time did we hear of any ordering of parts nor of what parts were supposedly ordered for our house. We insisted on a list denying them access to our home until that list was given. THEY refused to tell us. All they kept on about was getting back in our house to 'complete' the work without any information, or acceptance by us. I had asked for all correspondence to be in writing by email with the list or materials but Mr. Phillip's came to our front door demanding access to our home with out any information towards our request. I closed the door telling him to give send us that list. Again, no response! No, they have tried to bully us with the threat of the contract we signed but they never complied with our request to know what they had in mind for OUR property.  Thank you very much.

In the fall of 2014, Ms. [redacted] signed up for our quarterly drawing through the affiliate **s/Home Service Store location.  During the months following, she was called by our call center staff, at which point in September she indicated that she "was not interested" - NOT that she wished to...

be placed on the DO NOT CALL list.  Our system designed "Not Interest" for a future point when we may contact her to discuss our product line.  As we began to track our system to research this matter, we found the following:  since January 2014, Ms. [redacted] was called twice - once on February 21, 2015 (1:47 pm), which resulted in an answering machine and then again on April 29, 2015 (8:50 pm), which resulted in her informing our agent that she had no interest/was no longer interested.  She did not indicate that she would like to be placed on the DO NOT CALL.  Our representatives are trained that once a potential customer wishes to be removed from our call list, the action is immediate - or face suspension or further, termination.  I assume there was just a miscommuncation where the call center representative did not place Ms. [redacted] on the Do Not Call, however, Ms. [redacted] was not called after the April 29, date.  As of her complaint, we have verified that Ms. [redacted]'s information has been placed on our Do Not Call list and no further phone calls will take place.  We feel that had Ms [redacted]'s simply called the office, her information would have been removed at once by any one of our staff members.  We have also indicated in our system that should Ms. [redacted]'s sign up for any further drawings (through the local [redacted] store or at an event), we at Phillips Home Solutions will not contact her under any means.