Petland, Inc. & Corporately Owned Petland Stores

To whom it may concern;As previously stated, the store provides a health warranty that provides full coverage for illnesses related to the time at the store at the contracted veterinarian. The customers have been taking the puppy to said veterinarian and the store has been responsible for the puppy’s treatment. The veterinarian contacted the customer previously and explained that the puppy was able to go home and did not need to be hospitalized. The customer did not want to pick the puppy up at that time. Eventually the customer did pick up the puppy and PAWSitive Solutions left messages for the customer on 10/19/15 and 10/20/15 following up on how the puppy was doing. The customer may follow up with the store’s veterinarian for all related care necessary for the puppy. A refund will not be granted as the warranty has been followed in full. Thanks,

To whom it may concern:This letter is in response to the recent complaint filed by customer Ms. [redacted]. Ms. [redacted] purchased a female Goldendoodle with assigned microchip #[redacted] from the Petland Hilliard location on 10/15/2017. At the time of purchase the customer was provided...

detailed information on the Petland limited health warranty and the items included in her purchase, up to date medical history on her new puppy, as well as any applicable breeder/registration information.Petland strives to ensure a clear and pleasant experience for each customer while visiting our store and when purchasing a pet, however, we understand during the length of this process there can be some confusion.During the purchase process, the customer had concerns with the return policy listed in the limited warranty. In order to appease the customer, we agreed to exceed this original contract and allow a return for a reduced fee, in the event this specific puppy was to be returned.We understand the customer also has concerns with the requirements to maintain the Puppies for a Lifetime program. Generally, in order to maintain the aforementioned program customers must purchase the 3 required items every 30-90 days. Additionally, all required purchases must be made at the location the pet was purchased. However, we understand puppies are living beings and are not a “one formula fits all” type of animal. In order to ensure the best health of the puppy and as the Hilliard location is a corporate location, the customer is welcome to purchase any food that fits her puppy’s needs from any corporate Petland location in order to keep the program valid. Unfortunately, these purchases would need to be made at a corporate location and would not qualify from any of our franchise stores.We hope Ms. [redacted] and her new forever friend are doing well. Our goal is to place all pets in a happy and loving forever home. We encourage Ms. [redacted] to reach out to our customer support team at 1-877-658-5111 for a complete list of corporate store locations where her Lifetime program purchases can be made or for any additional questions or concerns.Sincerely,Petland

Petland Corporate reached out to both the customer [redacted] and the microchip database company PetKey.  We had PetKey reach out to the customer and have his pets microchip number and information registered into the national data base.  PetKey confirmed back to Petland that all data has...

been entered into the database.  For the customers inconvenience, PetKey also issue and new dog tag and ID card.

there are many false statements in their story. I Can submit a written statement from the vet, that states he talked to the Petland manager. She said she wanted a necropsy done, he said he could do that and it would cost $100. Petland manager said she couldn't pay for it, but if I cou bring it back to the store....they would have it done by their vet.  So the vet handed me the puppy and I drove it straight to Athens. The necropsy was never completed, because they didn't want to know what was really wrong with the puppy.  When we called Sunday morning for help...the Petland employee asked if we were given a tube of medicine, which we didn't receive. She also asked if we were told about hypoglycemia, which we were not. She stated someone should have gone over that. Then when we told her about the puppy acting funny in the store....she said it sounded like it was already sick.  We had the puppy less than 16 hours.