Perrysburg Auto Mall Reviews (%countItem)
Perrysburg Auto Mall Rating
Address: 26875 N. Dixie Hwy, Perrysburg, Ohio, United States, 43551-1716
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$2,400 repair that was really a bolt that needed tightened
We have a 2015 Tahoe that was making a loud popping noise when making right turns and backing up. Upon inspection, we were told the ball joints needed to be replaced. We agreed and paid to have this fixed. The problem still continued and we brought it in (again). At this time, we were told something was wrong with the suspension and it would be $2,400 to fix! My husband and I were shocked as this is not an old car. *** called GMC and was able to get half of it covered, but $1,200 is still a lot of money.
I took the Tahoe to Cronin GMC in Bowling Green for a second opinion. The serviceman let us know a bolt was not screwed on tight, which was causing the loud popping noise. After he tightened the bolt, the car was 100% fine! NO CHARGE.
My husband and I both left voicemails for ***, the service manager, and have not received a callback, which is very disappointing. When I called and talked to *** about what happened, she simply transferred me to ***'s voicemail and never even said "sorry". She literally said nothing.
We are beyond frustrated with our experience. We were told it would be $2,400 to fix our car and another GMC dealership fixed this problem free of charge by tightening a bolt. How does this get missed and diagnosed so incorrectly? We both work full-time and have spent a lot of time dropping the car off, dealing with the shuttle, and being told incorrect information. This is not acceptable. Our ball joints were unnecessarily replaced as well. I would like compensation for all of this. I will also be filing a complaint with the Revdex.com. I highly suggest someone speak with the supervisor about how important it is to return calls of unhappy customers- this can go a log way.
Thank you
Refund for unnecessary ball joint replacement and time spent without car and spent on dealing with dealership to resolve issue that wasn't a problem.
Spoke to customer yesterday 1/31/2019. Apologized for any inconvenience we may have caused and assured customer this is a isolated incident and there was nothing done intentionally. Also refunded customer all money spent
(The consumer indicated he/she ACCEPTED the response from the business.)
My family has purchased and leased cars here for many years. They have always been fair and trustworthy. They have our business for years to come! We also use the service department and the body shop, they are #1 in our book! We currently have 5 cars from them.
Contract with financing was misrepresented when asked if there were any penalties when paying the loan failed to mention finance charge.
Went in to financing signing with good faith and work with financing specialist ***. When asked if there were any penalties to paying early he failed to mention the finance charge of 1570.39$. As I trusted him what he was saying I didnt read the terms. I would like out of this contract
I will like new terms to my contract as I do not want to pay for financial penalty for my loan
The $1,570.39 that is being referred to is the finance charge. It is NOT a penalty. It is the cost of the bank loaning you money. Every loan (with the exception of a 0% interest loan) will have this cost. If you decided to pay the loan off today you do not pay that finance charge. The $1,570.39 would be the total amount you would pay back to the bank over the entire term of the loan. Trust me, I wish we all could get free loans.
Please close as this matter has been resolved
Deceptive Business Practices. Refused Purchase Order.
This is the 2nd Submission for this Complaint!!
On Monday March 19th, Complainant placed call to *** Auto Mall for Back Hatch Latch Purchase and/or installation by Dealer in lieu of yesterday's traffic stop by Police Officer in Perrysburg, Ohio who informed me that my back brake-light blown-out. A replacement bulb which was purchased the next day. It was quickly noted that the bulb could NOT be replaced b/c access to the bulb socket can only be assessed via the Trunk-latch...which has recently malfunctioned approx. 10-days ago.
After calling said Dealer, the cashier for the 'PARTS DEPT' stated they weren't busy & plugged me in for an appointment to speak with a sales-rep when they return from lunch. I spoke to & explained to a Sales-Rep about the need to replace the latch. After Registering my vehicle locating the latch, he informed me that he had to place an order for the latch which may take some time to locate the part as he directed me to the waiting lounge. I was in the waiting lounge nearly 3hrs and phoned the salesman back concerning the delay. The salesman informed me that the Trunk Latch part would not arrive to the Dealership until around Tues. March 27th to which we agreed that I would come-in that Thursday (3/29) and leave my car until Friday (next day). The cost for this part was pricey at $318.00 + Sales-Tax = $339.47 payable to Paid Cashier via Visa Debit Card. The verbal estimate for installation was at, or around an additional $200.00.
Considering potential Police Stops, I considered the time-ordering frame estimated 1-week later and then decided to cancel the order & locate the part from another Dealership when I arrived back in Cleveland the next day.
As a result, I phoned back the Dealer the NEXT DAY on Tues. March 20th and was informed that the part was at the Dealership already and that is was NOT REFUNDABLE?? I reminded the Salesman that I was never 'LOCKED-INTO' A SALE, and the mere suggestion that the part-order was non-refundable, but in addition to that discrepancy, 'ALL SALES ARE FINAL' or any similar language is clearly NOT INDICATED / WRITTEN on the Sales Receipt. In fact, the other idiosyncrasy regarding the sales receipt is the absence of the Part #, unit Cost of the part#, or the amount of the Sales-tax or percentage. In Addition, the other spurious contention is the absence any named Salesperson, but also includes 2-Listed Account numbers that is not reflective or indicative of a 'Part' being ordered???
I spent over 3hrs waiting in the lobby at this Dealership without ANY WORK PERFORMED including ANY attempt to open the Trunk Latch for the need explained necessitating installation of the brake-bulb.
I DEMAND a Full Refund for the part ordered to which I no longer have the need from this Dealership. Given the order of the canceled part less than 12hours after the part was order and Lack of Full Disclosure by the Dealership...this should not even be an issue.
came into our dealership and needed a tailight. However, this vehicle, in order to access the tailight assembly, you need to go through the trunk latch. His was inoperable. He was given an estimate to repair the latch, and was informed him that this item is a special order and the part would need to be prepaid. He agreed. The part was ordered immediately and he was notified the part was in and he notified us that he went somewhere else to be repaired. This part was a special order item and GM charges us a restocking fee. He was told we would refund him less the restocking fee as we did nothing wrong, but take care of the customer. We have addressed the issue with the parts & service managers and in order to rectify the issue, we will refund him the full amount. However, we want it noted - we absolutely did nothing wrong.
I, ***, Complainant, reached out to said business at Perrysburg Auto Mall on Thurs. April 5th and the following day on April 6th, 2018. The Secretary for the PARTS DEPT also left a message who then forwarded me to the manager after reading back to me her written message.
Both calls on both days were extended in the early afternoon, but there has still been no response to date. It appears this business is intentionally refusing to respond to both the consumer -&- the Legal and unfair business practices to the community & unto the consumer.
Our previous response stated we were refunding customer. I verified with our accounting department that the check was issued on 4/6/2018. I assumed the situation has been resolved.
(The consumer indicated he/she DID NOT accept the response from the business.)
This case can be closed at this time; however, as the 'DEFAULT' NOTICE just denoted, 'Acceptance' of the 'businesses proposed resolution' was not only inaccurate upon the suggestion or acquisition in resolving the issue(s)long before April 6th, 2018 to the point where the business should've cut-it-off there rather than return their opinion rendering a false sense of 'Doing nothing wrong' when there were several errors observed, noted & experienced. Moreover, it has become apparent and crystal clear that this Auto Dealership has a blatant Avaricious Spirit evidenced by their attempt to not only OVERCHARGE for parts/products, but their wanton intent to APPLY ADDITIONAL CHARGES for 'Restocking Fees' where it is clearly inapplicable for a commonly held stocked item referencing it as a 'Special Order' when it is not.
In closing, the full refund has been received, deposited on 4/16/2018 and further arguments regarding this situation is settled. The FACT does remain the Dealership DID ERROR on multiple levels.
Car Purchase was told car was fully inspected no major problems.
Purchased a vehicle from them a little over a month ago. Has been nothing but a problem since. It has had engine problems , has a oil leak ,have had it in the shop five times.When you purchase a car for thousands of dollars you would expect it to be reliable and safe which so far this car has not.I know when I purchased it it was as is but when a sales person says it was inspected before sale you would think that these major issues would be found. I came here to buy a car for my daughters birthday and thought they were a reputable company but I was mistaken. Left a message with the used car manager and no return call. The sales person was supposed to talk with her boss but that was almost two weeks ago and of course no contact from the sales person or the manager. I would like these repairs to be paid for or to just take the car back for a refund. Again I do not think its to much to ask that when you pay over $5000 for a car it should be in a safe and reliable condition. I bought the car on 11-6-17 first time in shop was 11-15-17 and five times in shop soon to be six this week. The car is a 2008 Volkswagen beetle , that we paid $5200 for and have since spent over $800 for repairs which does not include the cost for this next trip to see why engine light is on again and to have oil leak fixed.The sales persons name was
I would like to have all repairs that are necessary to make sure the vehicle is running properly paid for or to just return the car for a full refund so we can buy a safe one for my daughter.
On Nov 4th, 2017 Mr. purchased a 2008 VW Beetle. The Beetle was given a safety inspection since it had over 100k miles. All safety inspection vehicles are sold AS-IS and we highly recommend they be inspected by the customer before purchase. There is simply no way to know when a problem may occur on a vehicle particularly one of almost 10 years old and more than 100k miles. In most situations we try and help wherever we can on an AS-IS vehicle, typically that consists of the customer bringing it to the dealership, so we get our service department involved to help with costs. In circumstances where the customer does not live close to the store it is more difficult and thus making the risk of buying an AS-IS car even greater. ***, who was the salesperson, has been in regular contact since the issue occurred and provided as much help as she could, but again with that kind of distance on an AS-IS vehicle its hard get the vehicle back to the store to be looked at. Quite frankly we don't even know what issues there may be with the vehicle. Is it possible for Mr. to provide me with the 5 repair invoices he currently has?
(The consumer indicated he/she DID NOT accept the response from the business.)
as of right now I am not satisfied. I will send the repair bills I have paid already including this last one and I will get them the written repair estimate that I have to completely and properly repair the oil leak. As of now I can only afford to get it fixed to stop the leak for now. Whom do I send the repair bills to ? I have worked with *** and she has been the only one that has made an attempt to contact me. Its a shame that you spend a lot of money ( To us anyway) with a company and the used car sales manager cant return a message or any manager for that matter until you publicly complain about it.*** has been great but shes the only one so far.
Inconsistent quotes for same job. Parts over looked at routine check up that were flagged previous time.
I went for a 40,000 mile check up and was told I needed new windshield wipers. Did not get them, but at the next check up was told everything was good and I didn't need anything. Are they really checking the car? Her name was ***. At the same check up that they cleaned everything was OK, two days later I was driving out of state and my check engine light came on. I took it to a Nother volts wagon dealership and was told the part was under warranty, However, the other dealership should have seen it. This was about an $800 expense to the dealership under warrantee that they didn't want to take. This same individual, ***, quoted me for a repair at $1100. I pushed back and she came to me and stated she could help me out but $950 was the best she could do. This same individual, ***, quoted me for a repair at $1100. I pushed back and she came to me and stated she could help me out but $950 was the best she could do. I pulled out an old quote, this same job had been quoted at a previous check up at $750 for me. A lot of inefficiencies at this dealership. I question their ethics. At least I'm pushing back on these quotes. Think of all the people that don't push back and pay excessive amounts. I have a paper trail of the quotes should there be a need.
I purchased the car from this dealership. I was stuck in a situation that was my own fault, however, they certainly took advantage of this and I ended up being upside down on my loan substantially. I drive for a living so my car needs to be in as good a shape as possible which I believe they know. Therefore they take advantage of me when I come in for repair. Ideally, I would love to have them cover this vehicle on a trade-in so that I can balance out a loan for a new vehicle with them. I'm not looking two and a business relationship with them, I would like to continue having them as my auto dealer.
Thank you for the copies. The 40k visit you are referring to was done in 2015, as well as the original estimate that was given to you for the decarb. These jobs are quoted based on an estimated time to complete. Occasionally these times are adjusted by the manufacturer since they may end up taking longer than originally anticipated to complete. In this case specifically our service manager agreed to do the repair for the original estimate from 2015 even though the job time/cost went up. I can certainly understand your frustration; however, our prices are the same for everyone based off the recommended time to complete. I can also understand the situation you are in with your vehicle and the negative equity you have because of the miles you put on due to your job, I am more than willing to step up as much as possible to lessen the cost to you if you are interested in trading the Tiguan. Please let me know if I can help.
(The consumer indicated he/she DID NOT accept the response from the business.)
I'm also looking for clarification in the inconsistencies of your 10,000 mile checkups. One checkup you give me a list 10 items long (I may only select 2 things to fix) - then 10,000 miles later you tell me my car is in 'great working condition'.. How is that so if I didn't get everything fixed the previous time around?
As for the quote differences - If I'm understanding correctly, you are saying the prices can fluctuate at any time for any part? I have additional quotes for brakes & rotor repair that was just quoted at 2 separate occasions. The first was on 7/17/17 in which I was quoted $499.85 for Rear brake pad & rotor replacement. The second quote was only 2 weeks later on 8/2/17 in which I was quoted for the same job at only $380.85. This is to my benefit, but a $120 difference is quite a substantial difference in as you stated, manufacturers adjustments (and only 2 weeks timeframe in between). If this is just how the industry works then I suppose I will have to take your word for it.
I am open to discussion considering a trade-in but I'm not sure you would be able to come up enough (Or come down enough on a new vehicle). The one and only time I traded my vehicle in at your dealership I was told "this VW just doesn't get a good trade-in value".
That is correct. Prices can fluctuate, just like they do at other retail stores. For example, on the brake job we had a labor special at the time to go along with a parts discount on brakes from the manufacturer. If you would like to stop in and discuss further and or have us look at a trade situation I am more than happy to help.
I AM NEVER EVER GOING TO RECOMMEND OR GO TO THIS DEALERSHIP EVER AGAIN!!!!THEY ARE LIERS CHEATERS!!!! WHEN I WAS CALLING TO COMPLAIN OR TO GET ANSWERS THEY ALWAYS IGNORED ME! THEY EVEN DENIED ME THE RIGHT TO SPEAK TO A SUPERVISOR OR MANAGER! IT HAS BEEN THE WORST NIGHTMARE! THEY EVEN GOT POLICE INVOLVE EVEN AFTER WE HAD AN AGREEMENT! DONT TRUST THEM! NOW IM GETTTING A LAWYER HOPEFULLY I WILL GET SOME WHERE!
This customer stopped payment on a $8000.00 check for payment of her vehicle she was purchasing from us.
Our used car sales manager spoke to her on numerous occasions.
It was necessary for us to get the police involved since she had the vehicle and did not pay us. Once the police were involved and contacted her about not paying for the vehicle, she immediately brought in a certified check for the amount she owed us. As far as we were concerned the situation was rectified.