Petrescuerx

Thank
you for opportunity to respond to Ms***Ms*** placed her order with Pet Rescue Rx Incon October 2,She elected to mail her original prescription to usBy law we cannot ship the product until we receive the original document at our pharmacy (or fax sent by the Veterinarian). On October 8, we followed up with Ms*** since adequate amount of time had passed and we felt the original should have made it to our officeMs*** responded to us on October 10, and at her request the order was cancelledPet Rescue Rx offices were closed on October and 12, 2015. Her refund was processed by our accounting depton October 13, At this time an email reply was sent to the client informing her that the order had been cancelled, her credit card refunded and if she didn’t notice this change on her credit card statement then she would need to check with her credit card company.Pet Rescue Rx apologized to Ms***Our policies and procedures were followed and all action was taken promptlyIt is unfortunate that it timed out over a long weekendOur company receives outstanding feedback on a regular basis and we donate 100% of our profits to animal shelters and rescue groupsVisit us at***and see for yourself

The correct phone number is ###-###-#### the correct email address is ***....The complaint form online wouln not accept this information...This is for my complaint against Petrescuerx for non response .They have responded and claimed to issue a refund of my payment of $