Petland KC

The Petland Independence has agreed to refund the customers purchase for the diapersPetland Independence does not mark the sizes on the packaging for the products, nor do they manufacture these productshowever the customer's complaint has been notedPetland Independence is sorry to hear of the customers experience and will be happy to mail the reimbursement check to the customer via US mail

Petland Independence is sorry for the customer having a negative experience in our locationUnfortunately since the package was opened there is not a possibility to issue a refund or store creditAny unopened or unused supplies would be able to be returned for a store credit, however this item was opened at there is no way to send back to distributor for creditPetland strives to provide high quality products and animals to our customers, and Petland is sorry to hear that the product the customer had purchased were the wrong size product for her puppyPetland Independence has a customer support team (Solutions.pet) that the customer may call for any questions or concerns at all regarding her purchase

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Petland Independence is sorry for the customer having a negative experience in our location. Unfortunately since the package was opened there is not a possibility to issue a refund or store credit. Any unopened or unused supplies would be able to be returned for a store credit, however this item was...

opened at there is no way to send back to distributor for credit. Petland strives to provide high quality products and animals to our customers, and Petland is sorry to hear that the product the customer had purchased were the wrong size product for her puppy. Petland Independence has a customer support team (Solutions.pet) that the customer may call for any questions or concerns at all regarding her purchase.

The Petland Independence has agreed to refund the customers purchase for the diapers. Petland Independence does not mark the sizes on the packaging for the products, nor do they manufacture these products. however the customer's complaint has been noted. Petland Independence is sorry to hear of the customers experience and will be happy to mail the reimbursement check to the customer via US mail.