Phil Watts Landscaping

Dear Sir,If replacement parts are needed during the year limited warranty period, the coverage is provided under the mattress warranty As you stated, your mattress purchase has served you beyond the 20-year warranty life We regret that you feel we are not providing the correct warranty on our parts, but the fact is that your mattress warranty has expired Any parts which are sold individually, not covered with a mattress warranty, will have a year guarantee The part lasted over 1/years - well exceeding the 1-year guarantee for that individual part We respectfully disagree with your opinion that the replacement part was defective or inferior We do care about our products and our customers - and we support both for the warranty-life and beyond

Dear Sir,Replacement parts have a year warranty on them. The air chamber you previously purchased was in September of 2012, over 1/years ago. Many factors can impact the longevity of an air chamberbut a defective air chamber would not last 1/
years. Because your mattress is more than years old, it has lasted beyond the original mattress warranty. Replacement parts purchased after your 20-year warranty period are provided with a one year warranty on the part. In the interest of goodwill, we provided free shipping on the air chamber purchased today. We are not able to offer a refund on the part purchased in

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** ***Dear Revdex.com, Thank you for looking into this matter. I feel the company has sold me an inferior replacement product and as so I will no longer do business with this company. I feel I have no choice but get another replacement bladder, but after this I no longer want to do business with this company that would rather be right then sell a quality product. If this company cared about their products, they would have asked for a picture of the breakdown of the seam, which is easy to do in this day and age I used to tell people good things about this product, but no longer

Dear Sir,If replacement parts are needed during the 20 year limited warranty period, the coverage is provided under the mattress warranty.  As you stated, your mattress purchase has served you beyond the 20-year warranty life.  We regret that you feel we are not providing the correct warranty on our parts, but the fact is that your mattress warranty has expired.  Any parts which are sold individually, not covered with a mattress warranty, will have a 1 year guarantee.  The part lasted over 3 1/2 years - well exceeding the 1-year guarantee for that individual part.  We respectfully disagree with your opinion that the replacement part was defective or inferior.  We do care about our products and our customers - and we support both for the warranty-life and beyond.