PHI Designs LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[1)Once again we disagree with Majestic Metals response that this matter is resolved. Since the dispute was initiated, [redacted] has no record on file that Majestic Medals has ever contacted them to reverse the charges and credit our account for shipments #5 - 8 plus splitting the cost of my having to ship and insure all packages returned to them .2)Where's the refund they keep claiming they have refunded in their response on 6/*/ 2015? Since they have not reversed the charges and we have not received any reimbursements in the mail this complaint will remain open. Until 100% of the charges on shipments 5-8 have been reversed this complaint will not be resolved and remain open. 3) They never honored the agreement that we made with [redacted] of Majestic Medals. We were to receive from them the terms in writing detailing the agreement made which they never did. See the details of our agreement in our prior response.4) We still stand by our previous Revdex.com response.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

James was contacted one time and he asked to be not to be called agian. He has since been removed from the data base and will not be contacted agian.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my...

complaint has NOT been resolved because:

I was called numerous times.  I received the following calls as documented by our phone records:MAJESTIC METALS[redacted]  [redacted] Majestic Metals[redacted]  [redacted]Majestic Metals[redacted]  [redacted] I have never purchased from Majestic Metals.  I am listed in the National Do Not Call registry. This business has violated the law.  Here is confirmation from the FTC of my "Do Not Call" status:[redacted]Visit [redacted] to register another number or file a complaint against someone violating the Registry.I am willing to accept an apology and a promise to never call again. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
[Your Answer Here]
 What is the amount of the restocking fee???  The business has promised to send me eight(8) more silver dollar coins.  Once I see them I will respond again to Revdex.com with my determination to settle or not settle my complaint.  First time I have heard of the restocking fee. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted]

This has already be resolved with the customer.

Received and refunded.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  I will reopen this case if Majestic Metals calls again.
Sincerely,
[redacted]

We apologize for our mistake; we have a customer with a very similar name whom ordered these two packages. The two orders ($1995.00 and  $2250.00) were not ordered by you and both accounts have suffered from our mistake After you called on 06/**/16 and told the sales rep. that you...

did not order these two packages we promptly stop the shipping on them and issued a refund check (check number 2316). The check should be there in a few days.  In addition to that please send a copy of any fees you paid due to bounced checks and we will reimburse you for that as well. To go a step further, because we understand your frustration for this mistake we are also sending a package of coins for free. Again we are very sorry for this mistake and hope after you receive everything stated above you can accept our apology and possibly start a new relationship from there. Please contact me anytime at ###-###-####.                                                                                                                                       Majestic Metals Inc. President                                                                                                                                     Michael Y[redacted]

James has been removed from our system, however it does take time to cycle threw our system. I apologize for the additional phone call. That should be the last one.

I do not understand the nature of this complaint, As of 12/**/15 your account was closed at your request. The last time your account was charged was 11/**/15 for the 1925 Denver $2 1/2 Indian Gold coin you ordered with Nick. That was the last order you made with us. I know during that converstation...

you said you buy from many different coin dealers and that is why you always write down what you are buying so you do not get confused, please check your notes on these sales. I think you are getting confused with delivery dates verses the actual charges to you account, I see that the orders in question were delivered to you 12/**/15. If you are unhappy with any order you received you can return it for a full refund with in 15 days of receiving the order. I hope this answers your complaint if you have any other questions please call ###-###-#### anytime day or night.

The restocking is stated on the back of every invoice. However our reply was made befor you made the new arrangement with Joseph. The additional 8 coins were shipped today and you should have them soon. We look forward to gettiing this resolved with you.

Just as we spoke yesterday any and all orders returned with in the 15 day return policy will be refunded in full.

[redacted] was backed up due to the Holiday as we explained to you when we spoke. The order is in transit to you , the tracking number is [redacted] and you will receive it on Tuesday December [redacted]. I do apologize for the delay. Every and all orders...

are covered with a full money back policy ,so you can chose to accept it and review the package or just refuse the delivery. If you deside to return the package you will get a full refund the same day we receive the package back. We can be reached at ###-###-#### if you have any other questions.

I apologize for the mistake. As soon as we receive the returned order will send a bank check for a full refund.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I won't be cashing this company's check if it even arrives.  The bank has advised me to have no more contact with this company so this will be my last response to this issue.  The checks in question that cleared the bank are clearly forged check's as they have used check numbers on the checks they cashed that were written to other business's that are local in Twin Falls , Idaho and not to them.  Because this company has clearly been doing this to other people from the reports here on the Revdex.com I filed a Police Report with the Twin Falls, Idaho Police Department today to try to stop this from happening to other customers.  The Twin Falls, Idaho Police Department said they would be reporting this to the New York Police Department for investigation since Majestic Metals is based in New York.  [redacted] Fraud department is also investigating this.  This case is a case of Fraudulent checks and the owner of this company clearly knows he is in trouble and is trying to do something to get out of it.  He will be able to talk to the Police Department about it now.  I'm imaging since it's interstate fraud that the Federal government might get involved also.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

All of you concerns have been answered. All orders have been returned and all of the funds have been removed from my account, We have no control over the funds once you fill a chargeback with the credit card company. We have not responded to the chargeback because there is no reason to , the only time a response is needed is if we are defending the original charges. You are the one who filled the charges backs and now your upset over the way the credit card company handles the matter. At this point we do not have your money all charges have been reversed and the coins have been returned. I am sure the credit card company explained the dispute process to you. The credit card company is the one investigating your claim and they will be the one to make the decision on wether your claim is valid or not, but again we have no control over that. As explained on every invoice if you wanted a refund the coins just need to be returned to us with in 15 days of receiving it for a full refund, you sir were the one who first refused to return the items and then only after you filled chargebacks weeks later returned the packages and now you are complaining about the chargeback process that we have no control over.

[redacted] requested we send the package for $50.00 to her Po Box address in Alaska. We made a honest mistake the order was shipped to [redacted] but to her billing state and zip code. At this point we realize she has not received her order due to the address mistake and have refunded her today. The...

tracking number is [redacted] and the refund transaction is [redacted]###-###-#### with todays date 08-**-2015. In regards to the $800.00 offering, we have another client with the same name and she was told that it was a mistake and there was nothing else shipped on her account. If there is anything else I can do to resolve this mistake please let me know.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Orders 5 threw 8 have been refunded. $1995.00 and $985.00 refunded to [redacted] card ending in [redacted] on May ** 2015 as agreed to with [redacted]. The other two orders for $3495.00 and $1995.00 have also been refunded by check using check number [redacted] dated June ** 2015 totaling $5490.00 . This check has not yet been deposited but we expect they will do so in the next few days. After they deposit the check we have fulfilled all of [redacted]'s requests despite [redacted] being the customer who made these orders and the orders being out side of the return policy. Attached you will find a copy of all of these refunds.