Philadelphia Flyers

Review: In February of 2013 I inquired about buying flyers season tickets, as a gift for my husband. The info was set up that I would have to put a 1 time deposit down for payment of 200$ debited from my bank account that I would not be able to get back. After that monthly call ins to debit the account for payment, I sent multiple emails to cancel the tickets & called the customer service number and also debited a additionaly 297$ without my consent. Til this day I have never signed anything allowing automatic payments or used any products. I have sent repeated emails trying to cancel tickets, which I have never seen nor used, even with knowdlege of never getting deposit back my account continues to be OVERDRAWN, letters sent to my home address that a additional 1000$ will be taken is absolutely ridiculous. I am told now that I had the wrong email addrees WHICH really doesnt matter since IVE Called additional 4-5times to speak to [redacted], & [redacted]! I do not know what to do IM told my calls wil be returned and they will figure out something I want myt money back and I want to use my bank account again! THis is compleltely unfair when I am a supervisor of a busineses that needs to be able to use my bank account. I have had to have my pay checks UN direct deposited because of this issue and my bank acocunt is up to 600$ over drawn! Please help [redacted]Desired Settlement: PLEASE I would love for the letters, overdrafts and everything to end! I cannot use the tickets which I have still have never used and would love my money back since I had emailed beofre payment was taken. THe 292 I expect back and would hope that they would even consider the deposit since I CANCELLED but if not I will accept the remainder amount back and a letter of official cancellation .

THanks

Business

Response:

September 3,2013

Revdex.com of Metro Washington DC and Eastern Pennsylvania

1337 North Front Street Harrisburg, PA 17102

Dear **. [redacted]:

The first notification we received from you was your letter dated Monday, August 26, 2013. Please update your records as [redacted] is no longer with our organization.

The customer you reference in complaint [redacted] purchased season tickets and had received multiple notifications of the applicable terms and conditions that communicated our no refund, no exchange policy. This customer made attempts to circumvent this policy both to our employees and through her bank.

Despite our best efforts to work directly with the customer, at this time, we have cancelled her account and refunded all monies that were paid.

If you need additional information, please do not hesitate to contact us.

Sincerely,