Petco Animal Supplies

February 20, [redacted] RE: Revdex.com ID# [redacted] Dear [redacted] This communication is in response to your rebuttal with Revdex.com case# [redacted] regarding your request for vet bill reimbursement It is not our intention to come up with a decision that would cause frustration to our customerWe definitely understand your situation and appreciate hearing from youWe have reviewed the case and it is best that you discuss this further with [redacted] if you see that there's a need to make another appealWe have every confidence that the dedicated team assigned for this will take whatever action necessary to resolve the problem We consider you a valued customer and hope that you can appreciate our position in this matterIf we are able to accommodate you in any way that is within our company policy, we will be most happy to do so Thank you for your understanding Sincerely, [redacted] Customer Relations Coordinator Petco Animal Supplies, Inc Case#: [redacted]

October 08, [redacted] RE: Revdex.com ID# [redacted] Dear [redacted] Our office has received your Revdex.com case# [redacted] regarding your recent petco.com orderWe are sorry to hear about your ongoing disappointment with the experience you had at petco.com We strive to give every customer a fun and friendly shopping experience every time they shop onlineWe definitely understand your situation, and we sincerely apologize for the inconvenience this has caused you One of our Supervisors made several attempts to contact you by phone but to no availMessages were left but have yet to receive a return call from youShould you wish to discuss the issue further, please feel free to contact us at [redacted] and provide the reference # [redacted] We value every interaction with our customers and we appreciate when a customer takes the time to provide us with feedback regarding their experienceLet this be an assurance that we will be working out to make sure our team is monitoring our customers' experiences closely to understand and respond to the challenges you are encountering Please contact us again if you need further assistance Sincerely, [redacted] Customer Relations Coordinator Petco Animal Supplies, Inc Case#: [redacted]

November 21, [redacted] RE: Revdex.com ID# [redacted] Dear [redacted] , This communication is in response to your Revdex.com case# [redacted] regarding your concern with our store in Watauga, TX At Petco, animals are our top priority and we would never intentionally risk their lives and healthYour concern has been looked into and forwarded to the group of Specialists to make sure the findings are appropriate ***, the District Manager stated that the complaint happened months agoShe confirmed that she has contacted you for further discussion however, you refused to discuss this matter with herAs per company policy, Freshwater fish are guaranteed for days from the date of purchase which is stated on the receiptOn the other hand, we do not have any guarantee for saltwater purchases made at store levelWe offer a disclaimer for the purchase of saltwater fish, since they are harder to care for and would require expertiseThis policy is also contingent with the contract we have for store vendors Please know our stores are guided by policies that we must try to enforceIt is not our intention to develop a policy that would cause frustration to our loyal customers Thank you for your understanding Sincerely, [redacted] Customer Relations Coordinator Petco Animal Supplies, Inc Case#: [redacted]