PetPlex Animal Hospital

Firstly, we were saddened by the loss of your catIt is never an easy position to be in, regardless of whether it is an expected loss or not, as they fill such a large part of our livesIt’s during this time that we want only to tend to the needs of our beloved pets, and anything else just seems to get in the wayHowever, we feel that it is equally important to ensure that our clients are given as much information as possible during this time, from treatment options to pricing structure, so that together we can determine the best course of action for both the patient and the ownerThe condition in which we saw [redacted] was severe and had been going on for several weeks It seemed evident that considerable treatment would be required to even have a chance at making him more comfortable, let alone improve his conditionThe financial burden this presents, as we have frequently seen and personally experienced, is not one many people are necessarily ready for, nor of which some are even awareAs cold as it may seem, it would be neglectful for us to NOT prepare pet parents for the financial responsibility that they will face caring for their pets during times like theseWe meant no disrespect by our attempt to keep you informed of the financial considerations and would always encourage pet owners to call our trained staff whenever you have concerns about your pet's health Early diagnosis and treatment are key to successful outcomes We are grateful to you for your concern for ***’ well-being and for your desire to see that he was cared for properly, and wish you well during this difficult time

Firstly, we were saddened by the loss of your cat. It is never an easy position to be in, regardless of whether it is an expected loss or not, as they fill such a large part of our lives. It’s during this time that we want only to tend to the needs of our beloved pets, and anything else just seems...

to get in the way. However, we feel that it is equally important to ensure that our clients are given as much information as possible during this time, from treatment options to pricing structure, so that together we can determine the best course of action for both the patient and the owner. The condition in which we saw [redacted] was severe and had been going on for several weeks.  It seemed evident that considerable treatment would be required to even have a chance at making him more comfortable, let alone improve his condition. The financial burden this presents, as we have frequently seen and personally experienced, is not one many people are necessarily ready for, nor of which some are even aware. As cold as it may seem, it would be neglectful for us to NOT prepare pet parents for the financial responsibility that they will face caring for their pets during times like these. We meant no disrespect by our attempt to keep you informed of the financial considerations and would always encourage pet owners to call our trained staff whenever you have concerns about your pet's health.  Early diagnosis and treatment are key to successful outcomes.  We are grateful to you for your concern for [redacted]’ well-being and for your desire to see that he was cared for properly, and wish you well during this difficult time.