Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards,
Once again Frontier van lines is in total breach of the contract. Whom ever is responding to this complaint is either outright lying or is seriously mentally challenged. I have attached a word document with a supporting link that undeniably represents that this is the common method of operation of Frontier van lines (Houston). I have not done any research on [redacted] to date but will be doing so in the near future. My claims are obviously in any stretch of the imagination "outrageous". I have not received any form of communication from Frontier other than a boiler plate response from a Tiffany F. stating they were looking in to my missing/stolen belongings. It appears to me that it is much more lucrative to steal and sale my items entrusted to Frontier Van Lines than to move them. To date that is my assumption due to the fact they they have not called or emailed with any update or status of their findings. Please let me know who and what (in detail) has been done to locate and deliver (as per the contract) my assets. Additionally I need to reiterate that [redacted] is a total joke and likely illegal as it strips me of all my basic rights as a consumer. I will not be filing a claim through that organization. I will likely be filing a class action suit instead. Should the company decide to step up and deliver what they were entrusted with I will consider not moving forward with previous said action. Additionally, Who ever within the organization is responding to my facts is more than welcome to contact me anytime my phone number (which you have) is [redacted] My email address is (which you also have) is [redacted] [redacted]
As already stated to the client - the few items that are missing we are trying to locate now in our storage facility. The customer service department has been in touch with the client and will keep him up to date with any new developments. In addition - he was provided with the claims departments...
information where he can already start the claims process if he wishes. Unfortunately in teh transportation business - items can be lost and/or damaged. We do apologize for any inconvenience and will do our best to locate any missing items and send them to him as soon as possible.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards,
Once again Frontier van lines is in total breach of the contract. Whom ever is responding to this complaint is either outright lying or is seriously mentally challenged. I have attached a word document with a supporting link that undeniably represents that this is the common method of operation of Frontier van lines (Houston). I have not done any research on [redacted] to date but will be doing so in the near future. My claims are obviously in any stretch of the imagination "outrageous". I have not received any form of communication from Frontier other than a boiler plate response from a Tiffany F. stating they were looking in to my missing/stolen belongings. It appears to me that it is much more lucrative to steal and sale my items entrusted to Frontier Van Lines than to move them. To date that is my assumption due to the fact they they have not called or emailed with any update or status of their findings. Please let me know who and what (in detail) has been done to locate and deliver (as per the contract) my assets. Additionally I need to reiterate that [redacted] is a total joke and likely illegal as it strips me of all my basic rights as a consumer. I will not be filing a claim through that organization. I will likely be filing a class action suit instead. Should the company decide to step up and deliver what they were entrusted with I will consider not moving forward with previous said action. Additionally, Who ever within the organization is responding to my facts is more than welcome to contact me anytime my phone number (which you have) is [redacted] My email address is (which you also have) is [redacted] [redacted]
As already stated to the client - the few items that are missing we are trying to locate now in our storage facility. The customer service department has been in touch with the client and will keep him up to date with any new developments. In addition - he was provided with the claims departments...
information where he can already start the claims process if he wishes. Unfortunately in teh transportation business - items can be lost and/or damaged. We do apologize for any inconvenience and will do our best to locate any missing items and send them to him as soon as possible.