Phil Long Ford of Denver

I spoke to Mrs. [redacted] about her concern and relayed to her that we are communicating with Ford about this since the problem is a product concern. She said that her problem was more with Ford Motor Company than with Phil Long Ford, but I told her that we would help her pursue a resolution. We have...

already repaired her car at a steeply discounted rate. She is still out about $500 for the repair however and she would like that to be refunded. I told her I would help her pursue that remedy. I will be back in touch with Mrs. [redacted] when I hear from Ford Motor Company.

Initial Business Response /* (1000, 5, 2015/09/09) */
Our service manager, [redacted], contacted [redacted] and apologized if we mis-diagnosed the vehicle. We refunded [redacted] his diagnostic fee and gave him a direct contact number for [redacted] should he require any additional...

assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  As mentioned earlier, I am waiting to hear to see if Ford corporate will extend warranty. Was told Phil Long was going to be in a meeting with corporate this week and they would discuss the matter with them.  Not sure if that has been done yet.  Please bump this case to Ford corporate in Detroit then.  It's really in their hands now.
Sincerely,
[redacted]

At this point Phil Long Ford of Denver has done all we can from our end. Any extension of the warranty on the vehicle would have to be done from the manufacturer, Ford Motor Company not Phil Long Ford of Denver. Ford Motor Company has denied the request for extension of the warranty both to the customer as well as to us the dealer. We are continuing to seek a solution from Ford, but that decision rests on them.

After reading Mr. [redacted]'s concerns we were able to verify that Mr [redacted] should have received a different battery when he made his purchase. We checked with our part supplier on the age of the battery, and we verified that our stock is rotated often and that they insure nothing is older than 9...

months, so we are not sure if or how an older battery would have been sold, but Mr [redacted] is warranted on his battery purchase so we apologized for the issue and refunded Mr [redacted]'s replacement expenses of $168.37. This was a little more than Mr. [redacted] asked for, but we felt it was the fair and right thing to do. Mr. [redacted] indicated he felt this was an acceptable resolution.

Initial Business Response /* (1000, 8, 2015/08/13) */
Our sales manager [redacted] got back in touch with [redacted] to attempt to address these issues to [redacted]'s satisfaction. We agreed to repair the outstanding mechanical issue, as well as compensate [redacted] for the two front...

tires. [redacted] agreed to this resolution and we have sent him a letter for him to sign accepting this resolution. We expect that letter back any day.