Perry Ford of National City

Review: I brought a company vehicle in for an electrical diagnostic for two seperate problems (odometer and hazard light not functioning properly) and was given an estimate of $110. I told the service representative, [redacted] to send the estimate to our logistics department. He sent an estimate for $220 dollars to the logistician who approved it not knowing what the estimate I had been given was. When I picked up the vehicle and questioned the additional charge I was told that it was $110 for EACH problem and that was the price that I had been quoted, and that my company had approved the transaction.Desired Settlement: Riemburse $110

Business

Response:

Hello,

I'll preface this response by first pointing you to the attached PDF. It contains three documents they are as follows:

Stay clear from this Dealership. I truly consider what they practice there as unethical.

Review: About a year ago, we leased a Ford Edge from Perry Ford, and put a $15,500 cash down payment on it. Recently, we decided to upgrade to an Explorer. I called Perry Ford and asked them if the down payment for the Edge would be transferable to a new lease, and I was told by a salesman named [redacted] that some of it would. Fast forward to today.

After a week of phone calls from [redacted], we finally go in to the dealership. We asked, first thing, how much of the down payment would transfer. We were told that it was dependent on the car that we chose. At one point, a dealer demo Explorer with 4,500 miles was offered to us. We asked what the discount for the 4,500 miles would be, and they said that there was none... so they were trying to sell us a USED car for a BRAND NEW CAR price, stating that since it was the demo, it had never been registered with the DMV,and was, therefore, new. Obviously, we declined.

We finally found an Explorer with all of the features we wanted. We asked again how much of the $15,500 would transfer, and he did a lot of beating around the bush and asked to run our credit to figure out financing options for the new Explorer. We told him not to run our credit, because it was irrelevant if we weren't going to get enough of the down payment to transfer. Finally, he came out with a paper about the financing options for the Explorer, based on average credit, and a very carefully-worded explanation of how the Edge would be "taken care of", we would owe nothing on it, and he quickly tried to talk about the Explorer again. We asked about the Edge's down payment transferring (seriously, broken record, anyone?) and he finally admitted that it wouldn't. I asked why he had stated that it would over the phone, and he blamed it on his manager, saying that the manager had told him that it would, and then went back on it and said that now it wouldn't. We asked for our keys back, and he went to get them and the manager. The manager said that a down payment is only good for one car, and doesn't transfer. Okay, I can understand that. That makes sense, if that's your policy. What I don't understand is why [redacted] said that it would, over the phone, and then hounded me for a week to come in, after giving me false information.... and then when we finally get there, he kept putting off the questions about the down payment until we found the car we wanted.

It's extremely insulting that he assumed he could lie to me, hook us with a car, and then have us so starry-eyed over the Explorer that we'd sign away the Edge and flush that $15,500 down the toilet without hesitation. Seriously?

Like I said, I can understand not transferring the down-payment. But lying to customers is never acceptable, and if that's the kind of business that Perry Ford conducts, then I don't want any part of it, and I will recommend others to steer clear of them, too.Desired Settlement: About a year ago, we leased a Ford Edge from Perry Ford, and put a $15,500 cash down payment on it. Recently, we decided to upgrade to an Explorer. I called Perry Ford and asked them if the down payment for the Edge would be transferable to a new lease, and I was told by a salesman named [redacted] that some of it would. Fast forward to today.

After a week of phone calls from [redacted], we finally go in to the dealership. We asked, first thing, how much of the down payment would transfer. We were told that it was dependent on the car that we chose. At one point, a dealer demo Explorer with 4,500 miles was offered to us. We asked what the discount for the 4,500 miles would be, and they said that there was none... so they were trying to sell us a USED car for a BRAND NEW CAR price, stating that since it was the demo, it had never been registered with the DMV,and was, therefore, new. Obviously, we declined.

We finally found an Explorer with all of the features we wanted. We asked again how much of the $15,500 would transfer, and he did a lot of beating around the bush and asked to run our credit to figure out financing options for the new Explorer. We told him not to run our credit, because it was irrelevant if we weren't going to get enough of the down payment to transfer. Finally, he came out with a paper about the financing options for the Explorer, based on average credit, and a very carefully-worded explanation of how the Edge would be "taken care of", we would owe nothing on it, and he quickly tried to talk about the Explorer again. We asked about the Edge's down payment transferring (seriously, broken record, anyone?) and he finally admitted that it wouldn't. I asked why he had stated that it would over the phone, and he blamed it on his manager, saying that the manager had told him that it would, and then went back on it and said that now it wouldn't. We asked for our keys back, and he went to get them and the manager. The manager said that a down payment is only good for one car, and doesn't transfer. Okay, I can understand that. That makes sense, if that's your policy. What I don't understand is why [redacted] said that it would, over the phone, and then hounded me for a week to come in, after giving me false information.... and then when we finally get there, he kept putting off the questions about the down payment until we found the car we wanted.

It's extremely insulting that he assumed he could lie to me, hook us with a car, and then have us so starry-eyed over the Explorer that we'd sign away the Edge and flush that $15,500 down the toilet without hesitation. Seriously?

Like I said, I can understand not transferring the down-payment. But lying to customers is never acceptable, and if that's the kind of business that Perry Ford conducts, then I don't want any part of it, and I will recommend others to steer clear of them, too.

Business

Response:

Review: I'm writing this complaint on the behalf of my elderly mother. My mother [redacted] was picked up by her sister [redacted] and her husband [redacted] on August 4th of 2015 to go along with her to see if she can get a car at the dealership which was Perry Ford of National City. On that day they [redacted] picked out a black 4 dr Ford the sales person told her that she had to leave a at the time [redacted] had $500 dollars on her which she put towards her deposit the remaining balance was $800 dollars the car salesperson told [redacted] to ask her sister [redacted] if she can leave a check just for holding and we will give you until August 17 to bring the $800 dollar cash. What was explained to my mother is that she would be only leaving a check to give [redacted] a chance to come up with the money, my mother told them that she doesn't have that money in the bank and not to cash her check and the sales person told my mother not to worry it won't be cash it is just a holding to give her enough time to come down, she has never used her checks and didn't know what she was doing the salesperson told her to leave it blank she didn't understand why. [redacted] went down on August 17 late evening and the financial department told her that she sent in the check that morning and [redacted] calls my mother to tell her that she needs to deposit that money to her account and my mother stated that she cancelled the check that she was not told that her check was being used for a down payment. Now my mother is being harassed every day by a company that the dealership uses for their deposits called [redacted] my mother has a bad heart and other sickness and they are harassing her. She was taking advantage of and not explained thoroughly what she was doing she was lied to and said that her check will not be cashed. [redacted] and the salesperson know exactly what they were doing and took advantage of her. [redacted] wants to put in a complaint to resolveDesired Settlement: The car purchase is in [redacted]'s name not in [redacted]'s name my resolution for this is for [redacted] go after the person driving the car, the person whose name is on the contract. [redacted] did not sign a contract, did not sign anything saying she will be obligated to pay that deposit if her sister doesn't return with the remaining deposit. She wants to be left alone and have [redacted] go after the person who still driving the car, the dealership hasn't taken the car back, we were told that it doesn't matter if the deposit is not paid we won't take the car away and this was from the mouth of the manager on 10/12/15 they are running a shady business at that dealership. I have never heard a dealership using another company for collecting their deposit why not add the deposit owed to her contract amount. They are running a scam and they ran a scam on my mother she didn't understand and she doesn't comprehend English well which is her 2nd language. Needs to be resolved

Business

Response:

To whom it may concern, Family members sometimes ask each other for help when buying a car, and in this case it seems that Miss Mcbean asked her sister to write a check for her until she could come down here and replace it with cash. Unfortunately her sister did never came to make the payment so we had to cash the check which was left here for collateral against that payment. It is made very clear, by the finance manager not the salesperson, when we complete paperwork that when someone leaves us a check as collateral and we don't see anybody again we will cash the check. Like most business we insure our checks with an outside company. Any time a check bounces we send it to the company so they can collect. Miss [redacted] did give us a check and signed it that obligates her. I'm sure her sister assured that she would make the payment, and there would be no need for the check to go through. Obviously her sister did not follow through with her commitment. I am happy to sit with the sisters and see if an acceptable payment option can be arranged. Thanks [redacted]

Review: Where do I begin, after my husband and I walked in we were in the market for another vehicle and spotted a 2008 mustang. I couldn't drive a stick shift but my husband could, long story short the clutch was to hard for me so we took it back and went to a different vehicle 2011 accord which I was able to drive. Well now that they sent us a LETTER OF CONTRACT CANCELLATION, they want more money from us and it's in no way legal. The dealership cancelled this contract not us. They refused to take the keys to the vehicle and [redacted] verbally assaulted my husband stating he needed to man up and deal with it. The contract is not valid. [redacted] should be investigated because this is in no way good business she damaged both my husband and my credit scores after the contract was void.Desired Settlement: She needs to refund our down payment but instead she lashed out at me stating, "If you don't pay up, we will go after your wife because she is in the military!" This is truly disgusting, they need to stop harassing my family.

WE WANT OUR DOWN PAYMENT back from the contract that they voided.

Business

Response:

To Whom it may concern,

We met with this customer and came to a resolution on Friday January 10th, before the receipt of this complaint.

There was a brief time period of uncertainty with regards to the outcome of the original contract. We were in communication with the customer and believed everything to be moving along smoothly. We did secure financing, and the original contract was valid, but because of the way the way the original contract would be assigned there was an alternative offer that would allow the balance of the contract to be reduced by four thousand dollars and the final payment to us as the dealer to be the same. With the way finance companies purchase contracts sometimes it works out that the balance of the contract can be lowered, the customer can save money, and the net payment to the dealer is the same. Obviously when that is the case it is something we give the customer a chance to take advantage of.

The alternative offer available did require another 500 dollars in down but the overall balance would then be lowered by four thousand dollars. We thought the offer was very fair to the customer and wanted to present it to them so they could decide what they wanted to do. We attempted to contact the customer to go over the lower option, but it took a few weeks to reach them. Once we did they were away for the holidays and informed us they wouldn’t return until the beginning of January. We asked them to come in a soon as they returned.

At this point we had a contract that was done and there was no reason, other than to save the customer money to change anything. We held on to the contract and, even though there first payment was going to be past due, in an attempt to make sure they had a chance at this offer.

When they finally did come in they didn’t want to take the other offer, they wanted to stay with there original down payment amount. We explained to them that that was fine but then there first payment was due. We also did make clear to them that if they did fail to make the payments due we would contact there command and get them involved to help resolve the situation. Eventually that is what did happen, but at the customer’s request not ours. They came in with [redacted] Chief Petty Officer and we came to a resolution.

Every time we sell a vehicle that requires financing we do our best to structure the contract the way that the both the bank and the customer can accept. Unfortunately with today’s finance companies even the most experienced staff, like we have here, does not get it right 100% of the time. In this instance we did get it right, but we had another way for the customer to go that would save them thousands. We thought it was the right thing to do make this offer available to the customer.

Review: I traded in my vehicle on 10 Oct 15 and I had a maintenance plan purchased when I bought the vehicle. I requested a refund on my maintenance plan because I never had enough miles on the vehicle to use the plan. and they declined my refund because they said it was only good for 2 years. I traded in the vehicle 2 months prior to the 2 year dead line so I am entitled to the amount back that I did not use minus the cancellation fee of $35.00.Desired Settlement: Receive my refund which I am entitled to.

Business

Response:

I sat with Mr. [redacted], and went though his refund. He expressewd to me what it would tak to meet his satisfaction and we are in the process of completing that for him.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I sat down with them and he explained how they determine the amount, But I told him there is no were on the contract that explains how much a month is worth and it only says it is in 5 intervals and it does not explain how much is each interval is valued at or if you use the intervals or not or if you lose any value for not using your intervals. I said to him that it leaves to much loop holes for the dealership to exploit. I told him since it is so vague on what value it should hold and I never used the maintenance plan I should be entitled to all my money back minus the fee for cancellation.Provide details of why you are not satisfied with this resolution.

Regards,

Business

Response:

We are going to Refund the entire amount to Mr. [redacted]. We are in the process of doing that now.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I called [redacted] and perry ford told her my situation , I needed a car don't have a lot to put down and needed a payment of 350 she took my info ran my credit and said no problem so I went to see , they had no idea what cars they had in stock was driven from lot to lot by a [redacted] who was speeding and driving reckless then we found a car and was told I need 3000 down I was shocked because I thought [redacted] understood what I need and then [redacted] was talk down and being disrespectful about how bad my credit is , he had know right to do that and so I went to his manager [redacted] and she did nothing but make it my fault worst sales experience ever

Business

Response:

To whom it may concern,

I am sorry that MR. [redacted] is not happy with his experience at Perry Ford. I think there was a serious miscommunication problem here with Mr. [redacted] and the salesperson.

We were and are able to do a deal with Mr. [redacted] with no money down, but I think Mr [redacted] got so exasperated with the situation and his salesperson when we tried to communicate that to him we couldn't get it through to him.

We show every customer an offer based on the same parameters. 3000, 4000, 5000 down 48,54 and 60 month terms based on average credit. We do that to expedite the transaction while we process the paperwork. We also do it so that we can consistently show that every customer gets the same type of first offer based on the same parameters as every customer that we have in the store . That is why [redacted] brought an offer with 3000 dollars down.

We also review peoples credit with them when we are working there deal. It is something we do so that we have all the information we need when we go to sell the contract to the bank. When I think when [redacted] started asking questions Mr. [redacted] was frustrated with the offer showing 3,4 and 5k down and unfortunately the conversation elevated.

Again I am sorry that Mr. [redacted]'s experience here was not what he was looking for. We can still help him and it is possible to do something for him with nothing down. I am more the n willing to work things out with him personally if he is interested.

Thank You

General Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I want them to admit the [redacted] was wrong in how he handled me as a customer, I under stand asking about my credit but he was rude and disrespectful in saying my credit was horrible and if I was more responsible I would have better credit, he had no idea who I am and what I've had going on in my life and what do you say about [redacted] speeding , running through stop signs while showing me all the fusions you didn't have and I am appalled that you are saying it was my fault I was upset I was calm tell he attacked my credit so your response did nothing Regards,[redacted]

Business

Response:

Again I am sorry that Mr. [redacted]'s experience was not what he was expecting. I did perform an internal investigation and have discussed in great detail what happened with the two people involved.

If mr. [redacted] would like to discuss it with me personally my direct line is [redacted]. I am more then happy to go over it with him.

Thanks

Review: On 13 April, I attained a 14 day pay off, under the direction of the sales staff at Perry Ford of National City, from USAA for my trade in [redacted]). After about a week, we noticed that the trade in hadn't been paid and started to worry that the 14 day time line wouldnt be met so we started to call to address the issue. We spoke to an associate named [redacted] twice about the issue and was assured that they were "Professionals" and that it would be handled. On the 27th of April, the last day of the guaranteed pay off, we phoned again and [redacted] was busy so we were transferred to the finance department, which was also busy so a message was left and no one returned our call. On May 1st, we started receiving phone calls from [redacted], [redacted], [redacted], and 1 other associate stating that we owed more money, but when we returned the call, none of them were available and noone knew what we were talking about in regards to the debt. It is now the 12th of May and I have just been informed by the dealership that I owe $190 for the difference in the pay off, a difference that is due to 1) me not being financed at the time of purchase (which I dont understand and was guaranteed that we were). 2) they were busy and didnt send the payment on time. I dont feel that their lack of attention to detail and failure to follow through on their transactions in a timely manner should be my financial responsibility. If the payoff provided to them from USAA would have been incorrect, I could understand, but it wasn't. They delayed in paying which lead to the prorated amount of approximately $190.Desired Settlement: I desire to NOT have to pay the approximated $190 and to have no further dealings with Perry Auto Group.

Business

Response:

[redacted], We resolved

the complaint with the consumer.

Thank You,

General Sales Manager

2050 National City Blvd

National City, CA 91950

(619) 477-2711 ext.

ww.perryfordofnationalcity.com

Business

Response:

Hello,

An email sent today in regards to complaint #[redacted] was just brought to my attention. After speaking to the General Sales Manager, I have been informed that the issue has been resolved and that the customer is no longer liable for the money owed and will be contacted shortly. Is there a phone number I can reach you to further discuss the issue if needed?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Unfortunately Perry Ford has provided you with misinformation. There has been no resolution between Perry Ford and myself. I simply stopped discussing the issue with them to allow this process the Revdex.com, to go forward. It appears to me that there will be no resolution, action, or anything to force this dealership to get their act together and provide accurate information to their customers at the time the customer is in the position to make decisions.

Regards,

Consumer

Response:

I apologize for my last correspondence, I just checked my answering machine and received the information from Perry Ford. I would like to thank you for your assistance in resolving this issue.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: My car was called in for warranty work after I revived a letter for the work that had to be done on my [redacted] it took 4 months to make an appointment and three close call almost accidents due to the [redacted] for them to get back to me on taking my car in. They then proceeded to tell me even though under the warranty they have to provide me a rental for transportation. They made me go and get a car myself and pay for it myself. It's in the warranty I pay for and signed for that they are to provide me with means of transportation for [redacted] to work or recalls I will be paying 550 for the rental when I return it to get my car on the 16th.Desired Settlement: Ford to reimburse me for the amount for the rental car.

Business

Response:

We are Trying to help Ms. [redacted] get reimbursed from Ford. They will not pay for the extra insurance she bought, they will only pay for the rental car.

Review: I recently purchased a vehicle from Perry Ford of National City on July 17th, 2014. The check light was on at the time and I asked the sales representative [redacted] what was wrong with the car. He said it is the tire pressure. He said they could take of that for me. I also seen that the oil change signal came on. When I asked [redacted] about it he said the oil change had already been done for me and that it just has to be reset. He told me to take it to service when I got the chance and they will take care of everything for me. I took the car in on July 29th to have that serviced and to have tire checked. I also mentioned to the service tech Tony that I smelled a burning smell. I was there from 1:30pm to about 3:45pm when he finally brought the car forward. They put air in the tire and Tony told me there was a leak in the car. He said I would have to cover half of the cost. I was confused because I just purchased the car not even two weeks ago and now I still have to come out of pocket for something that was an issue at the time of purchase. I spoke with the Manager about my concern and continued to say that I would have to cover half the cost. I told him I should not be held responsible for a car that was purchased less than two weeks ago. I feel this unfair and bad business practice.Desired Settlement: I would like Perry Ford of National City to cover the cost of repair to car which includes the oil leak, low tire, and oil change (if not already done). I think my request is only fair considering the time of purchase of the vehicle.

Business

Response:

When Mr. [redacted] brought the car in he made no mention of a previous existing condition, nor of any converstaion he had with his sales consultant aboput any pre exisitng condition. He spoke to me personally to express his dissatisfaction with the coverage, and at no time did he mention any conversation with his sales consultant or the fact that it was a pre-existing condition. After receiving this complaint, and getting a different story. I spoke to his sales consultant and according to him there was no lights on and no problem with the car upon delivery and no promises made to fix anything on the vehicle.

Review: I went into Perry Ford of National City on 7/19/2013 and left with a 2010 Ford Fusion. I walked into the dealership around 4pm with the intention of buying a lower end car, i.e Fiesta, Focus. After the dealership couldn't find me a vehicle within my price range, they said they had this wonderful Fusion they could offer me. I was ecstatic but I purchased this car around dusk and didn't get a good look at it physically. The sales representatives were very comforting and said that the car was an old fleet vehicle and all appropriate maintenance had been done. So I left with nothing more then their word on the car. I was forced to go back into the dealership 4 more times to put more money down (apparently the first contract meant nothing) and sign new sales contracts as the parameters kept changing. Fast forward two weeks from purchase and both front tires were flat when I went to work in the morning. I didn't have the money for new tires after putting more money then I originally planned on, down. So I go into Express Tire in Santee, Ca on 10/4/2013 to have new tires put on a car I have owned for about 8 weeks. They do the work then as they are aligning my car, ask me if I was aware the car had been in an accident. To my utter disbelief they describe how its impossible to align my car due to left frame damage and I need to take my car to a frame shop for repairs. They said if the car had been aligned at the dealership or if they did an inspection of the car, they should have seen that damage. I am very dissatisfied. I was sold a car that I didn't get a good look at, was promised was in good working order and after repeated calls and emails to the dealership, have been left with a unsafe car, with an undisclosed accident.Desired Settlement: First off, I think the Ford Fusion is a great car. I would like to have the accident damage fixed and be reimbursed for the cost of my new tires. I took the ones that were on the car home and they can be brought in for inspection. They show uneven wear consistent with an uneven front end. Cost $535. Or considering the multiple sales contracts, the vehicle's condition and not being made aware of this preexisting damage, I would also except a trade for a comparable Ford Fusion.

Business

Response:

To whom this may concern,

On the afternoon of October 10th 2013, I spoke with customer [redacted].

Perry Ford of National City did Inspect customers car for all damage.

Both parties came to a resolution for Perry Ford of National City to reimburse him for the expense of his tires, $535.00 dollars.

Also Perry Ford of National City is going to inspect and balance and make sure tires are installed correctly on October 11th.

Perry Ford is going to inspect car for any accident damage on October 11th as well.

Sincerely

General Sales Manager

Perry Ford of National City

2050 National City Blvd.

National City, CA 91950

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I purchased a 2010 Nissan Altima V6 last 6 of vin [redacted], the purchase was made on april 8th 2013. My first issue is with the battery of the car. I asked for the salesman to look into the battery because it was hesitating to turn on, in fact he had to use a jump starter to turn it on and take it to be cleaned for the delivery. when he came back I asked him if the battery was looked at. the sales man said "yes". Later on after the purchase I took the car in to Mossy Nissan el cajon to get a 15K service. I was advised the battery needed to be replaced because it failed the test. I called perry ford and spoke to rudy and advised him and all he stated was for me to take it to his dealer so they can review and "see" if they can replace the battery. he also refused to refund me my out of pocket or at least 50% of my out of pocket for the replacement battery. I also payed an extra 60 dollars to have my vanity plates from my trade in transfered to the new vehicle, even though the DMV website says they charge $30 for this service. after 2 months I recieved my new registration. there were no new registration stickers to indicate the registration is valid until january 2014, my vanity plates show december 2013, I originally payed the fee to prevent me from having to go to DMV, I called today 07 01 13 and spoke to patty in regards to the situation, and the first thing she stated was that the bank was looking for me for a repo. first of all the account was refinanced 06 26 13 and she is not the bank to be demanding money from me, I had to hang up on her because of how bad she was yelling at me. I called back and got a hold of valerie. I explained the situation to her and she advised I would get a call back... which I did and liz, the dmv clerk calls me back saying that I will owe perry ford another $75 because they did not calculate the dmv fees corectly, stating that I paid 109 (including my 60...30 for plate x fer and they ate my other 30) but the fee was for 189 and if I go to dmv I may be charged 19 dollars for a new month and year sticker . but I can deduct that from the $75.Desired Settlement: I am looking for a refund on the battery I had to replace $74.24 I am also looking or a refund of the additional $30 I payed for the registration. also, I want the $75 amount that liz advised me of to be written off. rudy should have accurately calculated the registration fees, as the customer should not be financially liable for a finance manager error if I am purchasing the vehicle from a reputable dealer.

I also have the invoice of the charge for the battery in hand when they need to see proof of my payment

Business

Response:

I am emailing in regards to the complaint #[redacted] from [redacted]. The General Sales Manager [redacted] has spoken with [redacted] and they have come to an agreement that [redacted] will be refunded for the fees he was charged and for his battery which he paid to have replaced so the issue is now resolved. If I could receive an email confirming that the issue has been marked closed and settled I would really appreciate it. Thank you so much and have a great day.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I bought a 2011 Ford Fusion in March of 2013 from Perry Ford, the salesman was[redacted]. I purchased the car for $18,000. Shortly after I purchased it the transmission started to slip and make a clunking noise. I had to sell the car for $8,000 to Carmax since it had high miles. I shouldn't have purchased a car with hight mileage in the first place. When I sold the car, I was told by the salesman, the car was Perry Ford's rental car when people had repairs. This was never disclosed to me when I purchased the car. The salesman took advantage of me since I'm an elderly person and a female. I did sell the car 8 months age but I feel I should report this company. In a year and a half I lost $10,000 for a car that should have never been sold.Desired Settlement: I want $10,000 back from Perry Ford for the difference on what I paid for the car and sold it for.

Business

Response:

Hi [redacted],

The Vehicle you purchased was a previous rental and we did disclose that. You also did sign that this car was a previous rental when we sold it to you, if you'd like to stop by the dealership I'd be happy to sit down with you and go through all the docs.

If you were having problems with the vehicle I wish you would have brought it to us so we could look at it. We do stand behind all of our vehicles.

The fact that a car was a rental does not negatively impact the value to us, again I wish you would have brought the vehicle to us when you wanted to sell it.

You can call me at [redacted] to set up a time for us to sit down and go through the docs, and give me a chance to make you happy with Perry Ford again.

General Manager

Perry Ford of National City

Review: I purchased a 20-6 Ford Mustang Eco boost November 2016. I have less than 2,700 miles on my car. I brought it in for engine problems, intermittent knocking of the engine after idling for 10 minutes , intermittent acceleration of the gas , hood not closing consistently latching, window scratched during delivery of the car, very rough idling, and the gas mileage is extremely poor 30% lower than what the estimated mpg are on its rating.

The service department refused to look at my warranty to see if I'm covered for a rental car or loaner car. They told me they would not rent me a car for the day so I can get to work.

I told them I need a loaner for work and they refused. They told me to go ahead and walk home even after I told them oh ace health problems from my combat injuries and a 5 mile walk home would be very painful and endanger my health putting me at risk of needing medical attention.

They didn't care and said they refuse to look at my warranty or get me a rental for work. I am missing an entire day's work. Probably get fired and lose important accounts and I can barely last the walk due to my health problems as a former Vet in Special Forces.

Im 50 years old and am very upset that The owner [redacted] will not return my calls to solve the matter this morning. I have called my former salesman, and the general manager with no response.Desired Settlement: I want my warranty recognized and honored and a rental car paid by Ford for the day. If I loose my job I'll sue them. If I wind up going to the doctor for this forced walk home I'll sue them.

Business

Response:

I believe everything is taken care of Mr. [redacted]. He now has my direct contact info.

Review: Shady practices of the sales team and business office tricked me into the trade of my 2013 ford mustang for a new mustang that is not at the there facility. I was told that signing a contract secure that the car would not be sold and what I was signing was tentative and could be changed at a later date since I could not afford to purchase the vehicle and would not be final until I drove off the lot in their car and a finance company was selected.

I have never seen the car, test driven the car, or held the key in my hand for that fact. The day after signing the deal and never hearing back from the dealership for a better offer, I went to retrieve my trade in back and rescind the contract. However, I was told to come back tomorrow. When I showed up the next day, I was told the deal was negotiable but they would not return the trade in. I was there for nearly 5 hours attempting to cancel the deal and retrieve my car, but I was told to comeback tomorrow, again.Desired Settlement: I would like to be given my 2013 ford mustang BACK nullify the contract they gave me to sign and continue with my life.

Business

Response:

We returned Mr. [redacted]'s car to him. Unfortunately when a contract is rescinded it is not necessarily a quick process, and it can take more time to reverse the transaction and return any considerations given to us as a part of the sale.

Review: On Sunday, August 4th, I received a phone call from my brother, [redacted], and was informed by him that he was currently car shopping with [redacted] Ford of National City. His sales representative was [redacted]. He inquired as to whether or not I would co-sign on an auto loan and discloses to me that I will only need to be on the loan for a total of six months per the sales representative and then he will be able to have his name alone on the auto loan. I request to speak with the sales representative and ask [redacted] numerous times over the phone if it will be no problem to be able to come off the loan after six months. He REPEATEDLY states that all I need to do is sign off on the loan after six months and that this will occur with absolutely no problem, as long as the payments are made on time. When I continue to question him, he again and again states that nothing else will need to be done for my brother to be on this loan alone after a six month time period. I inform him that he may use my information to find out what kind of offer can be made FROM ONE FINANCIAL INSTITUTION and that, upon review of the offer made from said bank, I will then determine whether I will accept the loan terms and conditions or not. To expect me to assume responsibility for a loan that I do not know the conditions of is ludicrous. My brother then asks me for two pieces of ID over the phone, my driver’s license and current vehicle insurance card, so that the loan application can be processed. I am then informed that a down payment will need to be made to hold the vehicle while the sale is pending. I provide both the identification and down payment and am later surprised to hear that my brother is allowed to drive the car off the lot considering that I, the co-signer, have yet to agree to any loan on the vehicle.

The following Monday morning, I go to my personal bank and request if they would be able to provide my brother and I with such a loan for the car that I would be able to simply “sign off” after six months. They inform me that no such loan exists and that my brother would need to be able to refinance on his own after six months. If he was unable to do so, I would be on the hook as a cosigner for the loan for the life of the loan. This is directly against what [redacted] had repeatedly and purposely told me over the phone. I contacted the finance office at [redacted] Ford of National City that day to give them the heads up that I would no longer be co-signing on any loan and that they no longer had my permission to use my information to procure a line of credit.

On Tuesday I spoke with [redacted] to inform him that I was aware he had misled me regarding being able to “simply sign off” after six months on the loan of the vehicle and that I would therefore not be able to co-sign for the car. I then asked him why he had required a copy of my insurance card as a second form of ID. He sarcastically retorted “You can not drive a vehicle off the lot without proof of insurance, Heather.” Actually I was aware that you need insurance to drive a car as I am personally in accordance with the regulations of car ownership. However, I wasn’t aware that when you purchased a vehicle you could use the insurance of A DIFFERENT PERSON FOR A DIFFERENT VEHICLE IN A DIFFERENT STATE WITHOUT THAT POLICY OWNER’S PERMISSION to be able to drive away with a vehicle. I ask him how this was possible to use my insurance and he then states to me that my brother had later gotten his own insurance and faxed the paperwork to him that morning. I promptly spoke with my brother who informed me that no, he hadn’t yet purchased insurance for the vehicle and therefore did not fax any such paperwork to [redacted]. [redacted] had, once again, lied. My brother stated that [redacted] never made him aware that he needed to purchase insurance and that he (my brother) had assumed that a copy of my insurance card was needed as a form of second identification for the credit check, as is what he had explained to me when I provided a photocopy. After much begging and convincing my brother that he needed his own insurance, he later procured insurance on the new vehicle, a full two days after he had been permitted to drive off the lot with it using a copy of my insurance card, again with A DIFFERENT PERSON’S NAME ON IT FOR A DIFFERENT VEHICLE IN A DIFFERENT STATE WITHOUT MY (THE POLICY OWNER’S) PERMISSION.

After calls regarding sale of the vehicle to [redacted] go unreturned, I call [redacted] Ford of National City to speak with the Sales Manager and am put in touch with [redacted] Galeana. I explain the situation to him, he assures me that there will be no liability as I will not co-sign, that any attempts to acquire a loan using my credit will no longer be pursued, and that I will be promptly refunded my $2000 down payment. Over the course of the week [redacted] makes many attempts to get me to change my mind, including accusing me of changing my mind even though he full well knew I was lied to in the first place, and I repeatedly inform him that I want nothing to do with co-signing on a loan and request for a refund of my down payment. On Friday, August 9th he again states that after speaking with the “big boss”, [redacted] Ford of National City will undoubtedly remove my name from any credit applications and refund my down payment of $2000 as, he states, is the law in California. He asks if he can have until Monday morning to process the refund as the weekend is extremely busy and I agree. This entire conversation is recorded.

The next day, Saturday, August 10th, [redacted] and I speak again regarding the refund, he assures me that I have nothing to worry about and that the refund will be processed first thing Monday morning. At the close of this conversation he proceeds to give me his personal cell phone number with the suggestion that I “come and see him sometime”. At this point, I was already irate over the amount of time I had to spend with [redacted] on the phone to get him to do what he said he would do. To say that I was, and continue to be, incredibly offended by his suggestion of coming to see him, would be a gross understatement.

Providing that [redacted] had assured me that my refund would be processed on Monday, I called (his work number in case you are wondering) on Wednesday, August 14th to report that I yet to receive the refund. He rudely stated that it is not his fault the bank can take up to 7 to 10 days to process the refund, that he can not check on it as his office is closed for the day, and proceeded to abruptly hang up the phone. Over the course of the next week, I began receiving letters from SEVERAL financial institutions reporting that my credit was used to inquire about providing an auto loan on dates AFTER I had informed National City that they could no longer use my information to procure a line of credit.

On Wednesday, August 21st, after giving National City more than the full ten days [redacted] had disrespectfully informed me it may take, my down payment still had yet to be refunded. I called and left a message for [redacted] that if the money was not in my bank account by the following morning, I would be filing a law suit. [redacted] returned my phone call the following morning, initially leaving a message and then having a telephone conversation with me stating that he was confused as to why the money had not been refunded as he had personally ensured that the finance office had reversed the charge. He stated that the business office would be opening within the half hour and that as soon as it did, he would be speaking with them and returning my phone call. True to [redacted]’s character, he never followed through on what he said he would do and did not get back to me. Hours later, I called him again to explain that I had filed complaints and suddenly he needed my credit card number because it had been lost by the business office and he wanted to ensure that my refund was issued. You can understand my confusion. He needs my credit card number now? I had been my understanding that he had personally ensured that I had been refunded almost two weeks ago and that it was my bank’s fault for holding up the transaction. HE HAD STATED THIS SEVERAL TIMES OVER THE PHONE. If this is true, then what is the need for my credit card number now? Regardless, he insists he needs it to ensure that I have been refunded and I give it to him. He calls me back ten minutes later to say that I have been refunded. I check with the bank, they say that the reversal should have come through within minutes and that it has not. I return [redacted]’s phone call and ask for the credit card number he gave the business office to ensure that he transcribed it correctly, and he responds that he no longer has it and is unable to get it because, again, his office is locked up. He also assures me that he will call me back the next day with the credit card number. To this date, I have not received my refund and, I think equally unsurprising, is that I am still awaiting [redacted]’s return phone call to confirm that the right credit card was indeed refunded. Today, I received letters from Ally Bank and California Republic Bank reporting that they had been requested to provide an automobile loan using my credit AFTER (again!!) I had requested [redacted] Ford of National City to stop searching for loans, that they did not have permission to use my information, and informed them that I would not be cosigning.

[redacted] Ford of National City has wrongfully used my insurance information, has secured my credit information under false pretenses and continues to use it, and persists in not refunding me money for a car that has been returned to their possession.Desired Settlement: Refund of my 2,000 dollars, retribution for the absurd amount of time and energy I have thus far had to invest in this ridiculous situation and for the damage to my credit score that these loan request inquiries have caused, that [redacted], [redacted], and the [redacted] Ford Auto Group be stopped in their scamming of consumers, and an apology from all involved

Consumer

Response:

From: [redacted] <h[redacted]>

Date: Wed, Sep 4, 2013 at 11:45 AM

Subject: RE: You have a new message from the Revdex.com

To: "[email protected]" <[email protected]>

Hello,

[redacted] Ford of National City responded to me directly. They issued me a refund and apologized. While what happened in my circumstance is unfortunate, after speaking with the company it seems they are truly sorry and that this sole incident is not indicative of how they prefer to run their business. I am more than satisfied. Please respond and let me know that you have received this e-mail so that the complaint can be closed.

Regards,

Review: Received a receipt showing charges on the repair for car alternator, thermostat change and air filter. They over charge me with a total bill of $1274.34. It only shows labor cost with a total of $ 623.00 with no breakdown. Service date 13DEC2014.Desired Settlement: Need to adjust billing costs and itemized work done on my car.

Business

Response:

To Whom it may concern,

I reviewed Mr. [redacted]'s Repair Order(R/O) in detail and have found everything to be in order and broken down correctly. . I believe that he might only have page 2 of the R/O, which then would have him short all of the information that he was asking for.

I have attached a copy of the R/O which breaks down everything. It is two pages, In the top right hand corner there is a box marked R/O number, page 1 is marked [redacted]/1 and page 2 is marked [redacted]/2 .

I am more then happy to go over the bill with Mr. [redacted] and can be reached directly at [redacted].

General Manager

Perry Ford of National Ci

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. Regards,[redacted]

Business

Response:

Here is the R/O It didn't attach correctly in the first response. I also sent it over to his email

Review: Agreed to a $4000 trade-in amount for a 2003 F-150 truck as a down payment for the purchase of a new 2014 Ford Focus.

Signed the agreed upon contract several times due to printout misalignment made contract figures hard to differentiate from the background lithograph printing on vehicle contract form.

An hour went by, then the salesperson "[redacted]" told me I somehow owed DMV penalty fees ($651) on the trade in, which was properly towed to the dealer as it was in legal PNO status, according to the both the DMV and [redacted] himself, if the vehicle being traded in or transfered was PNO, no penalty fees are due upon transfer of title.

So, I disputed the "dealer computer calculations" as the print-out was on blank stock paper, no dealer letterhead or DMV background was present on the "penalty fee worksheet", I asked [redacted] to please make me a copy of the penalty worksheet, he said ok, but no copy ever materialized into my possession.

When I tried to get clarification, the dealer said they made a mistake on the $651 but referenced the vehicle registration fees for the new car, not the 2003 vehicle with the questionable "penalty fee assessment", furthermore, the dealer said they would send the lien-holder (Ford Credit) a check for the "overcharge" as the manager called it on the 28th of July 2014, the new car was purchased on July 25th, 2014.

Fast forward to today 20AUG14, I called the lien-holder and after more than 3 weeks, they have received $0 in the form of any check for the overcharged amount of $651, I contacted the dealer and spoke with the manager, he claims that he's going to send me a copy of the check.

After the runaround and the persistent back and forth and changing of stories as to what the overcharge is or isn't, I'm at my wits end here, I need help.Desired Settlement: I need to verify that Perry Ford actually sent a check for $651 to Ford Credit, (the lien-holder) in order to rectify this gross use of penalty language to, (in the dealer's case) pad their commission at my expense, we already had a binding contract with the agreeded upon $4000 trade-in value on a contract, then they came in an hour later with a bogus "DMV penalty sheet" as they referred to it, for a PNO vehicle that had zero outstanding DMV penalties due.

Business

Response:

We have spoken to Mr [redacted] about this in depth after he submitted this complaint but before we received it. I believe now he is satisfied.

Review: I have contacted Perry Ford 5 times already trying to begin the process of obtaining a prorated refund of an After Market Extended Warranty Perry Ford sold me when I purchased a 2011 Ford Fiesta from them in July 2010. I have traded the car in to another dealership and no longer own it. The 3rd Party After Market Extended Warranty company has told me I have to go through the dealer (Perry Ford) to obtain this prorated refund of the warranty Perry Ford sold me. I've been given the run-around from Perry Ford's Finance Manager [redacted] He's not gotten back to me with what he says is a form I need to complete. I keep calling and he's either not there or when I have spoken to him he indicates he'll get right on it. I also left a message with the General Manager of Perry Ford named [redacted] to no avail. I need assistance and Perry Ford is not helping me. I am a former customer of theirs and this level of service I've received this week is substandard. I want to formally file a complaint against them with the Revdex.com. Thank you.Desired Settlement: I am wanting to receive a prorated refund on the remaining value of the After Market Extended Warranty Perry Ford sold me when I purchased a new 2011 Ford Fiesta from them on 7/29/10. I have traded this car in to another dealership and no longer own it. Thank you.

Business

Response:

To Whom it may Concern,

Review: During the purchase of a vehicle the extended warranty was selected with the understanding it could be cancelled within 60 days of the purchase date. The warranty was cancelled and Perry Ford had indicated the timeframe to complete the refund of the warranty would be 8-10 weeks to either have the reimbursement sent to the bank or to myself. It took the dealership 11 weeks to get the check sent to the bank by which time the loan had been paid and as a result now I have to wait additional time to have the reimbursement processed and sent from the bank. If it was 10 weeks or less as they had indicated it would have made it prior to me paying off the loan. I would expect the dealer to pay interest when they tie up money, but they don't.Desired Settlement: contact the bank to push the refund through to myself or pay interest for each day beyond the 10 week maximum timeframe I was provided until I receive the refund check from the bank.

Business

Response:

Mr. [redacted] did the cancelation request on May 5th, 10 weeks would have been completed on July 14th, the day he filed this complaint. We cut the check on June 18th and after it went through the reviews we mailed it on the 30th of June. We have to send the check to a lien holder if there is one on record, and at that time the lienholder was still ally financial.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. It took a total of 14 weeks to receive the refund from the date signed and the business never responded to my inquiries while I was looking for a status but I finally have the money owed to me

Regards,