Peterson Toyota Scion

Brian W [redacted] was able to confirm with our Toyota representative that Dr [redacted] would be provided a truck replacement in the event his vehicle is grounded while waiting for the availability of recall parts

The dealership is reimbursing the customer for the repair of the sway bar link ($157.72) Ms [redacted] was very appreciative

We are not responsible for repairs to this carWe will not participate

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would like to thank the Revdex.com for its help in resolving this matter, and to Brian W [redacted] for the resolution Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I still do not believe they should represent the cars as going through a point inspection if they are sold with problemsWe will not be making any future purchases with this company Sincerely, [redacted]

There is a disclaimer on the website that is run by a third party that states you need to check with the dealership, with that being said we did offer to help in paying for the installation the customer refused our offer.We are sorry the customer is unhappy

Brian W*** was able to confirm with our Toyota representative that Dr*** would be provided a truck replacement in the event his vehicle is grounded while waiting for the availability of recall parts

Added reply taken over the phone from Mike W***. "If the Factory doesn't warranty, then it is not a warranty to us."

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to
me Glenn was very helpful in resolving this issueHe made sure that what I was originally promised was adhered toHe provided excellent customer service and upheld the name and reputation of Peterson Toyota! Thank you!!!!! Would buy from them again!!!
Sincerely,
*** ***

Rich W***, Peterson Toyota's Service Manager called Mr*** Rich explained Toyota's policy on loaner vehicles Rich informed Mr*** that he would be meeting with Toyota Representatives this week Rich said he would contact Mr*** on Friday, July 14th to
give him an update on the availability of parts needed to perform the recall Rich apologized to Mr*** for the delay in response from the Toyota Customer Satisfaction Department Rich will continue to be in contact with Mr***

The vehicle was purchased on Saturday November 28, We uploaded it sold to our system on Monday December 1, 2015, It then goes to a third party that does all of our online listings, they intern uploaded the information to *** which take it down when they receive the request.
We do have disclosures on our website and *** has them as well. It also states to please contact the dealer for information on the vehicle you are interested inAs for the price difference the listing automatically drops every days, the company who lists them online for us does that. *** ***

Complaint: [redacted]
I am rejecting this response because:Rich W[redacted] did finally contact me on 10 July, over a week later than Toyota Customer Service promised me.  Rich explained that he was out of town, and we both agreed that Peterson needed to have someone take over his position in answering complaints when he is not available.  Rich said he would address this with management.  The explanation he gave of the Toyota policy of replacing my new but defective truck with a rented car, which will not permit me to do what I need, is not acceptable.  Rich agreed with me that Toyota's insistence that I did not need a truck, when they had sold me a truck, was both presumptuous  and arrogant.  Rich said, that if my truck did have to be taken out of service, he would attempt to get me a replacement truck.  I appreciate his statement, but this falls short of what I asked for and need - a guarantee from Peterson that if needed I will be furnished a replacement truck, not a car.Rich did say he had a meeting in Portland on 14 July and would discuss the parts issue.  He confirmed what I had learned that Toyota is now making new trucks with the same differential, but with functioning parts.  Thus, Toyota has decided to keep the production lines rolling, rather than supply the needed parts to existing customers.  Rich explained that production and parts were separate and did not communicate.  I said that this was not acceptable, and I needed to know when parts would be available for my truck, even if this meant diverting a part from a new vehicle about to be assembled to my defective truck.  Rich said he would call me back on 14 Jul to tell me what, if anything, he had learned.  Rich also said that after 14 Jul he would be out of touch for two weeks.  I need to know the contact information for the person whom Peterson will appoint to take over his functions.  As stated above, currently they simply leave the job of answering customers complaints in limbo, despite the fact that Toyota guarantees a call within two business days.In summary, I need:1.  Contact info for Rich's "replacement" when he is out of town.2.  Date that parts will be available.3.  Assurance that if my truck must be taken out of service I will be furnished a replacement vehicle that meets my requirements - a truck, not a car.
Sincerely,
[redacted]

The dealership is reimbursing the customer for the repair of the sway bar link ($157.72).  Ms. [redacted] was very appreciative.

The vehicle was purchased "as is" , meaning it was sold with no warranty or guarantee of any kind.  This was acknowledged by the customers on four (4) different documents.  The dealership is not responsible for any repairs.

Revdex.com:
I have reviewed the response made by...

the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 I still do not believe they should represent the cars as going through a 180 point inspection if they are sold with problems. We will not be making any future purchases with this company. 
Sincerely,
[redacted]

We are not responsible for repairs to this car. We will not participate.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I would like to thank the Revdex.com for its help in resolving this matter, and to Brian W[redacted] for the resolution.
Sincerely,
[redacted]

[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]