Worst Customer Service I have ever experienced I was hung up on three times after asking to speak with a manager each time to be told "they don't have time to speak with me" They shipped my product to an old address even though it was billed to the correct address that I entered and then told me that I entered the wrong address I explained that I put in my new address to be billed and shipped and how could it bill properly but not ship properly They wanted me to pay another shipping fee on an item that was supposed to be "free" which I paid a shipping for So now a free item was going to cost me $ They would not refund my money but would only ship me my product if I paid shipping once again for their error Luckily I did not pay the actual price for this item I will never purchase from them again!
I ordered a customized blanket for my adult son that featured the name of his dog on it The website gives the dimensions, but they also feature a photograph that shows a chair that looks like an adult chair, with the blanket across it so I assumed this was a blanket/throw for the couch I was wrong It is so small, you actually couldn't wrap his dog in it anyway Its also supposed to be fleece but it's so thin - it wouldn't keep anyone or anything warm, and its not material that would absorb water, if you were using it for a dog to wipe them down or something I called customer service and was mocked and basically taunted by the person who answered the phone, and then she laughed at me and hung up I called back to speak to the customer service supervisor and was put through to Jean's voice mail Apparently Jean is the owner She should be ashamed of herself Its great that you started this business, but stop ripping people off and offer products you know people would be pleased to own This blanket is a joke and I feel like the pictures are misleading Your customer service department needs an over haul Jean How could you train people to behave that way? Warning: don't purchase anything from this company unless you don't mind kissing your money goodbye
Terrible, terrible customer service I ordered a door mat and chose a color that appeared to be a sort of brick red on their site What I received was a sort of deep mauve/purplish color When I questioned it they said I received the right product and there was nothing they could do I will NEVER purchase from them again Thankfully I had the protection of my credit card company but I should not have had to go that route Very, very unethical
This place is a joke I ordered Christmas cards on 12/and they didn't make it to my house until 12/23, even though they sent me a notification that my order had shipped on 12/ What am I supposed to do with Christmas cards that NEED TO BE MAILED on 12/23? And, they sent out the order with NO ENVELOPES Who sends out Christmas cards without a [redacted] envelope It's very obviously a necessary part of the card giving experience These were not only Christmas cards, they were a Christmastime announcement of my wife and I expecting a child RUINED LAME Personalization Mall, you suck!
This company has promised delivery of items with the extra payment of Holiday shippingThere are dozens of consumers, including myself, with complaints on their Facebook page with the same problem I am experiencingThe company sent our items with regular mail, not expeditedTherefore items will not be delivered before the holidays Instead my item will be delivered days after ordering
Total dissatisfaction! Ordered a personalized towel for my son for a special occasion. The towel arrived with my sons name spelled wrong. I checked the proof thinking I made the error but the proof was correct. They made the mistake in the printing. I asked for a refund. First they wanted me to pay for the return, wait til they analyze it then maybe I will get a refund. It has been an ongoing email game til I filed a refund with PayPal. They proceeded to bombard my inbox with advertising. In the end for some reason I have yet to figure out the dispute was closed and dismissed. So I'm out 40 dollars with a towel that's misspelled.
Worst customer service ever. I bought a necklace and it came back with the engraved initials completely off center. Contacted customer service. Was told the quality assurance team thought it was acceptable. They did nothing for me. Had to throw the necklace in the trash.
Complaint: [redacted] I am rejecting this response because: I do not want to make another purchase from this companySuch a horrible experience !! [redacted] ***
We are sorry that the buyer made an error when personalizing his item We have advised him several times via phone and e-mail that we need to adhere to our policies He can order the item again with the correct dates and we will offer a 30% discount
HorribleI wish I saw reviews before I orderedI ordered a large wine glass for my sister in law and it came in brokenThey only wrapped the stem of the glassWhen I originally called they were kind and said they would overnight me a new oneWhen it hadn't arrived and I called they told me they don't work on the weekend and I would get it TuesdayNot knowing what to do because I needed it that day I simply asked who to contact if I needed a refundThe woman on the phone told me to refuse the shipment when if cameNext thing I know I am getting an email that they cancelled my shipmentWhen I contacted them to find out why they said it was becase "I said I would refuse the shipment"I never said They states that if I want a new one I need to reorder it and that I couldn't recieve the sams sale priceI will never order from them again and I hope you dont either
Initial Business Response / [redacted] (1000, 8, 2015/06/05) */ Contact Name and Title: Jean [redacted] Contact Phone: [redacted] Contact Email: [redacted] We are sorry that our customer was not satisfied with her recent purchase from PersonalizationMall.comOur customer was instructed that a store credit would be issued after the item was reviewed by our Quality Control DepartmentThe return shipping was also included in the store credit Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/06/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) There is no reason why I am being issued a store creditI am entitled to my money back in the format in which I paid Final Business Response / [redacted] (4000, 12, 2015/06/22) */ Contact Name and Title: Jean [redacted] Contact Phone: [redacted] Our return policy was explainedWe are sorry but we do not issue refunds on items that were manufactured and delivered correctly
I purchased a personalized address stamp The quality is terrible I have yet to get a clean print of my address since purchasing it It also took longer to get to me than anything else I have received in the mail for years I will be returning the product
Worst Customer Service I have ever experienced I was hung up on three times after asking to speak with a manager each time to be told "they don't have time to speak with me" They shipped my product to an old address even though it was billed to the correct address that I entered and then told me that I entered the wrong address I explained that I put in my new address to be billed and shipped and how could it bill properly but not ship properly They wanted me to pay another shipping fee on an item that was supposed to be "free" which I paid a shipping for So now a free item was going to cost me $ They would not refund my money but would only ship me my product if I paid shipping once again for their error Luckily I did not pay the actual price for this item I will never purchase from them again!
I ordered a customized blanket for my adult son that featured the name of his dog on it The website gives the dimensions, but they also feature a photograph that shows a chair that looks like an adult chair, with the blanket across it so I assumed this was a blanket/throw for the couch I was wrong It is so small, you actually couldn't wrap his dog in it anyway Its also supposed to be fleece but it's so thin - it wouldn't keep anyone or anything warm, and its not material that would absorb water, if you were using it for a dog to wipe them down or something I called customer service and was mocked and basically taunted by the person who answered the phone, and then she laughed at me and hung up I called back to speak to the customer service supervisor and was put through to Jean's voice mail Apparently Jean is the owner She should be ashamed of herself Its great that you started this business, but stop ripping people off and offer products you know people would be pleased to own This blanket is a joke and I feel like the pictures are misleading Your customer service department needs an over haul Jean How could you train people to behave that way? Warning: don't purchase anything from this company unless you don't mind kissing your money goodbye
Terrible, terrible customer service I ordered a door mat and chose a color that appeared to be a sort of brick red on their site What I received was a sort of deep mauve/purplish color When I questioned it they said I received the right product and there was nothing they could do I will NEVER purchase from them again Thankfully I had the protection of my credit card company but I should not have had to go that route Very, very unethical
This place is a joke I ordered Christmas cards on 12/and they didn't make it to my house until 12/23, even though they sent me a notification that my order had shipped on 12/ What am I supposed to do with Christmas cards that NEED TO BE MAILED on 12/23? And, they sent out the order with NO ENVELOPES Who sends out Christmas cards without a [redacted] envelope It's very obviously a necessary part of the card giving experience These were not only Christmas cards, they were a Christmastime announcement of my wife and I expecting a child RUINED LAME Personalization Mall, you suck!
This company has promised delivery of items with the extra payment of Holiday shippingThere are dozens of consumers, including myself, with complaints on their Facebook page with the same problem I am experiencingThe company sent our items with regular mail, not expeditedTherefore items will not be delivered before the holidays Instead my item will be delivered days after ordering
Total dissatisfaction! Ordered a personalized towel for my son for a special occasion. The towel arrived with my sons name spelled wrong. I checked the proof thinking I made the error but the proof was correct. They made the mistake in the printing. I asked for a refund. First they wanted me to pay for the return, wait til they analyze it then maybe I will get a refund. It has been an ongoing email game til I filed a refund with PayPal. They proceeded to bombard my inbox with advertising. In the end for some reason I have yet to figure out the dispute was closed and dismissed. So I'm out 40 dollars with a towel that's misspelled.
Worst customer service ever. I bought a necklace and it came back with the engraved initials completely off center. Contacted customer service. Was told the quality assurance team thought it was acceptable. They did nothing for me. Had to throw the necklace in the trash.
Complaint: [redacted] I am rejecting this response because: I do not want to make another purchase from this companySuch a horrible experience !! [redacted] ***
We are sorry that the buyer made an error when personalizing his item We have advised him several times via phone and e-mail that we need to adhere to our policies He can order the item again with the correct dates and we will offer a 30% discount
HorribleI wish I saw reviews before I orderedI ordered a large wine glass for my sister in law and it came in brokenThey only wrapped the stem of the glassWhen I originally called they were kind and said they would overnight me a new oneWhen it hadn't arrived and I called they told me they don't work on the weekend and I would get it TuesdayNot knowing what to do because I needed it that day I simply asked who to contact if I needed a refundThe woman on the phone told me to refuse the shipment when if cameNext thing I know I am getting an email that they cancelled my shipmentWhen I contacted them to find out why they said it was becase "I said I would refuse the shipment"I never said They states that if I want a new one I need to reorder it and that I couldn't recieve the sams sale priceI will never order from them again and I hope you dont either
Initial Business Response / [redacted] (1000, 8, 2015/06/05) */ Contact Name and Title: Jean [redacted] Contact Phone: [redacted] Contact Email: [redacted] We are sorry that our customer was not satisfied with her recent purchase from PersonalizationMall.comOur customer was instructed that a store credit would be issued after the item was reviewed by our Quality Control DepartmentThe return shipping was also included in the store credit Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/06/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) There is no reason why I am being issued a store creditI am entitled to my money back in the format in which I paid Final Business Response / [redacted] (4000, 12, 2015/06/22) */ Contact Name and Title: Jean [redacted] Contact Phone: [redacted] Our return policy was explainedWe are sorry but we do not issue refunds on items that were manufactured and delivered correctly
I purchased a personalized address stamp The quality is terrible I have yet to get a clean print of my address since purchasing it It also took longer to get to me than anything else I have received in the mail for years I will be returning the product