Peter's Highline Automotive

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I just want to state I never was told to contact my insurance I only did so when I felt this process was taking too long and I was curious why I hadn't received an email confirmation confirming the new claim Sincerely, [redacted] ***

Initial Business Response /* (1000, 11, 2015/07/06) */
Mr*** was not billed for anything pretaining to his radio from our companyHe chose to buy a aftermarket navigation system after our failed attemp to help him, of which he was not charged forWe have an abundance of hours tied up in
trying to help Mr***Mr*** has a tight schedule and we have offered for him to drive our personal vehicle while working on hisI am sorry we could not come to a amiable solution previouslyI am refunding Mr*** $
Gratefully,
*** ***
Manager/Owner
XXX-XXX-XXXX

I would first like to apologize to Ms*** that when she had a complaint it was not addressed in a timely matter when she returned The first time Ms*** was here in the beginning of December we followed the instructions of *** *** and we waited for Ms*** to contact them for
a week We have to wait for the insurance companies approval before we can start any kind of repairs Where I feel we failed Ms *** is when she returned with a noise and it was not properly taken care of swiftly I had put one member of my staff in charge of calling Ms*** and I specified to make sure she is happy To please have her get her vehicle in and taken care of All the work that was billed to Ms*** was completed to her vehicle and I am embarrassed that there is a chance that there could have been a loose bolt We have procedures for quality control and somehow was over looked Myself or any of my staff of thirty years has never taken advantage of a woman, we also hold a high standard for customer serviceDue to the fact that my instructions were not followed I would be content to send Ms*** a refund of $for her troubles.Thank you for your help in this matter.Gratefully,***Highline Automotive

We have tried to help Mr*** extensively with the alignment on his Ford EBox Van It is true that this vehicle is too large for our alignment machine and we do have to out source this service On the last visit dated 2/24/we did pay another shop $to have Mr
***s vehicle aligned due to the fact his complaint was the wearing of the tires Mr***'s vehicle is considered commercial so the sublet company does not give a warranty due to the fact the truck is loaded with different amount of weight that can effect the ride, camber and caster of an alignment We did help pay for Mr***'s last set of tires in August of We do feel for Mr***'s frustration with this issue

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I just want to state I never was told to contact my insurance I only did so when I felt this process was taking too long and I was curious why I hadn't received an email confirmation confirming the new claim
Sincerely,
*** ***